import of helpdesk module version 0.8

addedit.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+global $HELPDESK_CONFIG;
+$AppUI->loadCalendarJS();
+
+$item_id = (int) w2PgetParam($_GET, 'item_id', 0);
+
+$projects = getAllowedProjectsForJavascript(1);
+$allowedProjects=getAllowedProjects(0,1);
+$proj_ids=array();
+foreach ($allowedProjects as $proj) {
+    $proj_ids[]=$proj['project_id'];
+}
+$tasks = getAllowedTasksForJavascript($proj_ids,1);
+
+$ict = w2PgetSysVal( 'HelpDeskCallType' );
+$ics = w2PgetSysVal( 'HelpDeskSource' );
+$ios = w2PgetSysVal( 'HelpDeskService' );
+$iap = w2PgetSysVal( 'HelpDeskApplic' );
+$ipr = w2PgetSysVal( 'HelpDeskPriority' );
+$isv = w2PgetSysVal( 'HelpDeskSeverity' );
+$ist = w2PgetSysVal( 'HelpDeskStatus' );
+$isa = w2PgetSysVal( 'HelpDeskAuditTrail' );
+
+$helpdesk = new CHelpDesk();
+$helpdesk->load($item_id);
+$q = new w2p_Database_Query;
+$q->addQuery('*');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_id = ' .$item_id);
+$hditem = $q->loadHash();
+
+// Check permissions for this record
+if ($item_id) {
+  // Already existing item
+  $canEdit = $perms->checkModule($m, 'edit') && hditemEditable($hditem);
+} else {
+  $canEdit = $perms->checkModule($m, 'add');
+}
+
+if (!$canEdit) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+// Use new default 'assigned to' ---KZHAO
+if (!@$hditem["item_assigned_to"]) {
+    if ($HELPDESK_CONFIG['default_assigned_to_current_user']=='-1') {
+        @$hditem["item_assigned_to"] = 0;
+        if (!@$hditem["item_status"]) {
+            @$hditem["item_status"]=0;
+        }
+    } elseif ($HELPDESK_CONFIG['default_assigned_to_current_user']=='0') {
+        @$hditem["item_assigned_to"] = $AppUI->user_id;
+        if (!@$hditem["item_status"]) {
+            @$hditem["item_status"]=1;
+        }
+    } else {
+        @$hditem["item_assigned_to"] = $HELPDESK_CONFIG['default_assigned_to_current_user'];
+        if (!@$hditem["item_status"]) {
+            @$hditem["item_status"]=1;
+        }
+    }
+}
+
+if (!@$hditem["item_company_id"] && $HELPDESK_CONFIG['default_company_current_company']) {
+  @$hditem["item_company_id"] = $AppUI->user_company;
+}
+
+$itemtitleprefix = $HELPDESK_CONFIG['new_hd_item_title_prefix'];
+
+// KZHAO : 8-8-2006
+// get current user's company id and use it to filter users
+
+$q = new w2p_Database_Query;
+$q->addQuery('DISTINCT cn.contact_company,cp.company_name');
+$q->addTable('contacts','cn');
+$q->addTable('users','u');
+$q->addJoin('companies','cp','cn.contact_company=cp.company_id');
+$q->addWhere('u.user_id=' . $AppUI->user_id . ' AND u.user_contact=cn.contact_id ');
+$allowedComp = $q->loadHashList();
+if (!count($allowedComp)) {
+    echo "ERROR: No company found for current user!!<br>";
+    $compId=0;
+} elseif (count($allowedComp)==1) {
+    $tmp=array_keys($allowedComp);
+    $compId=$tmp[0];
+    if ($HELPDESK_CONFIG['default_company_current_company']) {
+        $allowedCompanies = arrayMerge( $allowedComp, array( 0 => '' ));
+    } else {
+        $allowedCompanies = arrayMerge( array( 0 => '' ), $allowedComp );
+    }
+    $allowedCompanies = arrayMerge( $allowedCompanies, getAllowedCompanies() );
+} else {
+    echo "ERROR: Multiple companies found for current user!!!<br>";
+    $compId=0;
+}
+// Determine whether current user is a client
+if ($compId!=$HELPDESK_CONFIG['the_company']) {
+    $client_disable=' disabled ';
+} else {
+    $client_disable=' ';
+}
+
+// setup contact list for javascript
+$q = new w2p_Database_Query;
+$q->addQuery('c.contact_id,u.user_id, contact_email, contact_phone,
+    CONCAT_WS(\' \',c.contact_first_name, c.contact_last_name) as full_name');
+$q->addTable('contacts','c');
+$q->addJoin('users','u','c.contact_id=u.user_contact');
+
+$list = $q->loadList();
+foreach ($list as $row) {
+  $contacts[] = "[{$row['contact_id']},{$row['user_id']},'" . addslashes($row['full_name']) . "', '" . addslashes($row['contact_email']) . "','" . addslashes($row['contact_phone']) . "']";
+}
+$users = getAllowedUsers($compId,1);
+
+//Use new watcher list --KZHAO
+if ($item_id) {
+    // if editing an existing helpdesk item, get its watchers from database
+    $q = new w2p_Database_Query;
+    $q->addQuery('helpdesk_item_watchers.user_id, contact_email,
+        CONCAT(contact_first_name, \' \',contact_last_name) as name');
+    $q->addTable('helpdesk_item_watchers');
+    $q->addJoin('users','','helpdesk_item_watchers.user_id = users.user_id');
+    $q->addJoin('contacts','c','user_contact = contact_id');
+
+    $q->addWhere('item_id = ' . $item_id );
+    $q->addOrder('contact_last_name, contact_first_name');
+    $watchers = $q->loadHashList();
+} else { // for a new item, check default
+    $q = new w2p_Database_Query;
+    $q->addQuery('max(item_id)');
+    $q->addTable('helpdesk_items');
+    $new_item_id = $q->loadResult()+1;
+    if ($HELPDESK_CONFIG['default_watcher'] && $HELPDESK_CONFIG['default_watcher_list']) {
+        $watchers = explode(',',$HELPDESK_CONFIG['default_watcher_list']);
+    }
+}
+
+// Setup the title block
+$ttl = $item_id ? 'Editing Help Desk Item' : 'Adding Help Desk Item';
+
+$titleBlock = new w2p_Theme_TitleBlock( $ttl, 'helpdesk.png', $m, "$m.$a" );
+$titleBlock->addCrumb( "?m=helpdesk", 'home' );
+$titleBlock->addCrumb( "?m=helpdesk&a=list", 'list');
+
+if ($item_id) {
+  $titleBlock->addCrumb( "?m=helpdesk&a=view&item_id=$item_id", 'view this item' );
+}
+
+$titleBlock->show();
+
+if ($item_id) {
+  $df = $AppUI->getPref('SHDATEFORMAT');
+  $tf = $AppUI->getPref('TIMEFORMAT');
+  $item_date = new w2p_Utilities_Date( $hditem["item_created"] );
+  $deadline_date = intval($hditem["item_deadline"]) ?
+        new w2p_Utilities_Date($hditem["item_deadline"]) : new w2p_Utilities_Date();
+  $tc = $item_date->format( "$df $tf" );
+} else {
+  $item_date = new w2p_Utilities_Date();
+  $deadline_date = new w2p_Utilities_Date();
+  $item_date = $item_date->format( FMT_DATETIME_MYSQL );
+  $hditem["item_created"] = $item_date;
+}
+
+?>
+<script src="./lib/jquery/jquery.js" type="text/javascript"></script>
+<script language="javascript" type="text/javascript">
+function submitIt()
+{
+  var f   = document.frmHelpDeskItem;
+  var msg = '';
+
+  if (f.item_title.value.length < 1) {
+    msg += "\n<?php echo $AppUI->_('Title'); ?>";
+    f.item_title.focus();
+  }
+
+  if (f.item_requestor.value.length < 1) {
+    msg += "\n<?php echo $AppUI->_('Requestor'); ?>";
+    f.item_requestor.focus();
+  }
+
+  if (f.item_summary.value.length < 1) {
+    msg += "\n<?php echo $AppUI->_('Summary'); ?>";
+    f.item_summary.focus();
+  }
+
+  //concat all the multiselect values together for easier retrieval on the back end.
+  var watchers = "";
+  var list = f.watchers_select;
+  for (var i=0, n = list.options.length; i < n; i++) {
+    var user = list.options[i];
+    if(user.selected)
+        watchers += user.value + ",";
+  }
+  if (watchers.length>0) {
+    f.watchers.value = watchers.substring(0,watchers.length-1);
+  }
+
+  if (msg.length > 0) {
+    alert('<?php echo $AppUI->_('helpdeskSubmitError', UI_OUTPUT_JS); ?>:' + msg);
+  } else {
+    f.submit();
+  }
+}
+
+function popContactDialog()
+{
+<?php
+    print "\nvar company_id = ";
+    print $compId . ";";
+?>
+    var selected_contacts_id = $('item_requestor_id').value;
+// J: fix error populating ticket
+    if (selected_contacts_id == undefined) {selected_contacts_id=""};
+//
+    window.open('./index.php?m=public&a=contact_selector&dialog=1&call_back=setRequestor&selected_contacts_id='+selected_contacts_id+'&company_id='+company_id, 'contacts','height=600,width=400,resizable,scrollbars=yes');
+}
+
+var oldRequestor = '';
+
+<?php
+    print "\nvar contacts = new Array(";
+    if ($contacts) {
+        print implode(",",$contacts );
+    }
+    print ");";
+?>
+
+// Callback function for the generic selector
+function setRequestor(key, uid)
+{
+    var f = document.frmHelpDeskItem;
+    var keyrray = key.split(',');
+    f.item_requestor.value = '';
+    f.item_requestor_email.value = '';
+    f.item_requestor_phone.value = '';
+
+    if (key=='') {
+        keyrray[0] = <?php echo $AppUI->user_id; ?>;
+    }
+    f.item_requestor_id.value = keyrray[0];
+
+    //do lookup
+    $.ajax({
+        type: 'POST',
+        url: 'index.php?m=helpdesk',
+        data: { dosql: 'do_contact_lookup',
+                suppressHeaders: '1', contact_id: keyrray[0]},
+        success: function (response) {
+            var values = response.split('||');
+            f.item_requestor.value = values[0];
+            f.item_requestor_phone.value = values[1];
+            f.item_requestor_email.value = values[2];
+        }
+    });
+}
+
+function updateStatus(obj)
+{
+  var f = document.frmHelpDeskItem;
+
+  if (obj.options[obj.selectedIndex].value>0) {
+    if (f.item_status.selectedIndex==0) {
+        f.item_status.selectedIndex=1;
+    }
+  }
+}
+
+<?php
+    $ua = $_SERVER['HTTP_USER_AGENT'];
+    $isMoz = strpos( $ua, 'Gecko' ) !== false;
+
+    print "\nvar projects = new Array(";
+    if ($projects) {
+        print implode(",",$projects );
+    }
+    print ");";
+
+    print "\nvar tasks = new Array(";
+    if ($tasks) {
+        print implode(",",$tasks );
+    }
+    print ");";
+
+?>
+
+// Dynamic project list handling functions
+function emptyList(list)
+{
+<?php
+    if ($isMoz) {
+?>
+     list.options.length = 0;
+<?php
+    } else {
+?>
+     while( list.options.length > 0 )
+        list.options.remove(0);
+<?php } ?>
+
+}
+
+function addToList(list, text, value)
+{
+<?php if ($isMoz) { ?>
+  list.options[list.options.length] = new Option(text, value);
+<?php } else { ?>
+  var newOption = document.createElement("OPTION");
+  newOption.text = text;
+  newOption.value = value;
+  list.add( newOption, 0 );
+<?php } ?>
+
+}
+
+function changeList(listName, source, target)
+{
+  var f = document.frmHelpDeskItem;
+  var list = eval( "f."+listName );
+  // Clear the options
+  emptyList( list );
+  // Refill the list based on the target
+  // Add a blank first to force a change
+   addToList( list, '', '0' );
+
+   for (var i=0, n = source.length; i < n; i++) {
+    if (source[i][0] == target) {
+      addToList( list, source[i][2], source[i][1] );
+    }
+  }
+}
+
+// Select an item in the list by target value
+function selectList(listName, target)
+{
+  var f = document.frmHelpDeskItem;
+  var list = eval( 'f.'+listName );
+
+  for (var i=0, n = list.options.length; i < n; i++) {
+    if (list.options[i].value == target) {
+      list.options.selectedIndex = i;
+
+      return;
+    }
+  }
+
+}
+
+<!-- TIMER RELATED SCRIPTS -->
+
+function setDate(frm_name, f_date)
+{
+    fld_date = eval( 'document.' + frm_name + '.' + f_date );
+    fld_real_date = eval( 'document.' + frm_name + '.' + 'item_' + f_date );
+    if (fld_date.value.length>0) {
+      if ((parseDate(fld_date.value))==null) {
+            alert('The Date/Time you typed does not match your prefered format, please retype.');
+            fld_real_date.value = '';
+            fld_date.style.backgroundColor = 'red';
+        } else {
+            fld_real_date.value = formatDate(parseDate(fld_date.value), 'yyyyMMdd');
+            fld_date.value = formatDate(parseDate(fld_date.value), '<?php echo $cal_sdf ?>');
+            fld_date.style.backgroundColor = '';
+        }
+    } else {
+          fld_real_date.value = '';
+    }
+}
+</script>
+<!-- END OF TIMER RELATED SCRIPTS -->
+
+<form name="frmHelpDeskItem" action="?m=helpdesk" method="post" enctype="multipart/form-data">
+    <input type="hidden" name="dosql" value="do_item_aed" />
+    <input name="del" type="hidden" value="0" />
+    <input type="hidden" name="item_id" value="<?php echo $item_id; ?>" />
+    <input type="hidden" name="item_requestor_type" value="<?php echo @$hditem["item_requestor_type"]; ?>" />
+    <input type="hidden" name="item_requestor_id" id="item_requestor_id" value="<?php echo @$hditem["item_requestor_id"]; ?>" />
+    <input type="hidden" name="item_created" value="<?php echo @$hditem["item_created"]; ?>" />
+    <?php if (!$item_id): ?>
+    <input type="hidden" name="item_created_by" value="<?php echo $AppUI->user_id; ?>" />
+    <?php endif; ?>
+<table cellspacing="1" cellpadding="1" border="0" width="100%" class="std">
+  <tr>
+  <td valign="top" width="50%">
+    <table cellspacing="0" cellpadding="2" border="0">
+    <?php if ($item_id): ?>
+    <tr>
+      <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Date Created'); ?>:</td>
+      <td width="100%"><strong><?php echo $tc; ?></strong></td>
+    </tr>
+    <?php endif; ?>
+    <tr>
+      <td align="right"><font color="red"><label for="it">* <?php echo $AppUI->_('Title'); ?>:</label></font></td>
+      <td valign="top"><input type="text" class="text" id="it" name="item_title"
+      <?php if ($item_id): ?>
+            value="<?php echo @$hditem["item_title"]; ?>" maxlength="64"
+      <?php else: ?>
+            value="<?php printf($itemtitleprefix ,$new_item_id); ?>" maxlength="64"
+      <?php endif; ?> /></td>
+    </tr>
+
+    <tr>
+      <td align="right" nowrap="nowrap"><font color="red"><label for="ir">* <?php echo $AppUI->_('Requestor'); ?>:</label></font></td>
+      <td valign="top" nowrap="nowrap">
+        <input type="text" class="text" id="ir" name="item_requestor"
+        value="<?php echo @$hditem["item_requestor"]; ?>" maxlength="64"
+        onChange="if (this.value!=oldRequestor) {
+                    document.frmHelpDeskItem.item_requestor_id.value = 0;
+                    oldRequestor = this.value;
+                  }" />
+      <input type="button" class="button"
+              value="<?php echo $AppUI->_('Contacts'); ?>" onclick="popContactDialog();" />
+
+      </td>
+    </tr>
+
+    <tr>
+      <td align="right" nowrap="nowrap"><label for="ire">&dagger; <?php echo $AppUI->_('Requestor E-mail'); ?>:</label></td>
+      <td valign="top"><input type="text" class="text" id="ire"
+                              name="item_requestor_email"
+                              value="<?php echo @$hditem["item_requestor_email"]; ?>"
+                              maxlength="64" /></td>
+    </tr>
+
+    <tr>
+      <td align="right" nowrap="nowrap"><label for="irp">&dagger; <?php echo $AppUI->_('Requestor Phone'); ?>:</label></td>
+      <td valign="top"><input type="text" class="text" id="irp"
+                              name="item_requestor_phone"
+                              value="<?php echo @$hditem["item_requestor_phone"]; ?>"
+                              maxlength="30" /></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="c"><?php echo $AppUI->_('Company'); ?>:</label></td>
+      <td><?php echo arraySelect( $allowedCompanies, 'item_company_id', 'size="1" class="text" id="c" onchange="changeList(\'item_project_id\',projects, this.options[this.selectedIndex].value)"',
+                          @$hditem["item_company_id"] ); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="p"><?php echo $AppUI->_('Project'); ?>:</label></td>
+      <td><select name="item_project_id" size="1" class="text" id="p" onchange="changeList('item_task_id', tasks, this.options[this.selectedIndex].value)" value="<?php echo @$hditem["item_project_id"]; ?>">
+          </select></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="p"><?php echo $AppUI->_('Task'); ?>:</label></td>
+      <td><select name="item_task_id" size="1" class="text" id="t" value="<?php echo @$hditem["item_task_id"]; ?>"></select></td>
+    </tr>
+
+    <tr>
+      <td align="right" valign="top"><label for="iat"><?php echo $AppUI->_('Assigned To'); ?>:</label></td>
+      <td><?php
+            echo arraySelect( arrayMerge( array( 0 => '' ), $users), 'item_assigned_to', 'size="1" class="text" id="iat" ' . $client_disable . ' onchange="updateStatus(this)"', @$hditem["item_assigned_to"] );
+        ?></td>
+    </tr>
+
+    <?php   if ($item_id) {
+            //existing item
+        if($hditem['item_notify']) $emailNotify=1;
+        else $emailNotify=0;
+        } else {
+        $emailNotify=$HELPDESK_CONFIG['default_notify_by_email'];
+        }
+
+    ?>
+    <tr>
+       <td align="right" valign="top"><label for="iat"><?php echo $AppUI->_('Email Notification'); ?>:</label>
+       </td>
+       <td>
+             <input type="radio" name="item_notify" value="1" id="ina"
+                <?php if($emailNotify) echo "checked";
+                echo $client_disable; ?> />
+        <label for="ina"><?php echo $AppUI->_( 'Yes' ); ?></label>
+        <input type="radio" name="item_notify" value="0" id="inn"
+                <?php if(!$emailNotify) echo "checked";
+                echo $client_disable; ?> />
+           <label for="inn"><?php echo $AppUI->_( 'No' ); ?></label>
+       </td>
+    </tr>
+    </table>
+  </td>
+  <td valign="top" width="50%">
+    <table cellspacing="0" cellpadding="2" border="0">
+    <tr>
+      <td align="right" nowrap="nowrap"><label for="ict"><?php echo $AppUI->_('Call Type'); ?>:</label></td>
+      <td><?php echo arraySelect( $ict, 'item_calltype', 'size="1" class="text" id="ict"',
+                          @$hditem["item_calltype"], true ); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right" nowrap="nowrap"><label for="ics"><?php echo $AppUI->_('Call Source'); ?>:</label></td>
+      <td><?php echo arraySelect( $ics, 'item_source', 'size="1" class="text" id="ics"',
+                          @$hditem["item_source"], true); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="ist"><?php echo $AppUI->_('Status'); ?>:</label></td>
+      <td><?php echo arraySelect( $ist, 'item_status', 'size="1" class="text" id="ist"' . $client_disable ,
+                          @$hditem["item_status"], true ); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="ipr"><?php echo $AppUI->_('Priority'); ?>:</label></td>
+      <td><?php echo arraySelect( $ipr, 'item_priority', 'size="1" class="text" id="ipr"',
+                          @$hditem["item_priority"], true ); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="isv"><?php echo $AppUI->_('Severity'); ?>:</label></td>
+      <td><?php echo arraySelect( $isv, 'item_severity', 'size="1" class="text" id="isv"',
+                          @$hditem["item_severity"], true ); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right" nowrap="nowrap"><label for="ios"><?php echo $AppUI->_('Service'); ?>:</label></td>
+      <td><?php echo arraySelect( $ios, 'item_service', 'size="1" class="text" id="ios"',
+                          @$hditem["item_service"], true); ?></td>
+    </tr>
+
+    <tr>
+      <td align="right"><label for="iap"><?php echo $AppUI->_('Application'); ?>:</label></td>
+      <td><?php echo arraySelect( $iap, 'item_application', 'size="1" class="text" id="iap"',
+                          @$hditem["item_application"], true); ?></td>
+    </tr>
+    <tr>
+      <!--
+      <td align="right" nowrap="nowrap"><label for="idl"><?php echo $AppUI->_('Deadline'); ?>:</label></td>
+      <td valign="top"><input type="text" class="text" id="idl"
+                              name="item_deadline"
+                              value="<?php echo "NA"/*@$hditem["item_deadline"]*/; ?>"
+                  size="4"
+                              maxlength="4" /><?php echo $AppUI->_('day(s) from today'); ?>
+      </td>
+      -->
+      <td align="right" nowrap="nowrap"><label for="idl"><?php echo $AppUI->_('Deadline'); ?>:</label> </td>
+      <td>
+          <input type="hidden" name="item_deadline" value="
+          <?php
+              if($item_id && $hditem["item_deadline"]!=NULL)
+                  echo $deadline_date->format( FMT_DATETIME_MYSQL );
+              else echo "N/A";
+          ?>">
+          <input type="text" name="deadline" id="deadline" onchange="setDate('frmHelpDeskItem', 'log_date');"
+        value=
+        "<?php if($item_id && $hditem['item_deadline']!=NULL) echo $deadline_date->format( $df ); else echo "Not Specified";?>"
+        class="text" disabled="disabled">
+        <a href="javascript: void(0);" onclick="return showCalendar('deadline', '<?php echo $df ?>', 'frmHelpDeskItem', null, true)">
+                <img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+          </a>
+      </td>
+    </tr>
+    <tr>
+      <td align="right"><label for="iap"><?php echo $AppUI->_('Hours Worked'); ?>:</label></td>
+      <td>
+         <input type="text" style="text-align:right" class="text" name="task_log_hours" id="task_log_hours" value="<?php echo $log->task_log_hours; ?>" maxlength="8" size="4" />
+      </td>
+    </tr>
+    </table>
+  </td>
+</tr>
+
+<tr><td colspan="2">
+<table cellspacing="0" cellpadding="0" border="0">
+<tr>
+  <td align="left"><font color="red"><label for="summary">* <?php echo $AppUI->_('Summary'); ?>:</label></font>
+  </td>
+  <td>&nbsp;&nbsp;</td>
+  <td><label for="watchers"><?php echo $AppUI->_('Watchers'); ?>:</label></td>
+</tr>
+
+<tr>
+  <td valign="top">
+    <textarea id="summary" cols="75" rows="12" class="textarea"
+              name="item_summary"><?php echo @$hditem["item_summary"]; ?></textarea>
+  </td>
+  <td>&nbsp;&nbsp;</td>
+      <td>
+      <select name="watchers_select" size="14" id="watchers_select" multiple="multiple"
+      <?php if($is_client) echo "disabled class=disabledText";
+            else echo "class=text";
+      ?>
+      >
+      <?php
+          foreach ($users as $id => $name) {
+        echo "<option value=\"{$id}\"";
+    // Two situations -- KZHAO
+        if($item_id && array_key_exists($id,$watchers))
+            echo " selected";
+    elseif(!$item_id && $watchers && in_array($id, $watchers))
+      echo " selected";
+        echo ">{$name}</option>";
+          }
+      ?></select>
+      <input type="hidden" name="watchers" value="" /></td>
+</tr>
+
+<!--Kang: file attachment-->
+<tr>
+  <td align="left"><?php echo $AppUI->_("Attach a file"); ?>
+        <input type="File" name="hdfile" />
+  </td>
+</tr>
+</table>
+</td></tr>
+
+<!--commented by KZHAO 7-20-2006
+    code dealing with hours worked and cost code
+-->
+
+<tr>
+  <td colspan="2">
+  <br />
+  <small>
+    <font color="red">* <?php echo $AppUI->_('Required field'); ?></font><br />
+    &dagger; <?php echo $AppUI->_('helpdeskFieldMessage'); ?>
+  </small>
+  <br /><br />
+  </td>
+</tr>
+
+<tr>
+  <td><input type="button" value="<?php echo $AppUI->_('back'); ?>" class="button" onClick="javascript:history.back(-1);" />
+  </td>
+  <td align="right"><input type="button" value="<?php echo $AppUI->_('submit'); ?>" class="button" onClick='submitIt()' >
+  </td>
+</tr>
+</table>
+</form>
+
+<?php
+  /* If we have a company stored, pre-select it.
+     Else, select nothing */
+  if (@$hditem['item_company_id']) {
+    $target = $hditem['item_company_id'];
+  } elseif (@$hditem['item_project_id']) {
+    $target = $reverse[$hditem['item_project_id']];
+  } else {
+    $target = 0;
+  }
+
+  /* Select the project from the list */
+  $select = @$hditem['item_project_id'] ? $hditem['item_project_id'] : 0;
+  $select_task = @$hditem['item_task_id'] ? $hditem['item_task_id'] : 0;
+?>
+
+<script language="javascript">
+
+<?php if (($compId!=$HELPDESK_CONFIG['the_company']) && (!$item_id) ) { ?>
+  setRequestor ('',<?php echo $AppUI->user_id ?> );
+<?php } ?>
+
+selectList('item_company_id',<?php echo $target?>);
+changeList('item_project_id', projects, <?php echo $target?>);
+selectList('item_project_id',<?php echo $select?>);
+<?php if (@$hditem['item_project_id']) { ?>
+  changeList('item_task_id', tasks, <?php echo @$hditem['item_project_id']?>);
+  selectList('item_task_id',<?php echo $select_task?>);
+<?php } ?>
+
+</script>

