import of helpdesk module version 0.8

changelog

+2009-07-16 - Field "Hours worked" added to helpdesk item edit form. Can be used to log spent time when creating new item  
+2009-07-20 - permissions related updates
+2009-07-22 - notification system redesigned to be more flexible and to minimize emails sent:
+              - only one email is sent when tasklog modified status/calltype/etc.
+              - unified email format for tasklogs and ticket modifications emails
+              - if ticket is created and remain Unassigned email is sent
+                to an address defined in helpdesk configuration in case of email notification required
+              - added configuration radioboxes to choose whether watchers / requestor 
+                are notified about all logs or only about status changes (incl. requestor change & calltype change)
+              - emails are not sent to current user      
+           - if ticket is created by an user from non-helpdesk company, the user is filled-in as requestor
+           - localization applied on notification texts ( I hope everywhere ) 
+2009-07-24 - when adding watchers notifications were not send always correctly. Unified with another notification emails.
+
+           
+ 
+              
\ No newline at end of file

do_contact_lookup.php

+<?php
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $AppUI;
+/*
+ * This is a horrible ugly hack.. we need to rethink how we do contact lookups, etc.
+ *
+ */
+
+$contact_id = (int) w2PgetParam( $_POST, 'contact_id', 0 );
+
+$helpdesk = new CHelpDesk();
+echo $helpdesk->lookup_contact($contact_id);
+die();

do_dellog.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly.');
+}
+
+$del = w2PgetParam($_POST, 'del', 0);
+$isNotNew = $_POST['task_log_id'];
+$perms = &$AppUI->acl();
+if ($del) {
+    if (!$perms->checkModule('task_log', 'delete')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+} elseif ($isNotNew) {
+    if (!$perms->checkModule('task_log', 'edit')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+} else {
+    if (!$perms->checkModule('task_log', 'add')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+}
+
+$obj = new CTask_Log();
+if (!$obj->bind($_POST)) {
+    $AppUI->setMsg($obj->getError(), UI_MSG_ERROR);
+    $AppUI->redirect();
+}
+$redir='m=helpdesk&a=view&tab=0&item_id=' . $obj->task_log_help_desk_id;
+$AppUI->setMsg('Task Log');
+if ($del) {
+    if (($msg = $obj->delete())) {
+        $AppUI->setMsg($msg, UI_MSG_ERROR);
+    } else {
+        $AppUI->setMsg('deleted', UI_MSG_ALERT);
+    }
+}
+
+$AppUI->redirect($redir);

export.php

+<?php /* HELPDESK $Id: export.php v 0.1*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+//KZHAO  10-24-2006
+global $HELPDESK_CONFIG, $w2Pconfig;
+$item_id = (int) w2PgetParam($_GET, 'item_id', 0);
+
+// Pull data
+$q = new w2p_Database_Query;
+$q->addQuery('*');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_id = ' . $item_id);
+$hditem = $q->loadHash();
+
+// Check permissions for this record
+if ($item_id) {
+    // Already existing item
+    $canEdit = $perms->checkModule($m, 'edit') && hditemEditable($hditem);
+} else {
+    echo "Cannot find the item id!";
+
+    return;
+}
+
+if (!$canEdit) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+//KZHAO 10-24-2006
+//Load helpdesk item
+$org_hditem = new CHelpDesk();
+$org_hditem->load( $item_id );
+
+//Check required information before export
+if (!@$hditem["item_project_id"]) {
+     $AppUI->setMsg( "Project must be specified for this item before exporting to task!" , UI_MSG_ERROR );
+         $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+//KZHAO  7-10-2007
+// Item with associated task cannot be exported
+if (@$hditem["item_task_id"]) {
+     $AppUI->setMsg( "Item with associated task cannot be exported to another task!" , UI_MSG_ERROR );
+   $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+//KZHAO 10-24-2006
+// Check status
+if ($ist[@$hditem["item_status"]]=="Closed") {
+         $AppUI->setMsg( "Closed helpdesk items cannot be exported to tasks!" , UI_MSG_ERROR );
+         $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+
+if (!@$hditem["item_assigned_to"] && $HELPDESK_CONFIG['default_assigned_to_current_user']) {
+  @$hditem["item_assigned_to"] = $AppUI->user_id;
+  @$hditem["item_status"] = 1;
+}
+
+if (!@$hditem["item_company_id"] && $HELPDESK_CONFIG['default_company_current_company']) {
+  @$hditem["item_company_id"] = $AppUI->user_company;
+}
+// Setup the title block
+
+$df = $AppUI->getPref('SHDATEFORMAT');
+$tf = $AppUI->getPref('TIMEFORMAT');
+$item_date = new w2p_Utilities_Date( $hditem["item_created"] );
+$deadline_date = new w2p_Utilities_Date( $hditem["item_deadline"] );
+$tc = $item_date->format( "$df $tf" );
+
+$dateNow = new w2p_Utilities_Date();
+$dateNowSQL = $dateNow->format( FMT_DATETIME_MYSQL );
+
+$newTask = new CTask();
+$ref_task ="This task was created from Helpdesk item #".$item_id.".\n";
+$ref_task.= "-----------------------\n";
+
+if (@$hditem["item_priority"]==0 || @$hditem["item_priority"]==2) {
+    $taskPrio=0;
+} elseif (@$hditem["item_priority"]==1) {
+    $taskPrio=-1;
+} else {
+    $taskPrio=1;
+}
+
+$hditem["item_deadline"] = (isset($hditem["item_deadline"])) ? $hditem["item_deadline"] : $dateNowSQL;
+
+$taskInfo= array( "task_id"=>0,
+    "task_name"=> @$hditem["item_title"],
+    "task_project"=> @$hditem["item_project_id"],
+    "task_start_date"=> $dateNowSQL,
+    "task_end_date"=>@$hditem["item_deadline"],
+    "task_priority"=>$taskPrio,
+    "task_owner"=> $AppUI->user_id,
+    "task_creator"=>$AppUI->user_id,
+    "task_description"=> $ref_task.@$hditem["item_summary"],
+    "task_contacts" => @$hditem["item_requestor_id"],
+    "task_related_url"=> $w2Pconfig['base_url']."/index.php?m=helpdesk&a=view&item_id=".$item_id
+);
+
+echo "<br><br>";
+$result= $newTask->bind( $taskInfo);
+if (!$result) {
+    $AppUI->setMsg( $newTask->getError(), UI_MSG_ERROR );
+    $AppUI->redirect();
+}
+$result = $newTask->store();
+
+if (is_array($result)) {
+    $AppUI->setMsg( $msg, UI_MSG_ERROR );
+    $AppUI->redirect(); // Store failed don't continue?
+} else {
+    $ref_hd ="This helpdesk item has been exported to task #".$newTask->task_id.".\n";
+    $ref_hd.="Link: ".$w2Pconfig['base_url']."/index.php?m=tasks&a=view&task_id=".$newTask->task_id."\n";
+    $ref_hd.="---------------------------\n";
+    $org_hditem->item_status=2;
+    $org_hditem->item_updated=$dateNowSQL;
+    $org_hditem->item_summary=$ref_hd.$org_hditem->item_summary;
+    $result = $org_hditem->store();
+    if (is_array($result)) {
+        $AppUI->setMsg( $msg, UI_MSG_ERROR );
+        $AppUI->redirect();
+    }
+    $newTask->updateAssigned($hditem["item_assigned_to"], array($hditem["item_assigned_to"] => 100));
+
+    $AppUI->setMsg( 'Task added!', UI_MSG_OK);
+    $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id&tab=0");
+}