changelog

+2009-07-16 - Field "Hours worked" added to helpdesk item edit form. Can be used to log spent time when creating new item  
+2009-07-20 - permissions related updates
+2009-07-22 - notification system redesigned to be more flexible and to minimize emails sent:
+              - only one email is sent when tasklog modified status/calltype/etc.
+              - unified email format for tasklogs and ticket modifications emails
+              - if ticket is created and remain Unassigned email is sent
+                to an address defined in helpdesk configuration in case of email notification required
+              - added configuration radioboxes to choose whether watchers / requestor 
+                are notified about all logs or only about status changes (incl. requestor change & calltype change)
+              - emails are not sent to current user      
+           - if ticket is created by an user from non-helpdesk company, the user is filled-in as requestor
+           - localization applied on notification texts ( I hope everywhere ) 
+2009-07-24 - when adding watchers notifications were not send always correctly. Unified with another notification emails.
+
+           
+ 
+              
\ No newline at end of file

configure.php

+<?php /* HELPDESK $Id$ */ 
+if (!defined('W2P_BASE_DIR')) {
+	die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+/* This file will write a php config file to be included during execution of
+ * all helpdesk files which require the configuration options. */
+
+// Deny all but system admins
+if (!canView('system')) {
+	$AppUI->redirect(ACCESS_DENIED);
+}
+
+@include_once( "./functions/admin_func.php" );
+
+$CONFIG_FILE = "./modules/helpdesk/config.php";
+
+// get a list of permitted companies
+$company = new CCompany();
+$companies = $company->getAllowedRecords($AppUI->user_id, 'company_id,company_name', 'company_name');
+$companies = arrayMerge(array('0' => ''), $companies);
+
+// Get all active users -- KZHAO
+$activeUsers=getAllowedUsers(0,1);
+
+$assignUsers=arrayMerge( array(-1=>'', 0 => 'Current User' ), $activeUsers);
+
+$utypes = w2PgetSysVal('UserType'); 
+
+//define user type list
+$user_types = arrayMerge( $utypes, array( '-1' => $AppUI->_('None') ) );
+
+/* All config options, their descriptions and their default values are defined
+* here. Add new config options here. Type can be "checkbox", "text", "radio" or
+* "select". If the type is "radio," it must include a set of buttons. If it's
+* "select" then be sure to include a 'list' entry with the options.  if the key
+* starts with headingXXX then it will just display the contents on the value.
+* This is used for grouping.
+*/
+$config_options = array(
+	"heading1" => $AppUI->_('Paging Options'),
+	"items_per_page" => array(
+		"description" => $AppUI->_('Helpdesk Items Per Page'),
+		"value" => 30,
+		'type' => 'text'
+	),
+	"status_log_items_per_page" => array(
+		"description" => $AppUI->_('Helpdesk Logs Per Page'),
+		"value" => 15,
+		'type' => 'text'
+	),
+	"pages_per_side" => array(
+		"description" => $AppUI->_('Helpdesk Pages Per Side'),
+		"value" => 5,
+		'type' => 'text'
+	),
+	"heading2" => $AppUI->_('Permission Options'),
+	"the_company" => array(
+		"description" => $AppUI->_('Helpdesk Host Company'),
+		"value" => '',
+		'type' => 'select',
+		'list' => $companies
+	),
+	"no_company_editable" => array(
+		"description" => $AppUI->_('Allow Helpdesk Items without Company'),
+		"value" => '0',
+		'type' => 'radio',
+    		'buttons' => array (1 => $AppUI->_('Yes'),
+                        0 => $AppUI->_('No'))
+	),
+	'minimum_edit_level' => array(
+		'description' => $AppUI->_('Helpdesk Min Level'),
+		'value' => 9,
+		'type' => 'select',
+		'list' => @$user_types
+	),
+	"use_project_perms" => array(
+		"description" => $AppUI->_('Helpdesk Use Project Perms'),
+		"value" => '0',
+		'type' => 'radio',
+    		'buttons' => array (1 => $AppUI->_('Yes'),
+                        0 => $AppUI->_('No'))
+	),
+	'minimum_report_level' => array(
+		'description' => $AppUI->_('Helpdesk Min Rep Level'),
+		'value' => 9,
+		'type' => 'select',
+		'list' => @$user_types
+	),
+  // KZHAO: 2-6-2007
+  // Change/add default settings
+	"heading3" => $AppUI->_('New Item Default Selections'),
+  
+  // MiraKlim 18.05.2009 -added format for new HD item name
+	"new_hd_item_title_prefix" => array(
+		"description" => $AppUI->_('Default item title prefix'),
+		"value" => 'HD-%05d',
+		'type' => 'text'
+	),
+	"default_assigned_to_current_user" => array(
+		"description" => $AppUI->_('Default Assigned To'),
+		"value" => '',
+    'type' => 'select',
+    'list' => $assignUsers       
+	),
+	"default_company_current_company" => array(	 
+		"description" => $AppUI->_('Default Company'),
+		"value" => 1,
+		'type' => 'radio',
+		'buttons' => array (1 => $AppUI->_('Current User\'s Company'),
+                                    0 => $AppUI->_('None'))
+	),
+  "default_watcher" => array(
+      "description" => $AppUI->_('Use Default Watcher(s)'),
+      "value" => 0,
+      'type' => 'radio',
+      'buttons' => array (1 => $AppUI->_('Yes'),
+                          0 => $AppUI->_('No'))
+  ),
+	"default_watcher_list" => array(	 
+		"description" => $AppUI->_('Default Watchers'),
+		"value" => 0,
+		'type' => 'multiselect',
+		'list' => $activeUsers
+	),
+  
+	"heading4" => $AppUI->_('Search Fields On Item List'),
+	"search_criteria_search" => array(
+		"description" => $AppUI->_('Title/Summary Search'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_call_type" => array(
+		"description" => $AppUI->_('Call Type'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_company" => array(
+		"description" => $AppUI->_('Company'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_status" => array(
+		"description" => $AppUI->_('Status'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_call_source" => array(
+		"description" => $AppUI->_('Call Source'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_project" => array(
+		"description" => $AppUI->_('Project'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_assigned_to" => array(
+		"description" => $AppUI->_('Assigned To'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_priority" => array(
+		"description" => $AppUI->_('Priority'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_application" => array(
+		"description" => $AppUI->_('Application'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_requestor" => array(
+		"description" => $AppUI->_('Requestor'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_severity" => array(
+		"description" => $AppUI->_('Severity'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	"search_criteria_service" => array(
+		"description" => $AppUI->_('Service'),
+		"value" => 1,
+		'type' => 'checkbox'
+	),
+	//KZHAO 9-12-2006
+	// Configurable fields for email notification
+	"heading5" => $AppUI->_('Notification Email Options'),
+	"default_notify_by_email" => array(
+		"description" => $AppUI->_('Email notification as default for new item'),
+		"value" => 1,
+		'type' => 'radio',
+		'buttons' => array (1 => $AppUI->_('Yes'),
+                		    0 => $AppUI->_('No'))
+	),
+	"task_watchers_notification" => array(
+		"description" => $AppUI->_('Watchers notification'),
+		"value" => 1,
+		'type' => 'radio',
+		'buttons' => array (1 => $AppUI->_('Always'),
+                		    0 => $AppUI->_('Status change'))
+	),
+	"task_requestor_notification" => array(
+		"description" => $AppUI->_('Requestor notification'),
+		"value" => 1,
+		'type' => 'radio',
+		'buttons' => array (1 => $AppUI->_('Always'),
+                		    0 => $AppUI->_('Status change'))
+	),
+	"notity_email_address" => array(
+          "description" => $AppUI->_('New unassigned items notification address'),
+	        "value" => 'support@yourcompany.com',
+	        'type' => 'text'
+	),
+							
+	"email_subject" => array(
+	        "description" => $AppUI->_('Email subject (trailed by ticket number)'),
+	        "value" => 'The Company registered your recent request',
+	        'type' => 'text'
+	),
+	"email_header" => array(
+	        "description" => $AppUI->_('Email header'),
+	        "value" => 'The Company Ticket Management Registry',
+	        'type' => 'text'
+	)								
+	
+);
+
+//if this is a submitted page, overwrite the config file.
+if(w2PgetParam( $_POST, "Save", '' )!=''){
+
+	if (is_writable($CONFIG_FILE)) {
+		if (!$handle = fopen($CONFIG_FILE, 'w')) {
+			$AppUI->setMsg( $CONFIG_FILE." ".$AppUI->_('cannot be opened'), UI_MSG_ERROR );
+			exit;
+		}
+
+		if (fwrite($handle, "<?php //Do not edit this file by hand, it will be overwritten by the configuration utility. \n") === FALSE) {
+			$AppUI->setMsg( $CONFIG_FILE." ".$AppUI->_('cannot be written to'), UI_MSG_ERROR );
+			exit;
+		} else {
+			foreach ($config_options as $key=>$value){
+			  if(substr($key,0,7)=='heading') continue;
+
+				$val="";
+				switch($value['type']){
+					case 'checkbox': 
+						$val = isset($_POST[$key])?"1":"0";
+						break;
+					case 'text': 
+						$val = isset($_POST[$key])?$_POST[$key]:"";
+						break;
+					case 'select': 
+						$val = isset($_POST[$key])?$_POST[$key]:"0";
+						break;
+          case 'multiselect':
+            if(isset($_POST[$key])){
+                  foreach ($_POST[$key] as $idx=>$watcher){
+                      $val .= $watcher.",";
+                  }
+                  $val=trim($val,',');
+            }
+            else $val=0;
+            break;
+					case 'radio':
+						$val = $_POST[$key];
+						break;
+					default:
+						break;
+				}
+				
+				fwrite($handle, "\$HELPDESK_CONFIG['".$key."'] = '".$val."';\n");
+			}
+
+			fwrite($handle, "?>\n");
+			$AppUI->setMsg( $CONFIG_FILE." ".$AppUI->_('has been successfully updated'), UI_MSG_OK );
+			fclose($handle);
+			require( $CONFIG_FILE );
+		}
+	} else {
+		$AppUI->setMsg( $CONFIG_FILE." ".$AppUI->_('is not writable'), UI_MSG_ERROR );
+	}
+} else if(w2PgetParam( $_POST, $AppUI->_('cancel'), '' )!=''){
+	$AppUI->redirect("m=system&a=viewmods");
+}
+
+//$HELPDESK_CONFIG = array();
+require_once( $CONFIG_FILE );
+
+//Read the current config values from the config file and update the array.
+foreach ($config_options as $key=>$value){
+	if(isset($HELPDESK_CONFIG[$key])){
+
+		$config_options[$key]['value']=$HELPDESK_CONFIG[$key];
+	}
+}
+
+// setup the title block
+$titleBlock = new w2p_Theme_TitleBlock( 'Configure Help Desk Module', 'helpdesk.png', $m, "$m.$a" );
+$titleBlock->addCrumb( "?m=system", "System Admin" );
+$titleBlock->addCrumb( "?m=system&a=viewmods", "Modules" );
+$titleBlock->show();
+
+?>
+
+<script language = 'javascript' type='text/javascript'>
+  function enableWatcherList(show){
+      var useDefWatcher=document.getElementById('default_watcher');
+      var WatcherList=document.getElementById('default_watcher_list[]');
+      if(show){
+         document.getElementById('default_watcher_list[]').disabled=false;
+         document.getElementById('default_watcher_list[]').className='text';
+      }
+      else{
+         document.getElementById('default_watcher_list[]').disabled=true;
+         document.getElementById('default_watcher_list[]').className='disabledText';
+      }
+  }
+</script> 
+
+<form method="post">
+<table class="std">
+<?php
+$useDefWatcher=0;
+foreach ($config_options as $key=>$value){
+?>
+	<tr>
+		<?php
+    // the key starts with hr, then just display the value
+	  if(substr($key,0,7)=='heading'){ ?>
+		  <th align="center" colspan="2"><?php echo $value?></th>
+		<?php } else { ?>
+		<td align="right"><?php echo $value['description']?></td>
+		<td><?php
+      switch($value['type']){
+        case 'checkbox': ?>
+          <input type="checkbox" name="<?php echo $key?>" <?php echo $value['value']?"checked=\"checked\"":""?>>
+          <?php
+          break;
+        case 'text': ?>
+          <input type="text" name="<?php echo $key?>" value="<?php echo $value['value']?>" size=32>
+          <?php
+          break;
+        case 'select': 
+          print arraySelect( $value["list"], $key, 'class="text" size="1" id="' . $key . '" ' . $value["events"], $value["value"] );
+          break;
+        case 'multiselect':
+          ?>
+          <select name=<?php echo $key.'[]'; 
+                             if($useDefWatcher)
+                                echo " class='text'";
+                             else
+                                echo " class='disabledText' Disabled ";
+                              ?> 
+                              multiple="multiple" size="5" bgcolor=#ddd id=<?php echo $key.'[]'; ?>>
+          <?php
+            // organize string '118,72,2,68' into array 
+            $selected=explode(',',$value["value"]);
+            foreach ( $value["list"] as $k => $v ) {
+                echo "\n\t<option value=\"".$k."\"".(in_array($k, $selected) ? " selected=\"selected\"" : '').">" .  $v  . "</option>";
+            }
+          ?>
+          </select>
+          <?php
+          break;
+        case 'radio':
+          if($value['value']) $useDefWatcher=1;
+          else $useDefWatcher=0;
+          foreach ($value['buttons'] as $v => $n) {
+            if($key=='default_watcher'){ ?>
+                <label><input type="radio" name="<?php echo $key; ?>" id="<?php echo $key; ?>" 
+                        value=<?php echo $v; ?> 
+                        <?php echo (($value['value'] == $v)?"checked":""); ?> <?php echo $value['events']; ?> onClick=enableWatcherList(<?php echo $v; ?>)> <?php echo $n;?></label> 
+            <?php }
+            else {?>
+                <label><input type="radio" name="<?php echo $key; ?>" id="<?php echo $key; ?>" value=<?php echo $v; ?> <?php echo (($value['value'] == $v)?"checked":""); ?> <?php echo $value['events']; ?>> <?php echo $n;?></label>
+          <?php }
+          }
+          break;
+        default:
+          break;
+      }
+		?></td>
+		<?php
+			}
+		?>
+	</tr>
+<?php	
+}
+?>
+	<tr>
+		<td colspan="2" align="right"><input type="Submit" name="Cancel" value="<?php echo $AppUI->_('back')?>">
+                                  <input type="Submit" name="Save" value="<?php echo $AppUI->_('save')?>"></td>
+	</tr>
+</table>
+</form>

do_contact_lookup.php

+<?php
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $AppUI;
+/*
+ * This is a horrible ugly hack.. we need to rethink how we do contact lookups, etc.
+ *
+ */
+
+$contact_id = (int) w2PgetParam( $_POST, 'contact_id', 0 );
+
+$helpdesk = new CHelpDesk();
+echo $helpdesk->lookup_contact($contact_id);
+die();

do_dellog.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly.');
+}
+
+$del = w2PgetParam($_POST, 'del', 0);
+$isNotNew = $_POST['task_log_id'];
+$perms = &$AppUI->acl();
+if ($del) {
+    if (!$perms->checkModule('task_log', 'delete')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+} elseif ($isNotNew) {
+    if (!$perms->checkModule('task_log', 'edit')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+} else {
+    if (!$perms->checkModule('task_log', 'add')) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+}
+
+$obj = new CTask_Log();
+if (!$obj->bind($_POST)) {
+    $AppUI->setMsg($obj->getError(), UI_MSG_ERROR);
+    $AppUI->redirect();
+}
+$redir='m=helpdesk&a=view&tab=0&item_id=' . $obj->task_log_help_desk_id;
+$AppUI->setMsg('Task Log');
+if ($del) {
+    if (($msg = $obj->delete())) {
+        $AppUI->setMsg($msg, UI_MSG_ERROR);
+    } else {
+        $AppUI->setMsg('deleted', UI_MSG_ALERT);
+    }
+}
+
+$AppUI->redirect($redir);

do_item_aed.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $HELPDESK_CONFIG, $w2Pconfig;
+global $field_event_map,$ist,$ict;
+
+$del = (int) w2PgetParam( $_POST, 'del', 0 );// the last parameter is the default value
+$item_id = (int) w2PgetParam( $_POST, 'item_id', 0 );
+$do_task_log = w2PgetParam( $_POST, 'task_log', 0 );
+$deadline=w2PgetParam( $_POST, 'item_deadline', 0 );
+
+$new_item = !($item_id>0);
+$updated_date = new w2p_Utilities_Date();
+$update = $updated_date->format( FMT_DATETIME_MYSQL );
+$notify_all = isset($_POST['item_notify']) ? w2PgetParam( $_POST,'item_notify',0) : $HELPDESK_CONFIG['default_notify_by_email'];
+
+if ($do_task_log) { // called from HD task log
+    //first update the status on to current helpdesk item.
+    $hditem = new CHelpDesk();
+    $hditem->load( $item_id );
+    $hditem->item_updated = $update;
+
+    $new_status = w2PgetParam( $_POST, 'item_status', 0 );
+    $new_calltype = w2PgetParam( $_POST, 'item_calltype', 0 );
+    $new_assignee = w2PgetParam( $_POST, 'item_assigned_to', 0 );
+    $users = getAllowedUsers();
+    $log_status_msg='';
+    $update_item = false;
+
+    if ($new_status!=$hditem->item_status) {
+        $status_msg = $hditem->log_status(11,$AppUI->_($ist[$hditem->item_status]),$AppUI->_($ist[$new_status]));
+        $log_status_msg .= $status_msg . "\n";
+        $hditem->item_status = $new_status;
+        $update_item = true;
+    }
+    if ($new_calltype!=$hditem->item_calltype) {
+        $status_msg = $hditem->log_status(9,$AppUI->_($ict[$hditem->item_calltype]),$AppUI->_($ict[$new_calltype]));
+        $log_status_msg .= $status_msg . "\n";
+        $hditem->item_calltype = $new_calltype;
+        $update_item = true;
+    }
+    if ($new_assignee!=$hditem->item_assigned_to) {
+        $status_msg = $hditem->log_status(5,$AppUI->_($users[$hditem->item_assigned_to]),$AppUI->_($users[$new_assignee]));
+        $log_status_msg .= $status_msg . "\n";
+        $hditem->item_assigned_to = $new_assignee;
+        $update_item = true;
+    }
+    if ($update_item) {
+        if (!$hditem->store()) {
+            $AppUI->setMsg( $hditem->getError(), UI_MSG_ERROR );
+            $AppUI->redirect('m=helpdesk&a=view&item_id=' . $hditem->item_id);
+        }
+    }
+
+    //then create/update the task log
+    $obj = new CTask_Log();
+
+    if (!$obj->bind( $_POST )) {
+        $AppUI->setMsg( $obj->getError(), UI_MSG_ERROR );
+        $AppUI->redirect('m=helpdesk&a=view&item_id=' . $hditem->item_id);
+    }
+
+    if ($obj->task_log_date) {
+        $date = new w2p_Utilities_Date($obj->task_log_date . date('Hi'));
+        $obj->task_log_date = $date->format( FMT_DATETIME_MYSQL );
+    }
+
+    $AppUI->setMsg('Task Log');
+
+    $obj->task_log_costcode = $obj->task_log_costcode;
+    if (!$obj->store()) {
+        $AppUI->setMsg( $msg, UI_MSG_ERROR );
+        $AppUI->redirect('m=helpdesk&a=view&item_id=' . $hditem->item_id);
+    } else {
+        $body = $AppUI->_('Summary') . " : " . $obj->task_log_name . "\n";
+        $body .= $AppUI->_('Description') . " : \n" . $obj->task_log_description . "\n";
+        if ($log_status_msg) {
+            $body .= "\n" . $AppUI->_('Updates') . " : \n" . $log_status_msg;
+            $hditem->notifymsg(STATUSTASK_LOG, $body);
+        } else {
+            $hditem->notifymsg(TASK_LOG, $body);
+        }
+        if ($AppUI->msgNo != UI_MSG_ERROR) {
+            $AppUI->setMsg( @$_POST['task_log_id'] ? 'updated' : 'added', UI_MSG_OK, true );
+        }
+    }
+    $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id&tab=0");
+} else {  // for creating or editting Helpdesk items
+
+    $hditem = new CHelpDesk();
+    if ( !$hditem->bind( $_POST )) {
+        $AppUI->setMsg( $hditem->error, UI_MSG_ERROR );
+        $AppUI->redirect('m=helpdesk&a=view&item_id=' . $hditem->item_id);
+    }
+
+    $AppUI->setMsg( 'Help Desk Item', UI_MSG_OK );
+
+    if ($del) {// to delete an item
+        $hditem->load( $item_id );
+        $hditem->item_updated = $udate;
+        if (!$hditem->store()) {
+            $AppUI->setMsg( $msg, UI_MSG_ERROR );
+            $AppUI->redirect();
+        }
+        if ($hditem->delete()) {
+            $AppUI->setMsg( $msg, UI_MSG_ERROR );
+        } else {
+            $AppUI->setMsg( 'deleted', UI_MSG_OK, true );
+            $hditem->log_status(18,'Item '.$AppUI->_('Deleted'),1);
+            $AppUI->redirect('m=helpdesk&a=list');
+        }
+    } else { // edit or new
+        if ($new_item) {
+            $item_date = new w2p_Utilities_Date();
+            $idate = $item_date->format( FMT_DATETIME_MYSQL );
+            $hditem->item_created = $idate;
+            $hditem->item_updated = $udate;
+            $hditem->item_notify = $notify_all;
+        } else {
+            $hditem->item_notify = $notify_all;
+            $hditem->item_updated = $udate;
+            $status_log_msg = $hditem->log_status_changes();
+        }
+
+        //KZHAO  8-10-2006
+        // get the deadline for the HD item
+        $dl = ((int) $deadline) ? new w2p_Utilities_Date($deadline) : new w2p_Utilities_Date();
+        $dl->setTime(23,59,59);
+        $hditem->item_deadline = $dl->format( FMT_DATETIME_MYSQL );
+
+        // Kang: 3-15-2007
+        // file uploading
+        if (isset( $_FILES['hdfile']) && isset($_FILES['hdfile']['name']) && $_FILES['hdfile']['name']!='') {
+            $file_obj = new CFile();
+            $file_info=array();
+            $acl =& $AppUI->acl();
+            if ( ! $acl->checkModule('files', 'add')) {
+                $AppUI->setMsg($AppUI->_( "noDeletePermission" ));
+                $AppUI->redirect(ACCESS_DENIED);
+            }
+            $file_obj->_message = 'added';
+            $file_info['file_version'] = 1.0;
+            $file_info['file_category'] = 0;
+            $file_info['file_parent'] = 0;
+            $file_info['file_project'] = $hditem->item_project_id;
+            if (!$new_item) {
+                $file_info['file_description'] = $AppUI->_('This file is associated with helpdesk item') . ' ' .$hditem->item_id . ' ('. $hditem->item_title . ')';
+                $file_info['file_helpdesk_item'] = $hditem->item_id;
+            }
+            $file_info['file_owner']=$AppUI->user_id;
+
+            if (!$file_obj->bind( $file_info )) {
+                $AppUI->setMsg( $file_obj->getError(), UI_MSG_ERROR );
+                $AppUI->redirect();
+            }
+
+            $upload=null;
+            $upload = $_FILES['hdfile'];
+            if ($upload['size'] < 1) {
+                if (!$file_id) {
+                    $AppUI->setMsg( 'Upload file size is zero. Process aborted.', UI_MSG_ERROR );
+                    $AppUI->redirect('m=helpdesk&a=view&item_id='.$hditem->item_id);
+                }
+            } else {
+                // store file with a unique name
+                $file_obj->file_name = $upload['name'];
+                $file_obj->file_type = $upload['type'];
+                $file_obj->file_size = $upload['size'];
+                $file_obj->file_date = str_replace("'", '', $db->DBTimeStamp(time()));
+                $file_obj->file_real_filename = uniqid( rand() );
+                $res = $file_obj->moveTemp( $upload );
+                if (!$res) {
+                    $AppUI->setMsg( 'File could not be written', UI_MSG_ERROR );
+                    $AppUI->redirect();
+                }
+            }
+
+            if (! $file_obj->file_version_id) {
+                $q  = new w2p_Database_Query;
+                $q->addTable('files');
+                $q->addQuery('file_version_id');
+                $q->addOrder('file_version_id DESC');
+                $q->setLimit(1);
+                $sql = $q->prepare();
+                $latest_file_version = $q->loadResult($sql);
+                $file_obj->file_version_id = $latest_file_version + 1;
+            }
+
+            if (($msg = $file_obj->store()) !== true) {
+                $AppUI->setMsg( $msg, UI_MSG_ERROR );
+            }
+            // add the link of the file to the description of the helpdesk item
+            $hd_file_info="\n------------------\n" . $AppUI->_('Associated File Name:'). ' '.$file_obj->file_name;
+            $hd_file_info.="  Link: ".$w2Pconfig['base_url']."/fileviewer.php?file_id=".$file_obj->file_id;
+            $hd_file_info.="\n------------------\n";
+            $hditem->item_summary=$hditem->item_summary . $hd_file_info;
+        }// end of file uploading
+
+        if (!$hditem->store()) {
+            $AppUI->setMsg( $msg, UI_MSG_ERROR );
+        } else {
+            if ($new_item) {
+                // new item creation
+                $status_log_msg = $hditem->log_status(0,$AppUI->_('Ticket').' '.$AppUI->_('Created'),'',1);
+                //Lets create a log for the item creation:
+                $obj = new CHelpDesk();
+                $new_item_log = array('task_log_id' => 0,'task_log_help_desk_id' => $hditem->item_id, 'task_log_creator' => $AppUI->user_id, 'task_log_name' => 'Item Created: '.$_POST['item_title'], 'task_log_date' => $hditem->item_created, 'task_log_description' => $_POST['item_title'], 'task_log_hours' => $_POST['task_log_hours'], 'task_log_costcode' => $_POST['task_log_costcode']);
+                if (!$obj->bind( $new_item_log )) {
+                    $AppUI->setMsg( $obj->getError(), UI_MSG_ERROR );
+                    $AppUI->redirect();
+                }
+                if (($msg = $obj->store()) !== true) {
+                    $AppUI->setMsg( $msg, UI_MSG_ERROR );
+                    $AppUI->redirect();
+                }
+                // Generate the description for attached file
+                if ($file_obj) {
+                    $file_obj->file_description = $AppUI->_('This file is associated with helpdesk item') . ' ' .$hditem->item_id . ' ('. $hditem->item_title . ')';
+                    $file_obj->file_helpdesk_item=$hditem->item_id;
+                    if (($msg = $file_obj->store()) !== true) {
+                        $AppUI->setMsg( $msg, UI_MSG_ERROR );
+                    }
+                }
+            }
+            // KZHAO  8-7-2006
+            doWatchers(w2PgetParam( $_POST, 'watchers', 0 ), $hditem, $notify_all);
+            // KZHAO  8-7-2006
+            if ($AppUI->msgNo != UI_MSG_ERROR) {
+                $AppUI->setMsg( $new_item ? ($AppUI->_('Help Desk Item') .' '. $AppUI->_('added')) : ($AppUI->_('Help Desk Item') . ' ' . $AppUI->_('updated')) , UI_MSG_OK, false );
+            }
+            $AppUI->redirect('m=helpdesk&a=view&item_id='.$hditem->item_id);
+        }
+    }
+}
\ No newline at end of file