hd_upgrade.sql

+-- Upgrade script for helpdesk module
+-- Use this script only if you have already installed helpdesk module into dotproject.
+-- Kang 12/19/2006
+-- The LinuxBox Corp. www.linuxbox.com
+-- Ann Arbor, MI
+
+ALTER TABLE helpdesk_items ADD item_updated datetime DEFAULT NULL;
+ALTER TABLE helpdesk_items ADD item_deadline datetime DEFAULT NULL;

helpdesk_tab.view.files.php

+<?php /* TASKS $Id: helpdesk_tab.view.files.php 5771 2008-07-15 14:41:58Z merlinyoda $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly.');
+}
+
+GLOBAL $AppUI, $project_id, $task_id, $helpdesk_id, $deny, $canRead, $canEdit, $w2Pconfig, $cfObj, $m, $obj;
+
+global $allowed_folders_ary, $denied_folders_ary, $limited;
+
+$cfObj = new CFileFolder();
+$allowed_folders_ary = $cfObj->getAllowedRecords($AppUI->user_id);
+$denied_folders_ary = $cfObj->getDeniedRecords($AppUI->user_id);
+
+$limited = ((count( $allowed_folders_ary ) < $cfObj->countFolders()) ? true : false);
+
+if (!$limited) {
+    $canEdit = true;
+} elseif ($limited && array_key_exists($folder, $allowed_folders_ary)) {
+    $canEdit = true;
+} else {
+    $canEdit = false;
+}
+
+$showProject = false;
+
+if (getPermission('files', 'edit')) {
+    echo ('<a href="./index.php?m=files&a=addedit&project_id=' . $project_id . '&file_helpdesk_item=' . $helpdesk_id
+          . '&file_task=' . $task_id . '">' . $AppUI->_('Attach a file') . '</a>');
+    echo w2PshowImage('stock_attach-16.png', 16, 16, '', '', $m);
+}
+
+$canAccess_folders = getPermission('file_folders', 'access');
+if ($canAccess_folders) {
+    $folder = w2PgetParam($_GET, 'folder', 0);
+    require( W2P_BASE_DIR . '/modules/files/folders_table.php' );
+} elseif (getPermission('files', 'view')) {
+    require( W2P_BASE_DIR . '/modules/files/index_table.php' );
+}