export.php

+<?php /* HELPDESK $Id: export.php v 0.1*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+//KZHAO  10-24-2006
+global $HELPDESK_CONFIG, $w2Pconfig;
+$item_id = (int) w2PgetParam($_GET, 'item_id', 0);
+
+// Pull data
+$q = new w2p_Database_Query;
+$q->addQuery('*');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_id = ' . $item_id);
+$hditem = $q->loadHash();
+
+// Check permissions for this record
+if ($item_id) {
+    // Already existing item
+    $canEdit = $perms->checkModule($m, 'edit') && hditemEditable($hditem);
+} else {
+    echo "Cannot find the item id!";
+
+    return;
+}
+
+if (!$canEdit) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+//KZHAO 10-24-2006
+//Load helpdesk item
+$org_hditem = new CHelpDesk();
+$org_hditem->load( $item_id );
+
+//Check required information before export
+if (!@$hditem["item_project_id"]) {
+     $AppUI->setMsg( "Project must be specified for this item before exporting to task!" , UI_MSG_ERROR );
+         $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+//KZHAO  7-10-2007
+// Item with associated task cannot be exported
+if (@$hditem["item_task_id"]) {
+     $AppUI->setMsg( "Item with associated task cannot be exported to another task!" , UI_MSG_ERROR );
+   $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+//KZHAO 10-24-2006
+// Check status
+if ($ist[@$hditem["item_status"]]=="Closed") {
+         $AppUI->setMsg( "Closed helpdesk items cannot be exported to tasks!" , UI_MSG_ERROR );
+         $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id");
+}
+
+if (!@$hditem["item_assigned_to"] && $HELPDESK_CONFIG['default_assigned_to_current_user']) {
+  @$hditem["item_assigned_to"] = $AppUI->user_id;
+  @$hditem["item_status"] = 1;
+}
+
+if (!@$hditem["item_company_id"] && $HELPDESK_CONFIG['default_company_current_company']) {
+  @$hditem["item_company_id"] = $AppUI->user_company;
+}
+// Setup the title block
+
+$df = $AppUI->getPref('SHDATEFORMAT');
+$tf = $AppUI->getPref('TIMEFORMAT');
+$item_date = new w2p_Utilities_Date( $hditem["item_created"] );
+$deadline_date = new w2p_Utilities_Date( $hditem["item_deadline"] );
+$tc = $item_date->format( "$df $tf" );
+
+$dateNow = new w2p_Utilities_Date();
+$dateNowSQL = $dateNow->format( FMT_DATETIME_MYSQL );
+
+$newTask = new CTask();
+$ref_task ="This task was created from Helpdesk item #".$item_id.".\n";
+$ref_task.= "-----------------------\n";
+
+if (@$hditem["item_priority"]==0 || @$hditem["item_priority"]==2) {
+    $taskPrio=0;
+} elseif (@$hditem["item_priority"]==1) {
+    $taskPrio=-1;
+} else {
+    $taskPrio=1;
+}
+
+$hditem["item_deadline"] = (isset($hditem["item_deadline"])) ? $hditem["item_deadline"] : $dateNowSQL;
+
+$taskInfo= array( "task_id"=>0,
+    "task_name"=> @$hditem["item_title"],
+    "task_project"=> @$hditem["item_project_id"],
+    "task_start_date"=> $dateNowSQL,
+    "task_end_date"=>@$hditem["item_deadline"],
+    "task_priority"=>$taskPrio,
+    "task_owner"=> $AppUI->user_id,
+    "task_creator"=>$AppUI->user_id,
+    "task_description"=> $ref_task.@$hditem["item_summary"],
+    "task_contacts" => @$hditem["item_requestor_id"],
+    "task_related_url"=> $w2Pconfig['base_url']."/index.php?m=helpdesk&a=view&item_id=".$item_id
+);
+
+echo "<br><br>";
+$result= $newTask->bind( $taskInfo);
+if (!$result) {
+    $AppUI->setMsg( $newTask->getError(), UI_MSG_ERROR );
+    $AppUI->redirect();
+}
+$result = $newTask->store();
+
+if (is_array($result)) {
+    $AppUI->setMsg( $msg, UI_MSG_ERROR );
+    $AppUI->redirect(); // Store failed don't continue?
+} else {
+    $ref_hd ="This helpdesk item has been exported to task #".$newTask->task_id.".\n";
+    $ref_hd.="Link: ".$w2Pconfig['base_url']."/index.php?m=tasks&a=view&task_id=".$newTask->task_id."\n";
+    $ref_hd.="---------------------------\n";
+    $org_hditem->item_status=2;
+    $org_hditem->item_updated=$dateNowSQL;
+    $org_hditem->item_summary=$ref_hd.$org_hditem->item_summary;
+    $result = $org_hditem->store();
+    if (is_array($result)) {
+        $AppUI->setMsg( $msg, UI_MSG_ERROR );
+        $AppUI->redirect();
+    }
+    $newTask->updateAssigned($hditem["item_assigned_to"], array($hditem["item_assigned_to"] => 100));
+
+    $AppUI->setMsg( 'Task added!', UI_MSG_OK);
+    $AppUI->redirect("m=helpdesk&a=view&item_id=$item_id&tab=0");
+}

hd_upgrade.sql

+-- Upgrade script for helpdesk module
+-- Use this script only if you have already installed helpdesk module into dotproject.
+-- Kang 12/19/2006
+-- The LinuxBox Corp. www.linuxbox.com
+-- Ann Arbor, MI
+
+ALTER TABLE helpdesk_items ADD item_updated datetime DEFAULT NULL;
+ALTER TABLE helpdesk_items ADD item_deadline datetime DEFAULT NULL;

helpdesk.class.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+//KZHAO 10-24-2006
+// Use mutlipart header and send emails in two formats
+include_once 'helpdesk.functions.php';
+
+// Define log types
+define("NEW_ITEM_LOG", 1);
+define("STATUS_LOG", 2);
+define("STATUSTASK_LOG", 3);
+define("TASK_LOG", 4);
+define("NEW_WATCHER_LOG", 5);
+
+$field_event_map = array(
+//0=>Created
+  1=>"item_title",            //Title
+  2=>"item_requestor",        //Requestor Name
+  3=>"item_requestor_email",  //Requestor E-mail
+  4=>"item_requestor_phone",  //Requestor Phone
+  5=>"item_assigned_to",      //Assigned To
+  6=>"item_notify",           //Notify by e-mail
+  7=>"item_company_id",       //Company
+  8=>"item_project_id",       //Project
+  9=>"item_calltype",         //Call Type
+  10=>"item_source",          //Call Source
+  11=>"item_status",          //Status
+  12=>"item_priority",        //Priority
+  13=>"item_severity",        //Severity
+  14=>"item_service",         //Service - operating System, ...
+  15=>"item_application",     //Application
+  16=>"item_summary",         //Summary
+  17=>"item_deadline" 	      //Deadline
+ // 18=>Deleted
+);
+
+// Help Desk class
+class CHelpDesk extends w2p_Core_BaseObject
+{
+    public $item_id = NULL;
+    public $item_title = NULL;
+    public $item_summary = NULL;
+
+    public $item_calltype = NULL;
+    public $item_source = NULL;
+    public $item_service = NULL;
+    public $item_application = NULL;
+    public $item_priority = NULL;
+    public $item_severity = NULL;
+    public $item_status = NULL;
+    public $item_project_id = NULL;
+    public $item_company_id = NULL;
+
+    public $item_assigned_to = NULL;
+    public $item_notify = 0;
+    public $item_requestor = NULL;
+    public $item_requestor_id = NULL;
+    public $item_requestor_email = NULL;
+    public $item_requestor_phone = NULL;
+    public $item_requestor_type = NULL;
+
+    public $item_created_by = NULL;
+    public $item_created = NULL;
+    public $item_modified = NULL;
+    //public $item_updated = NULL;
+    public $item_deadline =NULL;
+
+    public function __construct()
+    {
+        parent::__construct('helpdesk_items', 'item_id','helpdesk');
+    }
+
+    public function check()
+    {
+        $errorArray = array();
+        $baseErrorMsg = get_class($this) . '::store-check failed - ';
+
+        return $errorArray;
+    }
+
+    public function store()
+    {
+        $stored = false;
+
+        $errorMsgArray = $this->check();
+
+        if (count($errorMsgArray) > 0) {
+            return $errorMsgArray;
+        }
+
+        $this->item_summary = strip_tags($this->item_summary);
+
+        //if type indicates a contact or a user, then look up that phone and email
+        //for those entries
+        switch ($this->item_requestor_type) {
+            case '0'://it's not a user or a contact
+                break;
+            case '1'://it's a system user
+                $q = $this->_getQuery();
+                $q->addTable('users','u');
+                $q->addQuery('u.user_id as id');
+
+                $q->addQuery("CONCAT(c.contact_first_name,' ', c.contact_last_name) as name");
+                $q->addQuery("contact_email as email, contact_phone as phone");
+                $q->addJoin('contacts','c','u.user_contact = c.contact_id');
+                $q->addWhere('u.user_id='.$this->item_requestor_id);
+                break;
+            case '2': //it's only a contact
+                $q = $this->_getQuery();
+                $q->addTable('contacts','c');
+                $q->addQuery("CONCAT(c.contact_first_name,' ', c.contact_last_name) as name");
+                $q->addQuery("contact_email as email, contact_phone as phone");
+                $q->addWhere('contact_id='.$this->item_requestor_id);
+                break;
+            default:
+                break;
+        }
+        // get requestor's information
+        if (isset($q)) {
+            $result = $q->loadHash();
+            $q->clear();
+            $this->item_requestor_email = $result['email'];
+            $this->item_requestor_phone = $result['phone'];
+            $this->item_requestor = $result['name'];
+        }
+
+        /*
+         * TODO: I don't like the duplication on each of these two branches, but I
+         *   don't have a good idea on how to fix it at the moment...
+         *
+         * TODO: Each of these branches should have a permissions check
+         *   included. Review one fo the core core classes - like CLink - for
+         *   the standard structure.
+         */
+        $stored = false;
+
+        $q = $this->_getQuery();
+        $this->item_modified  = $q->dbfnNowWithTZ();
+        if ($this->item_id) {
+            if (($msg = parent::store())) {
+                return $msg;
+            }
+            $stored = true;
+        }
+        if (0 == $this->item_id) {
+            $this->item_created   = $q->dbfnNowWithTZ();
+            if (($msg = parent::store())) {
+                return $msg;
+            }
+            $stored = true;
+        }
+
+        return $stored;
+    }
+
+    public function lookup_contact($contact_id)
+    {
+        $contact = new CContact();
+        $contact->load($contact_id);
+
+        return $contact->contact_first_name.' '.$contact->contact_last_name.'||'.$contact->contact_phone.'||'.$contact->contact_email.'||';
+    }
+
+    public function delete()
+    {
+        // This section will grant every request to delete an HDitem
+        $k = $this->_tbl_key;
+        if ($oid) {
+            $this->$k = intval( $oid );
+        }
+        //load the item first so we can get the item_title for history
+        $this->load($this->item_id);
+        addHistory($this->_tbl, $this->$k, 'delete', $this->item_title, $this->item_project_id);
+        $result = null;
+
+        $q = $this->_getQuery();
+        $q->setDelete($this->_tbl);
+        $q->addWhere("$this->_tbl_key = '".$this->$k."'");
+        if (!$q->exec()) {
+            $result = db_error();
+        }
+        $q->clear();
+        $q->setDelete('helpdesk_item_status');
+        $q->addWhere("status_item_id = '".$this->item_id."'");
+        if (!$q->exec()) {
+            $result .= db_error();
+        }
+        $q->clear();
+        $q->setDelete('helpdesk_item_watchers');
+        $q->addWhere("item_id = '".$this->item_id."'");
+        if (!$q->exec()) {
+            $result .= db_error();
+        }
+        $q->clear();
+        $q->setDelete('task_log');
+        $q->addWhere("task_log_help_desk_id = '".$this->item_id."'");
+        if (!$q->exec()) {
+            $result .= db_error();
+        }
+        $q->clear();
+
+        return $result;
+  }
+
+////////////////////////////////////////////////////////////////////////////////
+
+// MiraKlim - for compatibility with unmodified files.class.php
+  public function notify($type, $log_id, $newhdi=0)
+  {
+     $this->notifymsg($type, 'Notify called');
+  }
+
+  public function notifymsg($type, $log_msg, $email_list=null)
+  {
+    global $w2Pconfig, $HELPDESK_CONFIG;
+    if (!isset($email_list)) {
+      $email_list = array();
+      if (($type!=TASK_LOG) || $HELPDESK_CONFIG['task_watchers_notification'] ) {
+        // Pull up the email address of everyone on the watch list
+        // this list does not include the assignee
+        $q = $this->_getQuery();
+          $q->addTable('helpdesk_item_watchers','hdw');
+          $q->addQuery('contact_email');
+          $q->addJoin('users','u','hdw.user_id = u.user_id');
+          $q->addJoin('contacts','c','u.user_contact = c.contact_id');
+          $q->addWhere("hdw.item_id='".$this->item_id."'");
+
+        $log_user_email = $q->loadHashList();
+        $log_user_email = array_keys($log_user_email);
+        foreach ($log_user_email as $user_email) {
+             if (trim($user_email)) {
+               $email_list[] = $user_email;
+             }
+          }
+          $q->clear();
+      }
+
+      if (($type!=TASK_LOG) || $HELPDESK_CONFIG['task_requestor_notification']) {
+        //add the requestor email to the list of mailing people
+        $email_list[] = $this->item_requestor_email;
+
+        //add the assigned user email to the list of mailing people
+        if (isset($this->item_assigned_to)) {
+          $assigned_user_email = array();
+          $q = $this->_getQuery();
+          $q->addTable('users','u');
+          $q->addQuery('contact_email');
+            $q->addJoin('contacts','c','u.user_contact = c.contact_id');
+          $q->addWhere('u.user_id='.$this->item_assigned_to);
+
+          $log_user_email = $q->loadHashList();
+          $log_user_email = array_keys($log_user_email);
+          foreach ($log_user_email as $user_email) {
+            if (trim($user_email) ) {
+                 $email_list[] = $user_email;
+            }
+            }
+          $q->clear();
+        }
+      }
+    }
+
+        // Use subject and header from config.php
+        $subject = $HELPDESK_CONFIG['email_subject']."---".$this->_AppUI->_('Item')."#{$this->item_id} ";
+        $body .= $HELPDESK_CONFIG{'email_header'} . "\n";
+        $body .= $this->_AppUI->_('Item') . "  : " . $this->item_id . "\n";
+        $body .= $this->_AppUI->_('Subject') . "  : " . $this->item_title."\n";
+        $body .= $this->_AppUI->_('Requestor') . "  : " . $this->item_requestor . "\n";
+        $body .= $this->_AppUI->_('Link') . "  : " . $w2Pconfig['base_url']."/index.php?m=helpdesk&a=view&item_id=" . $this->item_id. "\n";
+
+        switch ($type) {
+            case STATUS_LOG:
+            case NEW_ITEM_LOG:
+                if ($type==NEW_ITEM_LOG) {
+                    $subject .= $this->_AppUI->_('Created');
+                    if (!isset($this->item_status) || ($ist[$this->item_status]=='Unassigned') ) {
+                        $email_list[] = $HELPDESK_CONFIG['notity_email_address'];
+                    }
+                } else {
+                    $subject .= $this->_AppUI->_('Updated');
+                }
+                $body .= $this->_AppUI->_('Call Type') . "  : " . $ict[$this->item_calltype]."\n";
+                $body .= $this->_AppUI->_('Status') . "  : " . $ist[$this->item_status]."\n";
+                $body .= $this->_AppUI->_('Summary') . "  : \n" . $this->item_summary."\n";
+                $body .= $this->_AppUI->_('Updates') . "  : \n" . $log_msg . "\n";
+                break;
+            case TASK_LOG:
+              $subject .= $this->_AppUI->_('Task Log');
+            $body .= "\n" . $this->_AppUI->_('Task Log') . "\n" . $log_msg . "\n";
+                break;
+            case STATUSTASK_LOG:
+              $subject .= $this->_AppUI->_('Task+Status Log');
+            $body .= "\n" . $this->_AppUI->_('Task+Status Log') . "\n" . $log_msg . "\n";
+                break;
+            case NEW_WATCHER_LOG:
+              $subject .= $this->_AppUI->_('Watchers Notification');
+            $body = $this->_AppUI->_('You have been added to the watchers list for Help Desk item') . "\n" . $body . "\n" . $log_msg . "\n";
+                break;
+        }
+    //if there's no one in the list, skip the rest.
+    if (count($email_list)>0) {
+      $email_list=array_unique($email_list);
+
+      foreach ($email_list as $assigned_to_email) {
+        $mail = new w2p_Utilities_Mail();
+        if ($mail->ValidEmail($assigned_to_email) && ($this->_AppUI->user_email!=$assigned_to_email)) {
+              // KZHAO 9-12-2006
+              $to=$assigned_to_email;
+            if ($mail->ValidEmail($this->_AppUI->user_email)) {
+                $email = $this->_AppUI->user_email;
+            } else {
+            $email = $HELPDESK_CONFIG['notity_email_address'];
+            }
+          // Mail it
+            $mail->Subject($subject, $locale_char_set);
+          $mail->From($email);
+          $mail->To($assigned_to_email);
+          $mail->Body($body, isset( $GLOBALS['locale_char_set']) ? $GLOBALS['locale_char_set'] : "");
+          $mail->Send();
+        }
+      }
+    }
+  }
+
+    public function hook_search()
+    {
+        $search['table'] = 'helpdesk_items';
+        $search['table_alias'] = 'h';
+        $search['table_module'] = 'helpdesk';
+        $search['table_key'] = 'h.item_id';
+        $search['table_link'] = 'index.php?m=helpdesk&a=view&item_id=';
+        $search['table_title'] = 'Helpdesk';
+        $search['table_orderby'] = 'item_title';
+        $search['table_orderby'] = 'item_title';
+        $search['search_fields'] = array('item_title', 'item_summary',
+            'item_application', 'item_requestor', 'item_requestor_email',
+            'task_log_name', 'task_log_description');
+        $search['display_fields'] = $search['search_fields'];
+        $search['table_joins'] = array(array('table' => 'task_log',
+            'alias' => 'tl', 'join' => 'h.item_id = tl.task_log_help_desk_id'));
+
+        return $search;
+    }
+
+  public function log_status_changes()
+  {
+    global $ist, $ict, $ics, $ios, $iap, $ipr, $isv, $ist, $field_event_map;
+    if (w2PgetParam( $_POST, "item_id")) {
+       $item_id = (int) w2PgetParam( $_POST, "item_id");
+       $hditem = new CHelpDesk();
+       $hditem->load($item_id);
+
+      $count=0;
+      $status_changes_summary="";
+      foreach ($field_event_map as $key => $value) {
+       if (eval("return  (isset(\$this->$value) && (\$hditem->$value != \$this->$value));")) {
+          $old = $new = "";
+            $count++;
+
+          switch ($value) {
+            // Create the comments here
+            case 'item_assigned_to':
+              $q = $this->_getQuery();
+              $q->addQuery('user_id, concat(contact_first_name,\' \',contact_last_name) as user_name');
+              $q->addTable('users');
+              $q->addJoin('contacts','','user_contact = contact_id');
+              $q->addWhere('user_id in ('.($hditem->$value?$hditem->$value:'0').
+                                          ($this->$value&&$hditem->$value?', ':'').
+                                          ($this->$value?$this->$value:'').')');
+              $ids = $q->loadList();
+
+              foreach ($ids as $row) {
+                if ($row["user_id"]==$this->$value) {
+                  $new = $row["user_name"];
+                } elseif ($row["user_id"]==$hditem->$value) {
+                  $old = $row["user_name"];
+                }
+              }
+              break;
+            case 'item_company_id':
+//                $q = new w2p_Database_Query();
+                $q = $this->_getQuery();
+              $q->addQuery('company_id, company_name');
+              $q->addTable('companies');
+              $q->addWhere('company_id in ('.($hditem->$value?$hditem->$value:'').
+                                          ($this->$value&&$hditem->$value?', ':'').
+                                          ($this->$value?$this->$value:'').')');
+              $ids = $q->loadList();
+
+              foreach ($ids as $row) {
+                if ($row["company_id"]==$this->$value) {
+                  $new = $row["company_name"];
+                } elseif ($row["company_id"]==$hditem->$value) {
+                  $old = $row["company_name"];
+                }
+              }
+
+              break;
+            case 'item_project_id':
+//                $q = new w2p_Database_Query();
+                $q = $this->_getQuery();
+              $q->addQuery('project_id, project_name');
+              $q->addTable('projects');
+              $q->addWhere('project_id in ('.($hditem->$value?$hditem->$value:'').
+                                          ($this->$value&&$hditem->$value?', ':'').
+                                          ($this->$value?$this->$value:'').')');
+              $ids = $q->loadList();
+              foreach ($ids as $row) {
+                if ($row["project_id"]==$this->$value) {
+                  $new = $row["project_name"];
+                } elseif ($row["project_id"]==$hditem->$value) {
+                  $old = $row["project_name"];
+                }
+              }
+              break;
+            case 'item_calltype':
+              $old = $this->_AppUI->_($ict[$hditem->$value]);
+              $new = $this->_AppUI->_($ict[$this->$value]);
+              break;
+            case 'item_source':
+              $old = $this->_AppUI->_($ics[$hditem->$value]);
+              $new = $this->_AppUI->_($ics[$this->$value]);
+              break;
+            case 'item_status':
+              $old = $this->_AppUI->_($ist[$hditem->$value]);
+              $new = $this->_AppUI->_($ist[$this->$value]);
+              break;
+            case 'item_priority':
+              $old = $this->_AppUI->_($ipr[$hditem->$value]);
+              $new = $this->_AppUI->_($ipr[$this->$value]);
+              break;
+            case 'item_severity':
+              $old = $this->_AppUI->_($isv[$hditem->$value]);
+              $new = $this->_AppUI->_($isv[$this->$value]);
+              break;
+            case 'item_service':
+              $old = $this->_AppUI->_($ios[$hditem->$value]);
+              $new = $this->_AppUI->_($ios[$this->$value]);
+              break;
+            case 'item_application':
+              $old = $this->_AppUI->_($iap[$hditem->$value]);
+              $new = $this->_AppUI->_($iap[$this->$value]);
+              break;
+            case 'item_notify':
+              $old = $hditem->$value ? $this->_AppUI->_('On') : $this->_AppUI->_('Off');
+              $new = $this->$value ? $this->_AppUI->_('On') : $this->_AppUI->_('Off');
+              break;
+            case 'item_deadline':
+              $old = $hditem->$value;
+              $new = $this->$value;
+              if (strcmp($new,'N/A')) {
+                unset($new);
+               }
+              break;
+            default:
+              $old = trim($hditem->$value);
+              $new = trim($this->$value);
+              break;
+            }// end of switch
+
+          if (!eval("return \$new == \$old;")) {
+            if ($new=='') {$new = ' ';}
+              $last_status_comment = $this->log_status($key, $old, $new);
+            $status_changes_summary .= $last_status_comment . "\n";
+          }
+          }//end of if
+        }//end of loop
+      if ($this->item_notify && $count) {
+        $this->notifymsg(STATUS_LOG, $status_changes_summary);
+      }
+
+        return $status_changes_summary;
+    }
+  }
+
+    public function log_status($audit_code, $commentfrom="", $commentto="", $notify=0)
+    {
+        global $isa ;
+        if ($commentto) {
+            $sep = ' ';
+            $sepend = ' ';
+            if ($audit_code==16) {
+                $sep = "------ ";
+                $sepend = " \n";
+            }
+            $comment = $sep . $this->_AppUI->_('changed from'). $sepend . " \"" . addslashes($commentfrom) . "\" ";
+            $comment .= $sep . $this->_AppUI->_('to') . $sepend . " \"" . addslashes($commentto) . "\"";
+        } else {
+            $comment=$commentfrom;
+        }
+        $sql = "
+            INSERT INTO helpdesk_item_status
+            (status_item_id,status_code,status_date,status_modified_by,status_comment)
+            VALUES('{$this->item_id}','{$audit_code}',NOW(),'{$this->_AppUI->user_id}','$comment')";
+        db_exec($sql);
+
+        if (db_error()) {
+            return false;
+        }
+        $log_id = mysql_insert_id();
+
+        if (($this->item_notify) && $notify==1) {
+            $this->notifymsg(($audit_code==0) ? NEW_ITEM_LOG : STATUS_LOG , $comment);
+        }
+
+        return $isa[$audit_code] . " " . $comment;
+    }
+}
\ No newline at end of file