images/index.html

+<html><body bgcolor="#FFFFFF"></body></html>
\ No newline at end of file

index.html

+<html><body bgcolor="#FFFFFF"></body></html>
\ No newline at end of file

index.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// check permissions for this module
+$canReadModule = canView( $m );
+if (!$canReadModule) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+if (isset( $_GET['tab'] )) {
+    $AppUI->setState( 'HelpDeskIdxTab', $_GET['tab'] );
+}
+$tab = $AppUI->getState( 'HelpDeskIdxTab' ) !== NULL ? $AppUI->getState( 'HelpDeskIdxTab' ) : 0;
+
+// Setup the title block
+$titleBlock = new w2p_Theme_TitleBlock( 'Help Desk', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX' );
+
+if (hditemCreate()) {
+  $titleBlock->addCell(
+    '<input type="submit" class="button" value="'.$AppUI->_('new item').'" />', '',
+    '<form action="?m=helpdesk&a=addedit" method="post">', '</form>'
+  );
+}
+
+$titleBlock->addCrumb( "?m=helpdesk", 'home' );
+$titleBlock->addCrumb( "?m=helpdesk&a=list", 'list' );
+$titleBlock->addCrumb( "?m=helpdesk&a=reports", 'reports' );
+
+$titleBlock->show();
+
+$item_perms = getItemPerms();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(item_id)');
+$q->addTable('helpdesk_items');
+$q->addWhere($item_perms);
+$numtotal = $q->loadResult ();
+
+/*
+ * Unassigned = 0
+ * Open = 1
+ * Closed = 2
+ * On hold = 3
+ * ....
+ */
+
+$item_perms = getItemPerms();
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_assigned_to=' . $AppUI->user_id . ' AND (item_status != 2)');
+$nummine = $q->loadResult ();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addJoin('helpdesk_item_status','his','helpdesk_items.item_id = his.status_item_id');
+$q->addWhere('item_status = 1 AND status_code = 0 ');
+$q->addWhere($item_perms . ' AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)');
+$numopened = $q->loadResult ();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addJoin('helpdesk_item_status','his','helpdesk_items.item_id = his.status_item_id');
+$q->addWhere('item_status = 2 AND status_code = 11 ');
+$q->addWhere($item_perms . ' AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)');
+$numclosed = $q->loadResult();
+
+?>
+<table cellspacing="0" cellpadding="2" border="0" width="100%">
+<tr>
+    <td width="80%" valign="top">
+  <?php
+  // Tabbed information boxes
+  $tabBox = new CTabBox( '?m=helpdesk', W2P_BASE_DIR . '/modules/helpdesk/', $tab );
+  $tabBox->add( 'vw_idx_stats', $AppUI->_('Help Desk Items')." ($numtotal)" );
+  $tabBox->add( 'vw_idx_my', $AppUI->_('My Open')." ($nummine)" );
+  $tabBox->add( 'vw_idx_new', $AppUI->_('Opened Today')." ($numopened)" );
+  $tabBox->add( 'vw_idx_closed', $AppUI->_('Closed Today')." ($numclosed)" );
+  $tabBox->add( 'vw_idx_watched', "Watched Tickets" );
+  $tabBox->show();
+  ?>
+    </td>
+</tr>
+</table>

locales/en/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'new log',
+'Add Log',
+'Adding Help Desk Item',
+'Ago',
+'All (not closed)',
+'All Companies and All Projects',
+'All Helpdesk task log entries',
+'All users',
+'Amount',
+'Application',
+'Assigned To',
+'Attach a file',
+'Bug',
+'Call Source',
+'Call Type',
+'Closed',
+'Closed On',
+'Closed Today',
+'Comments',
+'Company',
+'Complaint',
+'Configure Help Desk Module',
+'Cost',
+'Cost Code',
+'Created',
+'Created by',
+'Critical',
+'Date Created',
+'Deadline',
+'Default Actions',
+'Delete this item',
+'Deleted',
+'E-Lodged',
+'E-Mail',
+'Edit log',
+'Edit this item',
+'Editing Help Desk Item',
+'Email Notification',
+'Feature Request',
+'First',
+'For period',
+'Help Desk',
+'Help Desk Item',
+'Help Desk Item ID is NULL',
+'Help Desk Items',
+'Helpdesk Reports',
+'Helpdesk Task Log Report',
+'Helpdesk Task Logs',
+'Helpdesk task log entries from',
+'High',
+'Home',
+'Hours',
+'Hours Worked',
+'Ignore 0 hours',
+'In Person',
+'Invalid item id',
+'IsNowWatched'=>'has been added to your watch list.',
+'Item',
+'Item Created',
+'Item Details',
+'Item History',
+'Items',
+'Last',
+'Link',
+'List',
+'Log All',
+'Low',
+'Make PDF',
+'Medium',
+'My Open',
+'New Helpdesk Log',
+'New Item',
+'New Item Default Selections',
+'New Log',
+'Next',
+'Next Day',
+'Next Month',
+'Next Week',
+'No Impact',
+'Not Specified',
+'Notify by e-mail',
+'Number',
+'OS',
+'Off',
+'On',
+'On Hold',
+'Open',
+'Opened On',
+'Opened Today',
+'Operating System',
+'Pages',
+'Paging Options',
+'Permission Options',
+'Previous',
+'Previous Day',
+'Previous Month',
+'Previous Week',
+'Priority',
+'Project',
+'Report Totals',
+'Requestor',
+'Requestor E-mail',
+'Requestor Phone',
+'Required field',
+'Reset',
+'Search Fields On Item List',
+'Severity',
+'Start',
+'Status',
+'Subject',
+'Suggestion',
+'Summary',
+'Task Log',
+'Task Logs',
+'Testing',
+'This helpdesk item has been exported to task',
+'This task is exported from Helpdesk item',
+'Ticket',
+'Ticket Detail',
+'Ticket ID',
+'Title',
+'Title/Summary Search',
+'Type',
+'URL',
+'Unassigned',
+'Update',
+'Updated',
+'Updated Today',
+'View this item',
+'Viewing Help Desk Item',
+'WWW',
+'Watched'=>'now being watched',
+'Watched Tickets',
+'Watchers',
+'Watchers Notification',
+'Without Project',
+'added',
+'ago',
+'cancel',
+'cannot be opened',
+'cannot be written to',
+'changed from',
+'create task log',
+'day',
+'days',
+'delete this item',
+'edit this item',
+'export this item to task',
+'found',
+'has been successfully updated',
+'helpdeskDefCompany'=>'Default \"company\" field to be that of the current user',
+'helpdeskDefCurUser'=>'Default \"assigned to\" field to be the current user',
+'helpdeskDefNotify'=>'Default the \"notify by email\" field to on',
+'helpdeskDefThisUser'=>'Default \"assigned to\" field to be this user',
+'helpdeskFieldMessage'=>'If you select your name from the popup window, your e-mail address and phone number will be populated from your account details (if available).',
+'helpdeskHDCompany'=>'The company which handles Help Desk items',
+'helpdeskHDDepartment'=>'The department which handles Help Desk items',
+'helpdeskItemsNoCompany'=>'Items with no company should be editable by anyone',
+'helpdeskItemsPerPage'=>'Number of items displayed per page on the list view',
+'helpdeskLogsPerPage'=>'Number of status log items displayed per page in item view',
+'helpdeskMinLevel'=>'Minimum user level to edit other users\' logs',
+'helpdeskMinRepLevel'=>'Minimum user level to view reports',
+'helpdeskPagesPerSide'=>'Number of pages to display on each side of current page',
+'helpdeskSignature'=>'The IT Department',
+'helpdeskSubmitError'=>'You must enter the following value(s)',
+'helpdeskUseProjectPerms'=>'Project list based on Project, as opposed to Company, permissions.',
+'home',
+'hours',
+'is not writable',
+'list',
+'month',
+'months',
+'new item',
+'save',
+'to',
+'update task log',
+'value for the previous buttons',
+'view this item',
+'week',
+'weeks',
+'year',
+'years',