helpdesk.functions.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'config.php';
+
+function getAllowedUsers($companyid=0,$activeOnly=0)
+{
+  global $HELPDESK_CONFIG, $AppUI, $m;
+
+    //populate user list with all users from permitted companies
+  $q = new w2p_Database_Query;
+  $q->addQuery('user_id, CONCAT(contact_first_name, \' \',contact_last_name) as fullname');
+  $q->addTable('users');
+  $q->addJoin('contacts','','user_contact = contact_id');
+  $q->addWhere(getCompanyPerms('user_company', PERM_EDIT, $HELPDESK_CONFIG['the_company']) .' OR ' .getCompanyPerms('contact_company', PERM_EDIT, $HELPDESK_CONFIG['the_company'] ));
+
+  $q->addOrder('contact_last_name, contact_first_name');
+  $users =  $q->loadHashList();
+
+    //Filter inactive users
+    if ($activeOnly) {
+        $perms =& $AppUI->acl();
+        $cnt=0;
+        $userids=array_keys($users);
+            foreach ($userids as $row) {
+                if ($perms->isUserPermitted($row) == false) {
+                        // echo "Inactive!!!!".$row."<br>";
+                 unset($users[$row]);
+            }
+            //$cnt++;
+        }
+    }
+
+    return $users;
+}
+//KZHAO  8-8-2006
+
+// eliminate non-user's companies if needed
+function getAllowedCompanies($companyId=0)
+{
+  global $AppUI;
+  $company = new CCompany();
+
+  $allowedCompanies = $company->getAllowedRecords( $AppUI->user_id, 'company_id,company_name', 'company_name' );
+
+  if ($companyId!=0 && $companyId!=$HELPDESK_CONFIG['the_company']) {
+    $compIds=array_keys($allowedCompanies);
+    foreach ($compIds as $row) {
+        if($row!=$companyId)
+            unset($allowedCompanies[$row]);
+      }
+  }
+
+  return $allowedCompanies;
+}
+
+function getAllowedProjects($list = 0, $activeOnly = 0)
+{
+    global $AppUI, $HELPDESK_CONFIG;
+
+    $project = new CProject();
+
+    return $project->getAllowedProjects($AppUI->user_id, $activeOnly);
+}
+// Add a parameter for active projects-- Kang
+function getAllowedProjectsForJavascript($activeonly = 0)
+{
+    global $HELPDESK_CONFIG, $AppUI;
+
+    $allowedProjects = getAllowedProjects();
+    $projects = array();
+
+    foreach ($allowedProjects as $project) {
+        $projects[] = "[{$project['project_company']},{$project['project_id']},'"
+                . addslashes($project['project_name']) . "']";
+
+    }
+
+  return $projects;
+}
+
+//----------------------------------------------
+//Kang--retrieve a list of tasks for helpdesk items
+// Note: may need more access control here
+function getAllowedTasksForJavascript($project_ids,$activeOnly=1)
+{
+    global $HELPDESK_CONFIG, $AppUI;
+    $tasks = array();
+    if (!isset($project_ids) || !is_array($project_ids) || !count($project_ids)) {
+        return;
+    }
+    $q = new w2p_Database_Query;
+    $q->addQuery('task_id, task_name, task_project');
+    $q->addTable('tasks');
+    $q->addWhere('task_project IN (' . implode(',',$project_ids) .') ');
+    if ($activeOnly) {
+        $q->addWhere('task_status=0 AND task_percent_complete!=100.00');
+    }
+    $q->addOrder('task_name');
+    $allowedTask = $q->loadList();
+
+    foreach ($allowedTask as $row) {
+        $tasks[]="[{$row['task_project']},{$row['task_id']},'"
+           . addslashes($row['task_name'])."']";
+    }
+
+    return $tasks;
+}
+
+
+/* Function to build a where clasuse that will restrict the list of Help Desk
+ * items to only those viewable by a user. The viewable items include
+ * 1. Items the user created
+ * 2. Items that are assigned to the user
+ * 3. Items where the user is the requestor
+ * 4. Items of a company you have permissions for
+ */
+function getItemPerms()
+{
+  global $HELPDESK_CONFIG, $AppUI;
+
+  $permarr = array();
+  //pull in permitted companies
+  $allowedCompanies = getAllowedCompanies();
+  $allowedProjects = getAllowedProjects();
+  //if there are none listed, make sure that sql returns nothing
+  if (!$allowedCompanies) {
+    return "0=1";
+  }
+
+  foreach ($allowedCompanies as $k=>$v) {
+    $companyIds[] = $k;
+  }
+  $companyIds = implode(",", $companyIds);
+  $permarr[] = "(item_company_id in ("
+               .$companyIds
+               .")  OR item_created_by="
+               .$AppUI->user_id
+               .") ";
+  //it's assigned to the current user
+  $permarr[] = "item_assigned_to=".$AppUI->user_id;
+  //it's requested by a user and that user is you
+  $permarr[] = " (item_requestor_type=1 AND item_requestor_id=".$AppUI->user_id.') ' ;
+
+  if ($HELPDESK_CONFIG['use_project_perms']) {
+        $projectIds = array_keys($allowedProjects);
+  } else {
+        foreach ($allowedProjects as $p) {
+            $projectIds[] = $p['project_id'];
+        }
+  }
+  if (count($projectIds)) {
+    $projarr[] = " AND item_project_id in (0,".implode(", ", $projectIds).")";
+  } else {
+    $projarr[] = " AND item_project_id in (0)";
+  }
+
+  $sql = '('.implode("\n OR ", $permarr).')'.implode('',$projarr);
+
+  return $sql;
+}
+
+// Function to build a where clause to be appended to any sql that will narrow
+// down the returned data to only permitted company data
+function getCompanyPerms($mod_id_field,$perm_type=NULL,$the_company=NULL)
+{
+    GLOBAL $AppUI, $perms, $m;
+
+    //pull in permitted companies
+    $allowedCompanies = getAllowedCompanies();
+    //if there are none listed, make sure that sql returns nothing
+    if (!$allowedCompanies) {
+        return "0=1";
+    }
+
+    $allowedCompanies = array_keys($allowedCompanies);
+
+    if (is_numeric($the_company)) {
+        $allowedCompanies[] = $the_company;
+    }
+
+    return "($mod_id_field in (".implode(",", $allowedCompanies)."))";
+}
+
+function hditemReadable($hditem)
+{
+  return hditemPerm($hditem, PERM_READ);
+}
+
+function hditemEditable($hditem)
+{
+  return hditemPerm($hditem, PERM_EDIT);
+}
+
+function hditemPerm($hditem, $perm_type)
+{
+  global $HELPDESK_CONFIG, $AppUI, $m;
+
+  $perms = & $AppUI->acl();
+  $created_by = $hditem['item_created_by'];
+  $company_id = isset($hditem['item_company_id'])?$hditem['item_company_id']:'';
+  $assigned_to = isset($hditem['item_assigned_to'])?$hditem['item_assigned_to']:'';
+  $requested_by = isset($hditem['item_requestor_id'])?$hditem['item_requestor_id']:'';
+
+  switch ($perm_type) {
+    case PERM_READ:
+      $company_perm = $perms->checkModuleItem('companies', 'view', $company_id);
+      break;
+    case PERM_EDIT:
+      // If the item is not assigned to a company, figure out if we can edit it
+      if ($company_id == 0) {
+        if ($HELPDESK_CONFIG['no_company_editable']) {
+          $company_perm = 1;
+        } else {
+          $company_perm = 0;
+        }
+      } else {
+      $company_perm = $perms->checkModuleItem('companies', 'view', $company_id);
+      }
+      break;
+    default:
+      die ("Wrong permission type was passed");
+  }
+
+  /* User is allowed if
+    1. He has the company permission
+    2. He is the creator
+    3. He is the assignee
+    4. He is the requestor
+  */
+
+
+  if($company_perm ||
+     ($created_by == $AppUI->user_id) ||
+     ($assigned_to == $AppUI->user_id) ||
+     ($requested_by == $AppUI->user_id)) {
+    return true;
+  } else {
+    return false;
+  }
+}
+
+function hditemCreate()
+{
+  global $m, $AppUI;
+
+  $perms = & $AppUI->acl();
+  if ($perms->checkModule($m, 'add'))
+        return true;
+
+  return false;
+}
+
+function dump($var)
+{
+  print "<pre>";
+  print_r($var);
+  print "</pre>";
+}
+
+// Added by KZHAO: 8-4-2006
+// convert mysql date format into PHP date format
+function get_mysql_to_epoch($sqldate)
+{
+    list( $year, $month, $day, $hour, $minute, $second )= split( '([^0-9])', $sqldate );
+    //echo $year.",".$month.",".$day;
+    return date( 'U', mktime( $hour, $minute, $second, $month, $day, $year) );
+}
+
+// KZHAO: get how long ago
+function get_time_ago($mysqltime)
+{
+        global $AppUI;
+    $wrong=0;
+    $timestamp=get_mysql_to_epoch($mysqltime);
+
+        $elapsed_seconds = time() - $timestamp;
+    // KZHAO  8-10-2006
+    // dealing with time in the future
+    if ($elapsed_seconds<0) {
+        return ("N/A");
+    } elseif ($elapsed_seconds < 60) { // seconds ago
+        if ($elapsed_seconds) {
+            $interval = $elapsed_seconds;
+         } else {
+            $interval = 1;
+        }
+        $output = "sec.";
+    } elseif ($elapsed_seconds < 3600) { // minutes ago
+        $interval = round($elapsed_seconds / 60);
+        $output = "min.";
+    } elseif ($elapsed_seconds < 86400) { // hours ago
+            $interval = round($elapsed_seconds / 3600);
+            $output = "hr.";
+    } elseif ($elapsed_seconds < 604800) { // days ago
+            $interval = round($elapsed_seconds / 86400);
+            $output = "day";
+    } elseif ($elapsed_seconds < 2419200) { // weeks ago
+            $interval = round($elapsed_seconds / 604800);
+            $output = "week";
+    } elseif ($elapsed_seconds < 29030400) { // months ago
+        $interval = round($elapsed_seconds / 2419200);
+        $output = " month";
+    } else { // years ago
+        $interval = round($elapsed_seconds / 29030400);
+            $output = "year";
+    }
+
+    if ($interval > 1) {
+        $output .= "s";
+    }
+        $output = " ".$AppUI->_($output);
+    $output .= " ".$AppUI->_('ago');
+    $output = $interval.$output;
+
+    return($output);
+}
+//KZHAO  8-10-2006
+// handle the deadline
+function get_due_time($mysqltime, $listView=0)
+{
+        global $AppUI;
+    $ago=1;
+    $color="000000";
+    $color_soon="ff0000";// red
+    $color_days="990066";//pink
+    $color_weeks="cc6600";// brown
+    $color_months="339900";//green
+    $color_long="66ff00";//
+    $timestamp=get_mysql_to_epoch($mysqltime);
+
+        $elapsed_seconds = time() - $timestamp;
+    // KZHAO  8-10-2006
+    // dealing with time in the future
+    if ($elapsed_seconds<0) {
+        $elapsed_seconds=$timestamp-time();
+        $ago=0;
+    }
+
+    if ($elapsed_seconds < 60) { // seconds ago
+        $interval = $elapsed_seconds;
+        $output = "sec.";
+        $color=$color_soon;
+    } elseif ($elapsed_seconds < 3600) { // minutes ago
+        $interval = round($elapsed_seconds / 60);
+        $output = "min.";
+        $color=$color_soon;
+    } elseif ($elapsed_seconds < 86400) { // hours ago
+            $interval = round($elapsed_seconds / 3600);
+            $output = "hr.";
+        $color=$color_soon;
+    } elseif ($elapsed_seconds < 604800) { // days ago
+            $interval = round($elapsed_seconds / 86400);
+            $output = "day";
+        if($interval<=3)
+            $color=$color_soon; //red
+        else
+            $color=$color_days;//orange
+    } elseif ($elapsed_seconds < 2419200) { // weeks ago
+            $interval = round($elapsed_seconds / 604800);
+            $output = "week";
+         $color=$color_weeks;
+    } elseif ($elapsed_seconds < 29030400) { // months ago
+        $interval = round($elapsed_seconds / 2419200);
+        $output = " month";
+        $color=$color_months;
+    } else { // years ago
+        $interval = round($elapsed_seconds / 29030400);
+            $output = "year";
+         $color=$color_long;
+    }
+
+    if ($interval > 1) {
+        $output .= "s";
+    }
+
+        $output = " ".$AppUI->_($output);
+    //Only display time for list view
+    if ($listView) {
+        if($ago)
+            $output =$interval." ".$output." ".$AppUI->_('ago');
+        else
+            $output = "<font color=#".$color.">".$interval.$output."</font>";
+
+    } else {
+        if ($ago) {
+                $output .= " ".$AppUI->_('ago');
+                $output = "Deadline is ".$interval.$output;
+        } else {
+            $output = "<font color=#".$color.">Due in <strong>".$interval.$output."</strong></font>";
+        //$output ="Due in "
+        }
+    }
+
+        return($output);
+}
+
+function linkLinks($data)
+{
+    $data = strip_tags($data);
+    $search_email = '/([\w-]+([.][\w_-]+){0,4}[@][\w_-]+([.][\w-]+){1,3})/';
+    $search_http = '/(http(s)?:\/\/[^\s]+)/i';
+    $data = preg_replace($search_email,"<a href=\"mailto:$1\">$1</a>",$data);
+    $data = preg_replace($search_http,"<a href=\"$1\" target=\"_blank\">$1</a>",$data);
+
+    return $data;
+}
+
+// dealing with the helpdesk_item_watchers table in DB and send emails
+// send emails to acknowledge that they are added to the watcher list
+function doWatchers($list, $hditem, $notify_all) {//KZHAO 8-7-2006
+    global $AppUI;
+
+    # Create the watcher list
+    $watcherlist = split(',', $list);
+
+    $q = new w2p_Database_Query;
+    $q->addQuery('user_id');
+    $q->addTable('helpdesk_item_watchers');
+    $q->addWhere('item_id=' . $hditem->item_id);
+    $current_users = $q->loadHashList();
+    $current_users = array_keys($current_users);
+
+    # Delete the existing watchers as the list might have changed
+    $sql = "DELETE FROM helpdesk_item_watchers WHERE item_id=" . $hditem->item_id;
+    db_exec($sql);
+
+    if (!$del) {
+        if ($list) {
+            foreach ($watcherlist as $watcher) {
+                $q = new w2p_Database_Query;
+                $q->addQuery('user_id, c.contact_email');
+                $q->addTable('users');
+                $q->addJoin('contacts','c','user_contact = contact_id');
+                $q->addWhere('user_id=' . $watcher);
+                if ($notify_all) {
+                    $rows = $q->loadlist($sql);
+                    $email_list = array();
+                    foreach ($rows as $row) {
+                        # Send the notification that they've been added to a watch list.
+                        //KZHAO 8-3-2006: only when users choose to send emails
+                        if (!in_array($row['user_id'],$current_users)) {
+                            $email_list[] = $row['contact_email'];
+                        }
+                    }
+                    $hditem->notifymsg(NEW_WATCHER_LOG, '', $email_list);
+                }
+
+                $sql = "INSERT INTO helpdesk_item_watchers VALUES(". $hditem->item_id . "," . $watcher . ",'Y')";
+                db_exec($sql);
+            }
+        }
+    }
+}
+
+/*
+ * opened = 0
+ * closed = 1
+ * mine = 2
+ */
+function vw_idx_handler($type)
+{
+    global $m, $ipr, $ist, $AppUI, $HELPDESK_CONFIG;
+    global $project_id;
+
+    $ipr = w2PgetSysVal( 'HelpDeskPriority' );
+    $ist = w2PgetSysVal( 'HelpDeskStatus' );
+
+    $where = $date_field_name = $date_field_title = "";
+
+    switch ($type) {
+        case 0:// newly created open ticket today
+            $date_field_title = $AppUI->_('Opened On');
+            $date_field_name = "item_created";
+            $where .= "(TO_DAYS(NOW()) - TO_DAYS(his.status_date) = 0) AND item_status = 1 AND (his.status_code = 0)";
+            break;
+        case 1:// Closed today
+            $date_field_title = $AppUI->_('Closed On');
+            $date_field_name = "status_date";
+            $where .= "item_status=2 AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0) AND status_code=11";
+            break;
+        case 2: // Mine open
+            $date_field_title = $AppUI->_('Opened On');
+            $date_field_name = "item_created";
+            $where .= "item_assigned_to={$AppUI->user_id} AND item_status !=2 ";
+            break;
+        case 3: // Any state by project
+            $date_field_title = $AppUI->_('Opened On');
+            $date_field_name = "item_created";
+            $where .= "item_project_id = $project_id";
+            break;
+        default:
+            print "Shouldn't be here (for now)";
+            exit(1);
+    }
+
+    $df = $AppUI->getPref( 'SHDATEFORMAT' );
+    $tf = $AppUI->getPref( 'TIMEFORMAT' );
+    $format = $df." ".$tf;
+
+    /*
+     * Unassigned = 0
+     * Open = 1
+     * Closed = 2
+     * On hold = 3
+     * Delete = 4
+     * Testing = 5
+     */
+
+    $item_perms = getItemPerms();
+    $q = new w2p_Database_Query;
+    $q->addQuery('hi.*, CONCAT(co.contact_first_name,\' \',co.contact_last_name) assigned_fullname');
+    $q->addQuery('contact_email AS assigned_email');
+    $q->addQuery('p.project_id,p.project_name,p.project_color_identifier,his.status_date sd');
+    $q->addTable('helpdesk_items','hi');
+    $q->addJoin('helpdesk_item_status','his','his.status_item_id = hi.item_id');
+    $q->addJoin('users','u','u.user_id = hi.item_assigned_to');
+    $q->addJoin('contacts','co','co.contact_id = u.user_contact');
+    $q->addJoin('projects','p','p.project_id = hi.item_project_id');
+
+    $q->addWhere($where . ' AND ' . $item_perms);
+    $q->addGroup('item_id');
+    $q->addOrder('item_id');
+
+    $items = $q->loadList();
+
+    ?>
+    <table cellspacing="1" cellpadding="2" border="0" width="100%" class="tbl">
+        <tr>
+            <th><?php echo $AppUI->_('Number'); ?></th>
+            <th><?php echo $AppUI->_('Requestor'); ?></th>
+            <th><?php echo $AppUI->_('Title'); ?></th>
+            <th ><?php echo $AppUI->_('Summary'); ?></th>
+            <th nowrap="nowrap"><?php echo $AppUI->_('Assigned To'); ?></th>
+            <th><?php echo $AppUI->_('Status'); ?></th>
+            <th><?php echo $AppUI->_('Priority'); ?></th>
+            <th><?php echo $AppUI->_('Updated'); ?></th>
+            <th><?php echo $AppUI->_('Project'); ?></th>
+            <th nowrap="nowrap"><?php echo $date_field_title?></th>
+        </tr>
+        <?php
+        $tmp=0;
+        foreach ($items as $row) {
+            /* We need to check if the user who requested the item is still in the
+               system. Just because we have a requestor id does not mean we'll be
+               able to retrieve a full name */
+
+            if ($row[$date_field_name]) {
+                $date = new w2p_Utilities_Date( $row[$date_field_name] );
+                $tc = $date->format( $format );
+            } else {
+                $tc = ' ';
+            }
+            if ($row['status_date']) {
+                $datesd = new w2p_Utilities_Date( $row['status_date'] );
+                $sd = $datesd->format( $format );
+            } else {
+                $sd = ' ';
+            }
+
+            ?>
+            <tr>
+                <td nowrap="nowrap"><b><a href="?m=helpdesk&a=view&item_id=<?php echo $row['item_id']?>"><?php echo $row['item_id']?></a></b>
+                    <?php echo w2PshowImage ('ct'.$row['item_calltype'].'.png', 15, 17, '', '', 'helpdesk'); ?></td>
+                <td nowrap=\"nowrap\">
+                    <?php
+                    if ($row['item_requestor_email']) {
+                        print "<a href=\"mailto:".$row['item_requestor_email']."\">".$row['item_requestor']."</a>";
+                    } else {
+                        print $row['item_requestor'];
+                    }
+                    ?>
+                </td>
+                <td width="20%"><a href="?m=helpdesk&a=view&item_id=<?php echo $row['item_id']?>"><?php echo $HELPDESK_CONFIG['new_hd_item_title_prefix'] . ' ' .$row['item_title']?></a></td>
+                <td width="80%"><?php echo substr($row['item_summary'],0,max(strpos($row['item_summary']."\n","\n"),80)) . '</td>'; ?></td>
+                <td align="center" nowrap="nowrap">
+                    <?php
+                    if ($row['item_assigned_to']) {
+                        $user = new CUser();
+                        $user->load($row['item_assigned_to']);
+                        $contact = new CContact();
+                        $contact->contact_id = $user->user_contact;
+                        $contactMethods = $contact->getContactMethods(array('email_primary'));
+                        $assigned_email = $contactMethods['email_primary'];
+                        print "<a href='mailto:{$assigned_email}'>{$row['assigned_fullname']}</a>";
+                    } else {
+                        print $row['assigned_fullname'] ? $row['assigned_fullname'] : "-";
+                    }
+                    ?>
+                </td>
+                <td align="center" nowrap><?php echo $AppUI->_($ist[@$row['item_status']]); ?></td>
+                <td align="center" nowrap><?php echo $AppUI->_($ipr[@$row['item_priority']]); ?></td>
+                <td align="center" nowrap><?php echo @$sd?></td>
+                <td align="center" style="background-color: #<?php echo $row['project_color_identifier']?>;" nowrap>
+                    <?php if ($row['project_id']) { ?>
+                        <a href="./index.php?m=projects&a=view&project_id=<?php echo $row['project_id']?>" style="color: <?php echo  bestColor( $row['project_color_identifier'] ) ?>;"><?php echo $row['project_name']?></a>
+                    <?php } else { ?>
+                        -
+                    <?php } ?>
+                </td>
+                <td nowrap="nowrap"><?php print ($tc); ?></td>
+            </tr>
+        <?php } ?>
+    </table>
+<?php
+}
+
+// Returns a header link used to sort results
+// TODO Probably need a better up/down arrow
+function sort_header($field, $name)
+{
+    global $orderby, $orderdesc;
+
+    $arrow = "";
+
+    $link = "<a class=\"hdr\" href=\"?m=helpdesk&a=list&orderby=$field&orderdesc=";
+
+    if ($orderby == $field) {
+        $link .= $orderdesc ? "0" : "1";
+        $arrow .= $orderdesc ? " &uarr;" : " &darr;";
+    } else {
+        $link .= "0";
+    }
+
+    $link .= "\">$name</a>$arrow";
+
+    return $link;
+}
\ No newline at end of file