locales/fr/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'Add Log'=>'Ajouter une action',
+'Adding Help Desk Item'=>'Ajout d\'une demande d\'assistance',
+'Ago'=>'passé(e)',
+'All (not closed)'=>'Tous (non fermés)',
+'All Companies and All Projects'=>'Toutes les sociétés et tous les projets',
+'All Helpdesk task log entries'=>'Tout le temps passé pour assistance',
+'All users'=>'Tous',
+'Amount'=>'Montant',
+'Application'=>'Application',
+'Assigned To'=>'Assignée à ',
+'Attach a file'=>'Joindre un fichier',
+'Bug'=>'Bogue',
+'Call Source'=>'Source de l\'appel',
+'Call Type'=>'Type d\'appel',
+'Closed'=>'Fermée',
+'Closed On'=>'Fermée le',
+'Closed Today'=>'Fermées aujourd\'hui',
+'Comments'=>'Commentaires',
+'Company'=>'Société',
+'Complaint'=>'Plainte',
+'Configure Help Desk Module'=>'Configurer le module d\'assistance',
+'Cost'=>'Coût',
+'Cost Code'=>'C.Coût',
+'Created'=>'Créée',
+'Created by'=>'Créée par',
+'Critical'=>'Critique',
+'Date Created'=>'Date de création',
+'Deadline'=>'Échéance',
+'Default Actions'=>'Actions',
+'Delete this item'=>'Supprimer cette demande d\'assistance',
+'Deleted'=>'Supprimée',
+'E-Lodged'=>'Automatique',
+'E-Mail'=>'Courriel',
+'Edit log'=>'Editer l\'action',
+'Edit this item'=>'Editer cette demande d\'assistance',
+'Editing Help Desk Item'=>'Edition de la demande d\'assistance',
+'Email Notification'=>'Informer par courriel',
+'Feature Request'=>'Demande de fonctionalité',
+'First'=>'Première',
+'For period'=>'Pour la période',
+'Help Desk'=>'Centre d\'assistance',
+'Help Desk Item'=>'Demande d\'assistance',
+'Help Desk Item ID is NULL'=>'L\'ID de la demande est nulle',
+'Help Desk Items'=>'Demandes d\'assistance',
+'Helpdesk Reports'=>'Rapports de demandes d\'assistance',
+'Helpdesk Task Log Report'=>'Rapport de temps passé pour assistance',
+'Helpdesk Task Logs'=>'Temps passé pour assistance',
+'Helpdesk task log entries from'=>'Temps passé pour assistance du',
+'High'=>'Elevé',
+'Home'=>'Accueil',
+'Hours'=>'Heures',
+'Hours Worked'=>'Heures travaillées',
+'Ignore 0 hours'=>'Ignorer les heures à 0',
+'In Person'=>'En personne',
+'Invalid item id'=>'ID de demande invalide',
+'IsNowWatched'=>'A été ajoutée à votre liste de surveillance.',
+'Item'=>'Demande',
+'Item Created'=>'Demande créée',
+'Item Details'=>'Détails de la demande',
+'Item History'=>'Historique de la demande',
+'Items'=>'Demandes',
+'Last'=>'Dernière',
+'Link'=>'Lien',
+'List'=>'Liste',
+'Log All'=>'Montrer tout',
+'Low'=>'Bas',
+'Make PDF'=>'Générer en PDF',
+'Medium'=>'Moyen',
+'My Open'=>'Mes demandes ouvertes',
+'New Helpdesk Log'=>'Nouvelle action',
+'New Item'=>'Nouvelle demande',
+'New Item Default Selections'=>'Sélection par défaut pour nouvelle demande',
+'New Log'=>'Nouveau temps',
+'Next'=>'Prochaine',
+'Next Day'=>'Jour suivant',
+'Next Month'=>'Mois suivant',
+'Next Week'=>'Semaine suivante',
+'No Impact'=>'Aucun Impact',
+'Not Specified'=>'Non spécifié',
+'Notify by e-mail'=>'Informer par courriel',
+'Number'=>'Numéro',
+'OS'=>'SE',
+'Off'=>'Eteinte',
+'On'=>'Allumée',
+'On Hold'=>'En Attente',
+'Open'=>'Ouverte',
+'Opened On'=>'Ouverte le',
+'Opened Today'=>'Ouvertes aujourd\'hui',
+'Operating System'=>'Système d\'exploitation',
+'Pages'=>'Pages',
+'Paging Options'=>'Options de pagination',
+'Permission Options'=>'Options d\'authorisation',
+'Previous'=>'Précédente',
+'Previous Day'=>'Jour précédent',
+'Previous Month'=>'Mois précédent',
+'Previous Week'=>'Semaine précédente',
+'Priority'=>'Priorité',
+'Project'=>'Projet',
+'Report Totals'=>'Totaux',
+'Requestor'=>'Demandeur',
+'Requestor E-mail'=>'Courriel du demandeur',
+'Requestor Phone'=>'Téléphone du demandeur',