helpdesk_tab.view.files.php

+<?php /* TASKS $Id: helpdesk_tab.view.files.php 5771 2008-07-15 14:41:58Z merlinyoda $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly.');
+}
+
+GLOBAL $AppUI, $project_id, $task_id, $helpdesk_id, $deny, $canRead, $canEdit, $w2Pconfig, $cfObj, $m, $obj;
+
+global $allowed_folders_ary, $denied_folders_ary, $limited;
+
+$cfObj = new CFileFolder();
+$allowed_folders_ary = $cfObj->getAllowedRecords($AppUI->user_id);
+$denied_folders_ary = $cfObj->getDeniedRecords($AppUI->user_id);
+
+$limited = ((count( $allowed_folders_ary ) < $cfObj->countFolders()) ? true : false);
+
+if (!$limited) {
+    $canEdit = true;
+} elseif ($limited && array_key_exists($folder, $allowed_folders_ary)) {
+    $canEdit = true;
+} else {
+    $canEdit = false;
+}
+
+$showProject = false;
+
+if (getPermission('files', 'edit')) {
+    echo ('<a href="./index.php?m=files&a=addedit&project_id=' . $project_id . '&file_helpdesk_item=' . $helpdesk_id
+          . '&file_task=' . $task_id . '">' . $AppUI->_('Attach a file') . '</a>');
+    echo w2PshowImage('stock_attach-16.png', 16, 16, '', '', $m);
+}
+
+$canAccess_folders = getPermission('file_folders', 'access');
+if ($canAccess_folders) {
+    $folder = w2PgetParam($_GET, 'folder', 0);
+    require( W2P_BASE_DIR . '/modules/files/folders_table.php' );
+} elseif (getPermission('files', 'view')) {
+    require( W2P_BASE_DIR . '/modules/files/index_table.php' );
+}