+'Required field'=>'Champ obligatoire',
+'Reset'=>'Réintialiser',
+'Search Fields On Item List'=>'Rechercher les champs dans la liste de demandes',
+'Severity'=>'Sévérité',
+'Start'=>'Début',
+'Status'=>'Statut',
+'Subject'=>'Titre',
+'Suggestion'=>'Suggestion',
+'Summary'=>'Résumé',
+'Task Log'=>'Temps passé',
+'Task Logs'=>'Temps passé',
+'Testing'=>'En cours de test',
+'This helpdesk item has been exported to task'=>'Cette demande a été transformée dans la tâche',
+'This task is exported from Helpdesk item'=>'Cette demande a été transformée de la demande',
+'Ticket'=>'Demande',
+'Ticket Detail'=>'Détails de la demande',
+'Ticket ID'=>'Demande #',
+'Title'=>'Titre',
+'Title/Summary Search'=>'Recherche Titre/Résumé',
+'Type'=>'Type',
+'URL'=>'URL',
+'Unassigned'=>'Non-assignée',
+'Update'=>'Mise à jour',
+'Updated'=>'mise à jour',
+'Updated Today'=>'Mise à jour aujourd\'hui\'',
+'View this item'=>'Voir cette demande',
+'Viewing Help Desk Item'=>'Visualisation de la demande d\'assistance',
+'WWW'=>'Internet',
+'Watched'=>'maintenant surveillée',
+'Watched Tickets'=>'Demandes surveillées',
+'Watchers'=>'Surveillants',
+'Watchers Notification'=>'Avis de surveillance',
+'Without Project'=>'Sans projet',
+'added'=>'ajoutée',
+'ago'=>'passé(e)',
+'cancel'=>'Annuler',
+'cannot be opened'=>'impossible d\'ouvrir',
+'cannot be written to'=>'impossible d\'écrire',
+'changed from'=>'changé depuis',
+'create task log'=>'créer une action',
+'day'=>'jour',
+'days'=>'jours',
+'delete this item'=>'Supprimer cette demande',
+'edit this item'=>'Éditer cette demande',
+'export this item to task'=>'Transformer cette demande en tâche',
+'found'=>'trouvée(s)',
+'has been successfully updated'=>'mise à jour réussie',
+'helpdeskDefCompany'=>'Champ \'société\' par défaut pour l\'utilisateur courant',
+'helpdeskDefCurUser'=>'Champ \'assigné à\' par défaut pour l\'utilisateur courant',
+'helpdeskDefNotify'=>'Champ \'informer par courriel\' coché par défaut',
+'helpdeskDefThisUser'=>'Champ \'assigné à\' par défaut pour cet utilisateur',
+'helpdeskFieldMessage'=>'Si vous choisissez le nom dans le fenêtre, votre adresse email et votre numéro de téléphone seront pré-remplis avec les valeurs de votre compte utilisateur (si disponibles) ',
+'helpdeskHDCompany'=>'La société qui prend les demandes en charge',
+'helpdeskHDDepartment'=>'Le département qui prend les demandes en charge',
+'helpdeskItemsNoCompany'=>'Les demandes sans sociétés devraient être éditables par tout le monde',
+'helpdeskItemsPerPage'=>'Nombre de demandes affichées par page dans la vue principale',
+'helpdeskLogsPerPage'=>'Nombre d\'actions affichées par page dans la vue \'item\'',
+'helpdeskMinLevel'=>'Niveau minimal d\'utilisateur pour pouvoir éditer les actions d\'autres utilisateurs',
+'helpdeskMinRepLevel'=>'Niveau minimal d\'utilisateur pour pouvoir visualiser les rapports',
+'helpdeskPagesPerSide'=>'Nombre de pages à afficher sur chaque coté de la page courante',
+'helpdeskSignature'=>'L\'équipe du département d\'informatique',
+'helpdeskSubmitError'=>'Vous devez entrer les valeurs suivantes',
+'helpdeskUseProjectPerms'=>'Les permissions sont basées sur les projets plutôt que sur la société.',
+'home'=>'Résumé',
+'hours'=>'heures',
+'is not writable'=>'impossible d\'écrire',
+'list'=>'Liste',
+'month'=>'mois',
+'months'=>'mois',
+'new item'=>'Nouvelle demande',
+'new log'=>'Nouveau temps',
+'save'=>'Enregistrer',
+'to'=>'à',
+'update task log'=>'mettre à jour le temps passé',
+'value for the previous buttons'=>'valeur pour les boutons d\'action',
+'view this item'=>'visualiser cette demande',
+'week'=>'semaine',
+'weeks'=>'semaines',
+'year'=>'année',
+'years'=>'années',

locales/pt/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'Add Log'=>'Novo Registo',
+'Adding Help Desk Item'=>'A Adicionar Item',
+'Ago'=>'Atrs',
+'All (not closed)'=>'Tudo (por fechar)',
+'All Companies and All Projects'=>'Todas as Empresas e Todos os Projectos',
+'All Helpdesk task log entries'=>'Todos os Registos do Helpdesk',
+'All users'=>'Todos',
+'Amount'=>'Montante',
+'Application'=>'Aplicao',
+'Assigned To'=>'Atribuido a',
+'Attach a file'=>'Anexar ficheiro',
+'Bug'=>'Bug',
+'Call Source'=>'Origem do Item',
+'Call Type'=>'Tipo de Pedido',
+'Closed'=>'Fechado',
+'Closed On'=>'Fechado em',
+'Closed Today'=>'Fechado hoje',
+'Comments'=>'Observaes',
+'Company'=>'Empresa',
+'Complaint'=>'Reclamao',
+'Configure Help Desk Module'=>'Configurar Helpdesk',
+'Cost'=>'Custo',
+'Cost Code'=>'C.Custo',
+'Created'=>'Criado',
+'Created by'=>'Criado por',
+'Critical'=>'Urgente',
+'Date Created'=>'Data de Criao',
+'Deadline'=>'Data Limite',
+'Default Actions'=>'Aces por Defeito',
+'Delete this item'=>'Eliminar este item',
+'Deleted'=>'Eliminado',
+'E-Lodged'=>'Web',
+'E-Mail'=>'E-Mail',
+'Edit log'=>'Editar registo',
+'Edit this item'=>'Editar este Item',
+'Editing Help Desk Item'=>'A Editar Item de Helpdesk',
+'Email Notification'=>'Notificar por Email',
+'Feature Request'=>'Pedido de Funcionalidade',
+'First'=>'Primeiro',
+'For period'=>'Para o periodo',
+'Help Desk'=>'Help Desk',
+'Help Desk Item'=>'Item de Help Desk',
+'Help Desk Item ID is NULL'=>'O ID do Item  NULO',
+'Help Desk Items'=>'Itens de Help Desk',
+'Helpdesk Reports'=>'Relatrios do Help Desk',
+'Helpdesk Task Log Report'=>'Relatrio de Registos do Help Hesk',
+'Helpdesk Task Logs'=>'Registos do Help Desk',
+'Helpdesk task log entries from'=>'Registos do Help Desk desde',
+'High'=>'Alta',
+'Home'=>'Princpio',
+'Hours'=>'Horas',
+'Hours Worked'=>'Horas de trabalho',
+'Ignore 0 hours'=>'Ignorar horas a 0',
+'In Person'=>'Em pessoa',
+'Invalid item id'=>'ID do item  invlido',
+'IsNowWatched'=>'Adicionou o Item  sua lista de superviso',
+'Item'=>'Item',
+'Item Created'=>'Item Criado',
+'Item Details'=>'Detalhes do Item',
+'Item History'=>'Histrico do Item',
+'Items'=>'Itens',
+'Last'=>'Ultimo',
+'Link'=>'Link',
+'List'=>'Lista',
+'Log All'=>'Mostrar Tudo',
+'Low'=>'Baixa',
+'Make PDF'=>'Criar PDF',
+'Medium'=>'Mdia',
+'My Open'=>'Meus em Aberto',
+'New Helpdesk Log'=>'Novo Registo de Help Desk',
+'New Item'=>'Novo Item',
+'New Item Default Selections'=>'Seleces por Defeito para Novos Itens',
+'New Log'=>'Novo Registo',
+'Next'=>'Prximo',
+'Next Day'=>'Prximo Dia',
+'Next Month'=>'Prcimo Ms',
+'Next Week'=>'Prxima Semana',
+'No Impact'=>'Sem Impacto',
+'Not Specified'=>'No Especificado',
+'Notify by e-mail'=>'Notificar por Email',
+'Number'=>'Nmero',
+'OS'=>'SO',
+'Off'=>'Desligar',
+'On'=>'Ligar',
+'On Hold'=>'Em Espera',
+'Open'=>'Aberto',
+'Opened On'=>'Aberto Em',
+'Opened Today'=>'Aberto Hoje',
+'Operating System'=>'Sistema Operativo',
+'Pages'=>'Pginas',
+'Paging Options'=>'Opes de Paginao',
+'Permission Options'=>'Permisses',
+'Previous'=>'Anterior',
+'Previous Day'=>'Dia Anterior',
+'Previous Month'=>'Ms Anterior',
+'Previous Week'=>'Semana Anterior',
+'Priority'=>'Prioridade',
+'Project'=>'Projecto',
+'Report Totals'=>'Total',
+'Requestor'=>'Pedido por',
+'Requestor E-mail'=>'Email',
+'Requestor Phone'=>'Telefone',