images/index.html

+<html><body bgcolor="#FFFFFF"></body></html>
\ No newline at end of file

index.html

+<html><body bgcolor="#FFFFFF"></body></html>
\ No newline at end of file

index.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// check permissions for this module
+$canReadModule = canView( $m );
+if (!$canReadModule) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+if (isset( $_GET['tab'] )) {
+    $AppUI->setState( 'HelpDeskIdxTab', $_GET['tab'] );
+}
+$tab = $AppUI->getState( 'HelpDeskIdxTab' ) !== NULL ? $AppUI->getState( 'HelpDeskIdxTab' ) : 0;
+
+// Setup the title block
+$titleBlock = new w2p_Theme_TitleBlock( 'Help Desk', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX' );
+
+if (hditemCreate()) {
+  $titleBlock->addCell(
+    '<input type="submit" class="button" value="'.$AppUI->_('new item').'" />', '',
+    '<form action="?m=helpdesk&a=addedit" method="post">', '</form>'
+  );
+}
+
+$titleBlock->addCrumb( "?m=helpdesk", 'home' );
+$titleBlock->addCrumb( "?m=helpdesk&a=list", 'list' );
+$titleBlock->addCrumb( "?m=helpdesk&a=reports", 'reports' );
+
+$titleBlock->show();
+
+$item_perms = getItemPerms();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(item_id)');
+$q->addTable('helpdesk_items');
+$q->addWhere($item_perms);
+$numtotal = $q->loadResult ();
+
+/*
+ * Unassigned = 0
+ * Open = 1
+ * Closed = 2
+ * On hold = 3
+ * ....
+ */
+
+$item_perms = getItemPerms();
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_assigned_to=' . $AppUI->user_id . ' AND (item_status != 2)');
+$nummine = $q->loadResult ();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addJoin('helpdesk_item_status','his','helpdesk_items.item_id = his.status_item_id');
+$q->addWhere('item_status = 1 AND status_code = 0 ');
+$q->addWhere($item_perms . ' AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)');
+$numopened = $q->loadResult ();
+
+$q = new w2p_Database_Query;
+$q->addQuery('COUNT(DISTINCT(item_id))');
+$q->addTable('helpdesk_items');
+$q->addJoin('helpdesk_item_status','his','helpdesk_items.item_id = his.status_item_id');
+$q->addWhere('item_status = 2 AND status_code = 11 ');
+$q->addWhere($item_perms . ' AND (TO_DAYS(NOW()) - TO_DAYS(status_date) = 0)');
+$numclosed = $q->loadResult();
+
+?>
+<table cellspacing="0" cellpadding="2" border="0" width="100%">
+<tr>
+    <td width="80%" valign="top">
+  <?php
+  // Tabbed information boxes
+  $tabBox = new CTabBox( '?m=helpdesk', W2P_BASE_DIR . '/modules/helpdesk/', $tab );
+  $tabBox->add( 'vw_idx_stats', $AppUI->_('Help Desk Items')." ($numtotal)" );
+  $tabBox->add( 'vw_idx_my', $AppUI->_('My Open')." ($nummine)" );
+  $tabBox->add( 'vw_idx_new', $AppUI->_('Opened Today')." ($numopened)" );
+  $tabBox->add( 'vw_idx_closed', $AppUI->_('Closed Today')." ($numclosed)" );
+  $tabBox->add( 'vw_idx_watched', "Watched Tickets" );
+  $tabBox->show();
+  ?>
+    </td>
+</tr>
+</table>

list.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+  die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+$allowedCompanies = getAllowedCompanies();
+$allowedProjects = getAllowedProjects();
+$ipr = w2PgetSysVal( 'HelpDeskPriority' );
+$ist = w2PgetSysVal( 'HelpDeskStatus' );
+
+$df = $AppUI->getPref( 'SHDATEFORMAT' );
+$tf = $AppUI->getPref( 'TIMEFORMAT' );
+$format = $df." ".$tf;
+
+// check sort order
+if (isset( $_GET['orderby'] )) {
+  $AppUI->setState( 'HelpDeskIdxOrderBy', $_GET['orderby'] );
+}
+$orderby = $AppUI->getState( 'HelpDeskIdxOrderBy' ) ? $AppUI->getState( 'HelpDeskIdxOrderBy' ) : 'item_id';
+
+// check sort order way (asc/desc)
+if (isset($_GET['orderdesc'])) {
+  $AppUI->setState('HelpDeskIdxOrderDesc', $_GET['orderdesc']);
+}
+
+$orderdesc = $AppUI->getState('HelpDeskIdxOrderDesc') ? $AppUI->getState('HelpDeskIdxOrderDesc') : 0;
+
+if (isset($_GET['page'])) {
+  $AppUI->setState('HelpDeskListPage', $_GET['page']);
+} else {
+  // If page isn't mentioned, we need to reset
+  $AppUI->setState('HelpDeskListPage', 0);
+}
+
+$page = $AppUI->getState('HelpDeskListPage') ? $AppUI->getState('HelpDeskListPage') : 0;
+
+$tarr = array();
+$selectors = array();
+
+// check for search text
+if ($HELPDESK_CONFIG['search_criteria_search']) {
+  if (isset($_GET['search'])) {
+    // Set the search text as system state--Kang
+    $AppUI->setState( 'HelpDeskSearch', $_GET['search'] );
+  }
+
+  $search =$AppUI->getState( 'HelpDeskSearch' ) !== null ? $AppUI->getState( 'HelpDeskSearch' ) : '';
+  //echo "<br>".$search."<br>";
+  if (strlen(trim($search))>0) {
+    $tarr[] = "(lower(hi.item_title) LIKE lower('%$search%')
+                OR lower(hi.item_summary) LIKE lower('%$search%'))";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"search\">"
+               . $AppUI->_('Search')
+               . ":</label></td><td nowrap=\"nowrap\">"
+               . "<input type=\"text\" name=\"search\" id=\"search\" class=\"text\" value=\"".$search."\" size=\"12\">"
+               . " <input type=\"submit\" value=\""
+               . $AppUI->_('Search')
+               . "\" class=\"button\" /></td>";
+  }
+}
+
+// check for calltype filter
+if ($HELPDESK_CONFIG['search_criteria_call_type']) {
+  if (isset( $_GET['item_calltype'] )) {
+    $AppUI->setState( 'HelpDeskCallType', $_GET['item_calltype'] );
+  }
+
+  $calltype = $AppUI->getState( 'HelpDeskCallType' ) !== null ? $AppUI->getState( 'HelpDeskCallType' ) : -1;
+
+  if ($calltype >= 0) {
+    $tarr[] = "hi.item_calltype=$calltype";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\" nowrap><label for=\"call_type\">"
+               . $AppUI->_('Call Type')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>'All' ), $ict ),
+                              'item_calltype',
+                              'size="1" id="call_type" class="text" onchange="changeList()"',
+                              $calltype, true )
+               . "</td>";
+  }
+}
+
+// check for status filter
+if ($HELPDESK_CONFIG['search_criteria_status']) {
+  if (isset( $_GET['item_status'] )) {
+    $AppUI->setState( 'HelpDeskStatus', $_GET['item_status'] );
+  }
+
+  $status = $AppUI->getState( 'HelpDeskStatus' ) !== null ? $AppUI->getState( 'HelpDeskStatus' ) : -1;
+
+  if ($status >= 0) {
+    $tarr[] = "hi.item_status=$status";
+  } elseif ($status == -2) {
+    $tarr[] = "hi.item_status<>2";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"status\">"
+               . $AppUI->_('Status')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>'All', '-2'=>'All (not closed)'), $ist ),
+                              'item_status',
+                              'size="1" id="status" class="text" onchange="changeList()"',
+                              $status, true )
+               . "</td>";
+  }
+}
+
+// check for priority filter
+if ($HELPDESK_CONFIG['search_criteria_priority']) {
+  if (isset( $_GET['item_priority'] )) {
+    $AppUI->setState( 'HelpDeskPriority', $_GET['item_priority'] );
+  }
+
+  $priority = $AppUI->getState( 'HelpDeskPriority' ) !== null ? $AppUI->getState( 'HelpDeskPriority' ) : -1;
+
+  if ($priority >= 0) {
+    $tarr[] = "hi.item_priority=$priority";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"priority\">"
+               . $AppUI->_('Priority')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>'All' ), $ipr ),
+                              'item_priority',
+                              'size="1" id="priority" class="text" onchange="changeList()"',
+                              $priority, true )
+               . "</td>";
+  }
+}
+
+// check for severity filter
+if ($HELPDESK_CONFIG['search_criteria_severity']) {
+  if (isset( $_GET['item_severity'] )) {
+    $AppUI->setState( 'HelpDeskSeverity', $_GET['item_severity'] );
+  }
+
+  $item_severity = $AppUI->getState( 'HelpDeskSeverity' ) !== null ? $AppUI->getState( 'HelpDeskSeverity' ) : -1;
+
+  if ($item_severity >= 0) {
+    $tarr[] = "hi.item_severity=$item_severity";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"severity\">"
+               . $AppUI->_('Severity')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>'All' ), $isv ),
+                              'item_severity',
+                              'size="1" id="severity" class="text" onchange="changeList()"',
+                               $item_severity, true )
+               . "</td>";
+  }
+}
+
+// check for source filter
+if ($HELPDESK_CONFIG['search_criteria_call_source']) {
+  if (isset( $_GET['item_source'] )) {
+    $AppUI->setState( 'HelpDeskSource', $_GET['item_source'] );
+  }
+
+  $item_source = $AppUI->getState( 'HelpDeskSource' ) !== null ? $AppUI->getState( 'HelpDeskSource' ) : -1;
+
+  if ($item_source >= 0) {
+    $tarr[] = "hi.item_source=$item_source";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\" nowrap><label for=\"call_source\">"
+               . $AppUI->_('Call Source')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $ics ),
+                              'item_source',
+                              'size="1" id="call_source" class="text" onchange="changeList()"',
+                              $item_source, true)
+               . "</td>";
+  }
+}
+
+// check for os filter
+if ($HELPDESK_CONFIG['search_criteria_service']) {
+  if (isset( $_GET['item_service'] )) {
+    $AppUI->setState( 'HelpDeskService', $_GET['item_service'] );
+  }
+
+  $item_service = $AppUI->getState( 'HelpDeskService' ) !== null ? $AppUI->getState( 'HelpDeskService' ) : -1;
+
+  if (isset($item_service)  && strlen($item_service)>0 && $item_service!='-1') {
+    $tarr[] = "hi.item_service='$item_service'";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"service\">"
+               . $AppUI->_('Service')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $ios ),
+                              'item_service',
+                              'size="1" id="service" class="text" onchange="changeList()"',
+                              $item_service, true )
+               . "</td>";
+  }
+}
+
+// check for application filter
+if ($HELPDESK_CONFIG['search_criteria_application']) {
+  if (isset( $_GET['item_application'] )) {
+    $AppUI->setState( 'HelpDeskApplication', $_GET['item_application'] );
+  }
+
+  $item_application = $AppUI->getState( 'HelpDeskApplication' ) !== null ? $AppUI->getState( 'HelpDeskApplication' ) : -1;
+
+  if (isset($item_application)  && strlen($item_application)>0 && $item_application!='-1') {
+    $tarr[] = "hi.item_application='$item_application'";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"application\">"
+               . $AppUI->_('Application')
+               . "</label>:</td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $iap ),
+                              'item_application',
+                              'size="1" id="application" class="text" onchange="changeList()"',
+                              $item_application, true)
+               . "</td>";
+  }
+}
+// check for company filter
+if ($HELPDESK_CONFIG['search_criteria_company']) {
+  if (isset( $_GET['company'] )) {
+    $AppUI->setState( 'HelpDeskCompany', $_GET['company'] );
+  }
+
+  if (empty($_REQUEST['company_id'])) {
+    $company = $AppUI->getState( 'HelpDeskCompany' ) !== null ? $AppUI->getState( 'HelpDeskCompany' ) : -1;
+  } else {
+    $company = $_REQUEST['company_id'];
+  }
+
+  if ($company >= 0) {
+    $tarr[] = "hi.item_company_id=$company";
+  }
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"company\">"
+               . $AppUI->_('Company')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $allowedCompanies ),
+                              'company',
+                              'size="1" id="company" class="text" onchange="changeList()"',
+                              $company )
+               . "</td>";
+  }
+}
+
+// check for project filter
+if ($HELPDESK_CONFIG['search_criteria_project']) {
+  if (isset( $_GET['project'] )) {
+    $AppUI->setState( 'HelpDeskProject', $_GET['project'] );
+  }
+
+  if (empty($_REQUEST['project_id'])) {
+    $project_id = $AppUI->getState( 'HelpDeskProject' ) !== null ? $AppUI->getState( 'HelpDeskProject' ) : -1;
+  } else {
+    $project_id = $_REQUEST['project_id'];
+  }
+
+  if ($project_id >= 0) {
+    $tarr[] = "hi.item_project_id=$project_id";
+  }
+
+  // retrieve project list
+  $project = new CProject();
+  $projects = $project->getAllowedProjects($AppUI->user_id);
+  $arrayProjects = array();
+  foreach ($projects as $prj_id => $prj_name) {
+    $arrayProjects[$prj_id] = $prj_name['project_name'];
+  }
+  if (!$_REQUEST['project_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"project\">"
+               . $AppUI->_('Project')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>'('.$AppUI->_('All').')', '0'=>'('.$AppUI->_('Without Project').')' ), $arrayProjects ),
+                              'project',
+                              'size="1" id="project" class="text" onchange="changeList()"',
+                              $project_id )
+               . "</td>";
+  }
+}
+
+
+// check for assigned_to filter
+if ($HELPDESK_CONFIG['search_criteria_assigned_to']) {
+  if (isset( $_GET['assigned_to'] )) {
+    $AppUI->setState( 'HelpDeskAssignedTo', $_GET['assigned_to'] );
+  }
+
+  $assigned_to = $AppUI->getState( 'HelpDeskAssignedTo' ) !== null ? $AppUI->getState( 'HelpDeskAssignedTo' ) : -1;
+
+  if ($assigned_to >= 0) {
+    $tarr[] = "hi.item_assigned_to=$assigned_to";
+  }
+
+  // retrieve assigned to user list
+  $q = new w2p_Database_Query;
+  $q->addQuery('user_id, CONCAT(contact_first_name, \' \', contact_last_name)');
+  $q->addTable('users');
+  $q->addJoin('contacts','','contact_id = user_contact','INNER');
+  $q->addJoin('helpdesk_items','','item_assigned_to = user_id','INNER');
+  $q->addWhere(getCompanyPerms('contact_company', NULL, PERM_READ, $HELPDESK_CONFIG['the_company']));
+  $q->addOrder('contact_first_name');
+  $assigned_to_list = $q->loadHashList();
+
+  if (!$_REQUEST['project_id']) {
+    $selectors[] = "<td align=\"right\" nowrap><label for=\"assigned_to\">"
+               . $AppUI->_('Assigned To')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $assigned_to_list ),
+                              'assigned_to',
+                              'size="1" id="assigned_to" class="text" onchange="changeList()"',
+                              $assigned_to )
+               . "</td>";
+  }
+}
+
+// check for requestor filter
+if ($HELPDESK_CONFIG['search_criteria_requestor']) {
+  if (isset( $_GET['requestor'] )) {
+    $AppUI->setState( 'HelpDeskRequestor', $_GET['requestor'] );
+  }
+
+  $requestor = $AppUI->getState( 'HelpDeskRequestor' ) !== null ? $AppUI->getState( 'HelpDeskRequestor' ) : -1;
+
+  if (isset($requestor)  && strlen($requestor)>0 && $requestor!='-1') {
+    $tarr[] = "hi.item_requestor='$requestor'";
+  }
+
+  // retrieve requestor list
+  $q = new w2p_Database_Query;
+  $q->addQuery('distinct(item_requestor) as requestor, item_requestor');
+  $q->addTable('helpdesk_items');
+  $q->addWhere(getCompanyPerms('item_company_id', NULL, PERM_READ));
+  $q->addOrder('item_requestor');
+  $requestor_list = $q->loadHashList();
+
+  if (!$_REQUEST['project_id']) {
+    $selectors[] = "<td align=\"right\"><label for=\"requestor\">"
+               . $AppUI->_('Requestor')
+               . ":</label></td><td>"
+               . arraySelect( arrayMerge( array( '-1'=>$AppUI->_('All') ), $requestor_list ),
+                              'requestor',
+                              'size="1" id="requestor" class="text" onchange="changeList()"',
+                              $requestor )
+               . "</td>";
+  }
+}
+
+$where = getItemPerms();
+
+if (count( $tarr )) {
+  $where .= ' AND ('.implode("\n AND ", $tarr).') ';
+}
+
+$q = new w2p_Database_Query;
+$q->addQuery('hi.*,CONCAT(co.contact_first_name,\' \',co.contact_last_name) assigned_fullname,
+             p.project_id,p.project_name,p.project_color_identifier');
+$q->addTable('helpdesk_items','hi');
+$q->addJoin('users','u2','u2.user_id = hi.item_assigned_to');
+$q->addJoin('contacts','co','u2.user_contact = co.contact_id');
+$q->addJoin('projects','p','p.project_id = hi.item_project_id');
+$q->addWhere($where);
+// Do custom order by if needed, default at the end
+if ($orderby == 'project_name') {
+  $order = 'p.project_name';
+} elseif ($orderby == 'item_assigned_to') {
+  $order = 'assigned_fullname';
+} elseif ($orderby == 'item_updated') {
+  $order = 'hi.item_updated';
+} else {
+  $order = 'hi.' . $orderby;
+}
+if ($orderdesc) {
+  $order .= ' DESC';
+}
+// Pagination
+$items_per_page = $HELPDESK_CONFIG['items_per_page'];
+// Figure out number of total results, but do not retrieve
+$total_results = db_num_rows($q->exec());
+
+// Figure out the offset
+$offset = $page * $items_per_page;
+$q->addOrder($order);
+$q->setLimit($items_per_page,$offset);
+// Get the actual, paginated results
+$rows = $q->loadList();
+
+// Setup the title block
+if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+#$titleBlock = new CTitleBlock( 'Help Desk', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX' );
+$titleBlock = new w2p_Theme_TitleBlock( 'Help Desk', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX' );
+
+if (hditemCreate()) {
+  $titleBlock->addCell(
+    '<input type="submit" class="button" value="'.$AppUI->_('new item').'" />', '',
+    '<form action="?m=helpdesk&a=addedit" method="post">', '</form>'
+  );
+}
+
+$titleBlock->addCrumb( "?m=helpdesk", "home" );
+$titleBlock->addCrumb( "?m=helpdesk&a=list", "list" );
+$titleBlock->addCrumb( "?m=helpdesk&a=reports", "reports" );
+$titleBlock->show();
+}
+?>
+
+<script language="javascript">
+function changeList()
+{
+  document.filterFrm.submit();
+}
+</script>
+<?php
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+?>
+<table border="0" cellpadding="2" cellspacing="1" class="std" width="100%">
+  <form name="filterFrm" action="?index.php" method="get">
+  <input type="hidden" name="m" value="<?php echo $m?>" />
+  <input type="hidden" name="a" value="<?php echo $a?>" />
+  <tr>
+  <?php
+    $count = 1;
+    foreach ($selectors as $selector) {
+      print $selector;
+      if ($count%3==0) {
+        print "</tr>\n<tr>";
+      }
+      $count++;
+    }
+  implode("</tr>\n<tr>",$selectors)
+  ?>
+  </tr>
+  </form>
+</table>
+<?php
+  }
+?>
+<table width="100%" border="0" cellpadding="2" cellspacing="1" class="tbl">
+<tr>
+  <th align="right" nowrap="nowrap">&nbsp;</th>
+  <th nowrap="nowrap"><?php echo sort_header("item_id", $AppUI->_('Number')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_created", $AppUI->_('Opened On')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_requestor", $AppUI->_('Requestor')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_title", $AppUI->_('Title')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_summary", $AppUI->_('Summary')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_assigned_to", $AppUI->_('Assigned To')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_status", $AppUI->_('Status')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_priority", $AppUI->_('Priority')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_updated", $AppUI->_('Updated')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("item_deadline", $AppUI->_('Deadline')); ?></th>
+  <th nowrap="nowrap"><?php echo sort_header("project_name", $AppUI->_('Project')); ?></th>
+</tr>
+<?php
+$s = '';
+
+foreach ($rows as $row) {
+  $canEdit = hditemEditable($row);
+
+  /* We need to check if the user who requested the item is still in the
+     system. Just because we have a requestor id does not mean we'll be
+     able to retrieve a full name */
+
+  $s .= $CR . '<form method="post">';
+  $s .= $CR . '<tr>';
+  $s .= $CR . '<td align="right" nowrap>';
+
+  if ($canEdit) {
+    $s .= $CR . '<a href="?m=helpdesk&a=addedit&item_id='
+              . $row['item_id']
+              . '">'
+              . w2PshowImage('pencil.gif', 12, 12, 'edit')
+              . '</a>&nbsp;';
+  }
+
+  $s .= $CR . '</td>';
+  $s .= $CR . '<td nowrap="nowrap"><a href="./index.php?m=helpdesk&a=view&item_id='
+            . $row['item_id']
+            . '">'
+            . '<strong>'
+            . $row['item_id']
+            . '</strong></a> '
+            . w2PshowImage ('ct'.$row['item_calltype'].'.png', 15, 17, '','', $m )
+            . '</td>';
+
+
+  // KZHAO: Display the creation date
+  $date = new w2p_Utilities_Date( $row['item_created'] );
+  //Check whether the creation date is available
+  if ($row['item_created']==NULL) {
+    $s .= $CR . "<td nowrap><a title='Unknown'>N/A</a></td>";
+  } else {
+    $s .= $CR . "<td nowrap><a title='".$date->format( $format )."'>".get_time_ago($row['item_created'])."</a></td>";
+  }
+
+  $s .= $CR . "<td nowrap align=\"center\">";
+  if ($row['item_requestor_email']) {
+    $s .= $CR . "<a href=\"mailto:".$row['item_requestor_email']."\">"
+              . $row['item_requestor']
+              . "</a>";
+  } else {
+    $s .= $CR . $row['item_requestor'];
+  }
+  $s .= $CR . "</td>";
+
+  $s .= $CR . '<td width="20%"><a href="?m=helpdesk&a=view&item_id=' . $row['item_id'] . '">'
+            . $HELPDESK_CONFIG['new_hd_item_title_prefix'] . ' ' . $row['item_title']
+            . '</a></td>';
+
+  $s .= $CR . '<td width="80%">'
+            . substr($row['item_summary'],0,max(strpos($row['item_summary']."\n","\n"),70))
+            . ' </td>';
+
+    $s .= $CR . "<td nowrap align=\"center\">";
+  if ($row['item_assigned_to']) {
+        $user = new CUser();
+        $user->load($row['item_assigned_to']);
+        $contact = new CContact();
+        $contact->contact_id = $user->user_contact;
+        $contactMethods = $contact->getContactMethods(array('email_primary'));
+        $assigned_email = $contactMethods['email_primary'];
+        $s .= $CR . "<a href=\"mailto:".$assigned_email."\">"
+              . $row['assigned_fullname']
+              . "</a>";
+  } else {
+    $s .= $CR . $row['assigned_fullname'];
+  }
+  $s .= $CR . "</td>";
+  $s .= $CR . '<td align="center" nowrap>' . $AppUI->_($ist[@$row['item_status']]) . '</td>';
+  $s .= $CR . '<td align="center" nowrap>' . $AppUI->_($ipr[@$row['item_priority']]) . '</td>';
+
+  // Display the date of updating
+  $dateu = new w2p_Utilities_Date( $row['item_updated'] );
+  //Check which date is available
+  if ($row['item_updated']!=NULL) {
+    $s .= $CR . "<td align='center' nowrap><a title='".@$dateu->format($format)."'>".get_time_ago($row['item_updated'])."</a></td>";
+  } elseif ($row['item_modified']!=NULL) {
+    $dateu = new w2p_Utilities_Date( $row['item_modified'] );
+    $s .= $CR . "<td align='center' nowrap><a title='".@$dateu->format($format)."'>".get_time_ago($row['item_modified'])."</a></td>";
+  } else {
+    $s .= $CR . "<td align='center' nowrap><a title='Unknown'>N/A</a></td>";
+  }
+
+  // KZHAO  8-10-2006
+  // Display deadline
+  if ($ist[@$row['item_status']]=='Close') {
+
+  } elseif ($row['item_deadline']!=NULL) {
+    $dl=new w2p_Utilities_Date ($row['item_deadline']);
+    $s .= $CR . "<td align='center' nowrap><a title='".@$dl->format($format)."'>".get_due_time($row['item_deadline'],1)."</a></td>";
+  } else {
+    $s .= $CR . "<td align='center' nowrap><a title='Unknown'>N/A</a></td>";
+  }
+
+
+  if ($row['project_id']) {
+    $s .= $CR . '<td align="center" style="background-color: #'
+        . $row['project_color_identifier']
+        . ';" nowrap><a href="./index.php?m=projects&a=view&project_id='
+        . $row['project_id'].'" style="color: '
+        . bestColor( @$row['project_color_identifier'] )
+        . ';">'
+        . $row['project_name']
+        .'</a></td>';
+  } else {
+    $s .= $CR . '<td align="center">-</td>';
+  }
+  $s .= $CR . '</tr></form>';
+}
+
+print "$s\n";
+
+// Pagination
+$pages = 0;
+if ($total_results > $items_per_page) {
+  $pages_per_side = $HELPDESK_CONFIG['pages_per_side'];
+  $pages = ceil($total_results / $items_per_page) - 1;
+
+  if ($page < $pages_per_side) {
+    $start = 0;
+  } else {
+    $start = $page - $pages_per_side;
+  }
+
+  if ($page > ($pages - $pages_per_side)) {
+    $end = $pages;
+  } else {
+    $end = $page + $pages_per_side;
+  }
+
+  print "<tr><td colspan=\"12\" align=\"center\">";
+
+  $link = "?m=helpdesk&a=list&page=";
+
+  if ($page > 0) {
+    print "<a href=\"{$link}0\">&larr; "
+        . $AppUI->_('First')
+        . "</a>&nbsp;&nbsp;";
+
+    print "<a href=\"$link"
+        . ($page - 1)
+        . "\">&larr; "
+        . $AppUI->_('Previous')
+        . "</a>&nbsp;&nbsp;";
+  }
+
+  for ($i = $start; $i <= $end; $i++) {
+    if ($i == $page) {
+      print " <b>".($i + 1)."</b> ";
+    } else {
+      print " <a href=\"$link$i\">"
+          . ($i + 1)
+          . "</a> ";
+    }
+  }
+
+    if ($page < $pages) {
+        print "&nbsp;&nbsp;<a href=\"$link"
+            . ($page + 1)
+            . "\">"
+            . $AppUI->_('Next')
+            . "&rarr;</a>";
+
+        print "&nbsp;&nbsp;<a href=\"$link$pages\">"
+            . $AppUI->_('Last')
+            . " &rarr;</a>";
+    }
+
+    print "</td></tr>";
+}
+
+echo '<tr><td colspan="12" align="center">';
+echo $total_results.' ';
+echo ($total_results == 1) ? $AppUI->_('Item') : $AppUI->_('Items');
+echo ' '.$AppUI->_('found');
+echo '</td></tr>';
+
+?>
+</table>
+<?php
+  print "<center><small>";
+
+  if ($pages > 0) {
+    print ", "
+        . ($pages + 1)
+        . " "
+        . $AppUI->_('Pages');
+  }
+
+  print "</small></center>";
+
+// Returns a header link used to sort results
+// TODO Probably need a better up/down arrow
+function sort_header($field, $name)
+{
+  global $orderby, $orderdesc;
+
+  $arrow = "";
+
+  if (!$_REQUEST['project_id'] && !$_REQUEST['company_id']) {
+    $link = "<a class=\"hdr\" href=\"?m=helpdesk&a=list&orderby=$field&orderdesc=";
+  } else {
+    if (!$_REQUEST['project_id']) {
+      $link = "<a class=\"hdr\" href=\"?m=companies&a=view&company_id={$_REQUEST['company_id']}&orderby=$field&orderdesc=";
+    } else {
+      $link = "<a class=\"hdr\" href=\"?m=projects&a=view&project_id={$_REQUEST['project_id']}&orderby=$field&orderdesc=";
+    }
+  }
+
+  if ($orderby == $field) {
+    $link .= $orderdesc ? "0" : "1";
+    $arrow .= $orderdesc ? " &uarr;" : " &darr;";
+  } else {
+    $link .= "0";
+  }
+
+  $link .= "\">$name</a>$arrow";
+
+  return $link;
+}