+'Required field'=>'Campo obrigatrio',
+'Reset'=>'Reiniciar',
+'Search Fields On Item List'=>'Campos de Procura',
+'Severity'=>'Gravidade',
+'Start'=>'Comeo',
+'Status'=>'Estado',
+'Subject'=>'Assunto',
+'Suggestion'=>'Sugesto',
+'Summary'=>'Sumrio',
+'Task Log'=>'Registo',
+'Task Logs'=>'Registos',
+'Testing'=>'Em testes',
+'This helpdesk item has been exported to task'=>'Este Item foi exportado para um a Tarefa',
+'This task is exported from Helpdesk item'=>'Esta tarefa foi exportada de um Item do Help Desk',
+'Ticket'=>'Pedido',
+'Ticket Detail'=>'Detalhes do Pedido',
+'Ticket ID'=>'Pedido #',
+'Title'=>'Assunto',
+'Title/Summary Search'=>'Procura por Assunto/Sumrio',
+'Type'=>'Tipo',
+'URL'=>'URL',
+'Unassigned'=>'Por Atribuir',
+'Update'=>'Actualizar',
+'Updated'=>'Actualizado',
+'Updated Today'=>'Actualizado Hoje',
+'View this item'=>'Ver este Item',
+'Viewing Help Desk Item'=>'A ver Item de Help Desk',
+'WWW'=>'Internet',
+'Watched'=>'Supervisionado',
+'Watched Tickets'=>'Pedidos Supervisionados',
+'Watchers'=>'Supervisores',
+'Watchers Notification'=>'Notificao aos Supervisores',
+'Without Project'=>'Sem Projecto',
+'added'=>'adicionado',
+'ago'=>'atrs',
+'cancel'=>'cancelar',
+'cannot be opened'=>'no  possvel abrir',
+'cannot be written to'=>'no  possvel gravar',
+'changed from'=>'mudado desde',
+'create task log'=>'criar registo de tarefa',
+'day'=>'dia',
+'days'=>'dias',
+'delete this item'=>'eliminar este item',
+'edit this item'=>'editar este item',
+'export this item to task'=>'converter este item numa tarefa',
+'found'=>'encontrado',
+'has been successfully updated'=>'foi actualizado com sucesso',
+'helpdeskDefCompany'=>'Definir Campo da Empresa igual ao do utilizador por defeito',
+'helpdeskDefCurUser'=>'Definir atribuio ao utilizador por defeito',
+'helpdeskDefNotify'=>'Notificao por Email ligada por defeito',
+'helpdeskDefThisUser'=>'Definir atribuio ao prprio utlizador por defeito',
+'helpdeskFieldMessage'=>'Se escolher o seu nome da janela de pop-up, o seu endereo de email e telfone sero adicionados ao item (se disponveis)',
+'helpdeskHDCompany'=>'a Empresa que gere os Itens',
+'helpdeskHDDepartment'=>'O Departamento que gere os Itens',
+'helpdeskItemsNoCompany'=>'Itens sem Empresa podem ser editados por todos',
+'helpdeskItemsPerPage'=>'Nmero de registos por pgina na lista de itens',
+'helpdeskLogsPerPage'=>'Nmero de registos por pgina na vista de item',
+'helpdeskMinLevel'=>'Nvel mnimo do utilizador para poder alterar registos de outros utilizadores',
+'helpdeskMinRepLevel'=>'Nvel mnimo do utilizador para poder ver relatrios',
+'helpdeskPagesPerSide'=>'Nmero de pginas a mostrar em cada lado da pgina actual',
+'helpdeskSignature'=>'Departamento do Help Desk',
+'helpdeskSubmitError'=>'Tem de preencher os seguintes campos',
+'helpdeskUseProjectPerms'=>'Lista de Projectos baseada nas Permisses dos Projectos invs das Empresas',
+'home'=>'resumo',
+'hours'=>'horas',
+'is not writable'=>'sem permisso de escrita',
+'list'=>'lista',
+'month'=>'ms',
+'months'=>'meses',
+'new item'=>'novo item',
+'new log'=>'novo registo',
+'save'=>'gravar',
+'to'=>'para',
+'update task log'=>'actualizar registo de tarefa',
+'value for the previous buttons'=>'valor para os botes anteriores',
+'view this item'=>'ver este item',
+'week'=>'semana',
+'weeks'=>'semanas',
+'year'=>'ano',
+'years'=>'anos',

projects_tab.view.helpdesk.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+global $AppUI, $project_id, $deny, $canRead, $canEdit, $w2Pconfig, $showCompany, $company_id;
+$showCompany = false;
+
+if (canView('helpdesk')) {
+    if (canEdit('helpdesk')) {
+        echo '<a href="./index.php?m=helpdesk&a=addedit&project_id=' . $project_id . '&company_id=' . $company_id . '">' . $AppUI->_('Add Issue') . '</a>';
+        echo w2PshowImage('stock_attach-16.png', 16, 16, '', '', $m);
+    }
+    vw_idx_handler(3);
+}

reports.php

+<?php /* PROJECTS $Id: reports.php,v 1.1 2005/11/10 21:59:02 pedroix Exp $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+$project_id = (int) w2PgetParam( $_REQUEST, "project_id", 0 );
+$report_type = w2PgetParam( $_REQUEST, "report_type", '' );
+
+// check permissions for this record
+$perms =& $AppUI->acl();
+
+$canRead = $perms->checkModule( $m, 'view' );
+if (!$canRead) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+//$can_view_reports = $HELPDESK_CONFIG['minimum_report_level']>=$AppUI->user_type;
+//if (!$can_view_reports) {
+//    $AppUI->redirect(ACCESS_DENIED);
+//}
+
+$obj = new CProject();
+$q = new w2p_Database_Query;
+$q->addQuery('pr.project_id, pr.project_status, pr.project_name, pr.project_description, pr.project_short_name');
+$q->addTable('projects','pr');
+$q->addGroup('pr.project_id');
+$q->addOrder('pr.project_short_name');
+
+$obj->setAllowedSQL($AppUI->user_id, $q);
+
+$project_list=array("0"=> $AppUI->_("All", UI_OUTPUT_RAW) );
+$ptrc = $q->exec();
+$nums=db_num_rows($ptrc);
+echo db_error();
+for ($x=0; $x < $nums; $x++) {
+        $row = db_fetch_assoc( $ptrc );
+        if ($row["project_id"] == $project_id)
+            $display_project_name='('.$row["project_short_name"].') '.$row["project_name"];
+        $project_list[$row["project_id"]] = '('.$row["project_short_name"].') '.$row["project_name"];
+}
+$q->clear();
+
+if (! $suppressHeaders) {
+?>
+<script language="javascript">
+
+function changeIt(obj)
+{
+        var f=document.changeMe;
+        f.submit();
+}
+</script>
+
+<?php
+}
+// get the prefered date format
+$df = $AppUI->getPref('SHDATEFORMAT');
+
+$reports = $AppUI->readFiles( w2PgetConfig( 'root_dir' )."/modules/$m/reports", "\.php$" );
+
+// setup the title block
+if (! $suppressHeaders) {
+    $titleBlock = new w2p_Theme_TitleBlock( 'Helpdesk Reports', 'helpdesk.png', $m, "$m.$a" );
+    $titleBlock->addCrumb( "?m=helpdesk", "home" );
+    $titleBlock->addCrumb( "?m=helpdesk&a=list", "list" );
+    if ($report_type) {
+        $titleBlock->addCrumb( "?m=helpdesk&a=reports&project_id=$project_id", "reports" );
+    }
+    $titleBlock->show();
+}
+
+$report_type_var = w2PgetParam($_GET, 'report_type', '');
+if (!empty($report_type_var))
+    $report_type_var = '&report_type=' . $report_type;
+
+if (! $suppressHeaders) {
+if (!isset($display_company_name)) {
+    if (!isset($display_project_name)) {
+        $display_project_name = "None";
+    } else {
+        echo $AppUI->_('Selected Project') . ": <b>".$display_project_name."</b>";
+        $display_company_name = "None";
+    }
+} else {
+    echo $AppUI->_('Selected Company') . ": <b>".$display_company_name."</b>";
+}
+?>
+<form name="changeMe" action="./index.php?m=helpdesk&a=reports<?php echo $report_type_var; ?>" method="post">
+<table width="100%" cellspacing="0" cellpadding="4" border="0" class="std">
+<tr>
+<td><?php echo $AppUI->_('Projects') . ':';?></td>
+<td><?php echo arraySelect( $project_list, 'project_id', 'size="1" class="text" onchange="changeIt(this);"', $project_id, false );?></td>
+</tr>
+<tr>
+    <td colspan="2">
+<?php
+}
+if ($report_type) {
+    $report_type = $AppUI->checkFileName( $report_type );
+    $report_type = str_replace( ' ', '_', $report_type );
+    require "$baseDir/modules/$m/reports/$report_type.php";
+} else {
+    echo "<table>";
+    echo "<tr><td><h2>" . $AppUI->_( 'Reports Available' ) . "</h2></td></tr>";
+    foreach ($reports as $v) {
+        $type = str_replace( ".php", "", $v );
+        $desc_file = str_replace( ".php", ".{$AppUI->user_locale}.txt", $v );
+        $desc = @file( "$baseDir/modules/$m/reports/$desc_file");
+
+        echo "\n<tr>";
+        echo "\n	<td><a href=\"index.php?m=$m&a=reports&project_id=$project_id&report_type=$type";
+        if (isset($desc[2]))
+            echo "&" . $desc[2];
+        echo "\">";
+        echo @$desc[0] ? $desc[0] : $v;
+        echo "</a>";
+        echo "\n</td>";
+        echo "\n<td>" . (@$desc[1] ? "- $desc[1]" : '') . "</td>";
+        echo "\n</tr>";
+    }
+    echo "</table>";
+}
+?>
+        </td>
+    </tr>
+</table>
+</form>

reports/helpdesklist.en.txt

+Helpdesk List
+View the Projects Helpdesk List

reports/tasklogs.en.txt

+Helpdesk Task Log
+View the user task logs for helpdesk items

tasks_tab.todo.my_open_Requests.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// Show my items
+vw_idx_handler(2);

vw_idx_closed.php

+<?php /* HELPDESK $Id: vw_idx_closed.php 161 2006-10-26 14:10:50Z kang $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+// Show closed items
+print vw_idx_handler(1);

vw_idx_my.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// Show my items
+vw_idx_handler(2);

vw_idx_new.php

+<?php /* HELPDESK $Id: vw_idx_new.php 161 2006-10-26 14:10:50Z kang $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+// Show opened items
+vw_idx_handler(0);