locales/en/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'new log',
+'Add Log',
+'Adding Help Desk Item',
+'Ago',
+'All (not closed)',
+'All Companies and All Projects',
+'All Helpdesk task log entries',
+'All users',
+'Amount',
+'Application',
+'Assigned To',
+'Attach a file',
+'Bug',
+'Call Source',
+'Call Type',
+'Closed',
+'Closed On',
+'Closed Today',
+'Comments',
+'Company',
+'Complaint',
+'Configure Help Desk Module',
+'Cost',
+'Cost Code',
+'Created',
+'Created by',
+'Critical',
+'Date Created',
+'Deadline',
+'Default Actions',
+'Delete this item',
+'Deleted',
+'E-Lodged',
+'E-Mail',
+'Edit log',
+'Edit this item',
+'Editing Help Desk Item',
+'Email Notification',
+'Feature Request',
+'First',
+'For period',
+'Help Desk',
+'Help Desk Item',
+'Help Desk Item ID is NULL',
+'Help Desk Items',
+'Helpdesk Reports',
+'Helpdesk Task Log Report',
+'Helpdesk Task Logs',
+'Helpdesk task log entries from',
+'High',
+'Home',
+'Hours',
+'Hours Worked',
+'Ignore 0 hours',
+'In Person',
+'Invalid item id',
+'IsNowWatched'=>'has been added to your watch list.',
+'Item',
+'Item Created',
+'Item Details',
+'Item History',
+'Items',
+'Last',
+'Link',
+'List',
+'Log All',
+'Low',
+'Make PDF',
+'Medium',
+'My Open',
+'New Helpdesk Log',
+'New Item',
+'New Item Default Selections',
+'New Log',
+'Next',
+'Next Day',
+'Next Month',
+'Next Week',
+'No Impact',
+'Not Specified',
+'Notify by e-mail',
+'Number',
+'OS',
+'Off',
+'On',
+'On Hold',
+'Open',
+'Opened On',
+'Opened Today',
+'Operating System',
+'Pages',
+'Paging Options',
+'Permission Options',
+'Previous',
+'Previous Day',
+'Previous Month',
+'Previous Week',
+'Priority',
+'Project',
+'Report Totals',
+'Requestor',
+'Requestor E-mail',
+'Requestor Phone',
+'Required field',
+'Reset',
+'Search Fields On Item List',
+'Severity',
+'Start',
+'Status',
+'Subject',
+'Suggestion',
+'Summary',
+'Task Log',
+'Task Logs',
+'Testing',
+'This helpdesk item has been exported to task',
+'This task is exported from Helpdesk item',
+'Ticket',
+'Ticket Detail',
+'Ticket ID',
+'Title',
+'Title/Summary Search',
+'Type',
+'URL',
+'Unassigned',
+'Update',
+'Updated',
+'Updated Today',
+'View this item',
+'Viewing Help Desk Item',
+'WWW',
+'Watched'=>'now being watched',
+'Watched Tickets',
+'Watchers',
+'Watchers Notification',
+'Without Project',
+'added',
+'ago',
+'cancel',
+'cannot be opened',
+'cannot be written to',
+'changed from',
+'create task log',
+'day',
+'days',
+'delete this item',
+'edit this item',
+'export this item to task',
+'found',
+'has been successfully updated',
+'helpdeskDefCompany'=>'Default \"company\" field to be that of the current user',
+'helpdeskDefCurUser'=>'Default \"assigned to\" field to be the current user',
+'helpdeskDefNotify'=>'Default the \"notify by email\" field to on',
+'helpdeskDefThisUser'=>'Default \"assigned to\" field to be this user',
+'helpdeskFieldMessage'=>'If you select your name from the popup window, your e-mail address and phone number will be populated from your account details (if available).',
+'helpdeskHDCompany'=>'The company which handles Help Desk items',
+'helpdeskHDDepartment'=>'The department which handles Help Desk items',
+'helpdeskItemsNoCompany'=>'Items with no company should be editable by anyone',
+'helpdeskItemsPerPage'=>'Number of items displayed per page on the list view',
+'helpdeskLogsPerPage'=>'Number of status log items displayed per page in item view',
+'helpdeskMinLevel'=>'Minimum user level to edit other users\' logs',
+'helpdeskMinRepLevel'=>'Minimum user level to view reports',
+'helpdeskPagesPerSide'=>'Number of pages to display on each side of current page',
+'helpdeskSignature'=>'The IT Department',
+'helpdeskSubmitError'=>'You must enter the following value(s)',
+'helpdeskUseProjectPerms'=>'Project list based on Project, as opposed to Company, permissions.',
+'home',
+'hours',
+'is not writable',
+'list',
+'month',
+'months',
+'new item',
+'save',
+'to',
+'update task log',
+'value for the previous buttons',
+'view this item',
+'week',
+'weeks',
+'year',
+'years',

locales/fr/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'Add Log'=>'Ajouter une action',
+'Adding Help Desk Item'=>'Ajout d\'une demande d\'assistance',
+'Ago'=>'passé(e)',
+'All (not closed)'=>'Tous (non fermés)',
+'All Companies and All Projects'=>'Toutes les sociétés et tous les projets',
+'All Helpdesk task log entries'=>'Tout le temps passé pour assistance',
+'All users'=>'Tous',
+'Amount'=>'Montant',
+'Application'=>'Application',
+'Assigned To'=>'Assignée à ',
+'Attach a file'=>'Joindre un fichier',
+'Bug'=>'Bogue',
+'Call Source'=>'Source de l\'appel',
+'Call Type'=>'Type d\'appel',
+'Closed'=>'Fermée',
+'Closed On'=>'Fermée le',
+'Closed Today'=>'Fermées aujourd\'hui',
+'Comments'=>'Commentaires',
+'Company'=>'Société',
+'Complaint'=>'Plainte',
+'Configure Help Desk Module'=>'Configurer le module d\'assistance',
+'Cost'=>'Coût',
+'Cost Code'=>'C.Coût',
+'Created'=>'Créée',
+'Created by'=>'Créée par',
+'Critical'=>'Critique',
+'Date Created'=>'Date de création',
+'Deadline'=>'Échéance',
+'Default Actions'=>'Actions',
+'Delete this item'=>'Supprimer cette demande d\'assistance',
+'Deleted'=>'Supprimée',
+'E-Lodged'=>'Automatique',
+'E-Mail'=>'Courriel',
+'Edit log'=>'Editer l\'action',
+'Edit this item'=>'Editer cette demande d\'assistance',
+'Editing Help Desk Item'=>'Edition de la demande d\'assistance',
+'Email Notification'=>'Informer par courriel',
+'Feature Request'=>'Demande de fonctionalité',
+'First'=>'Première',
+'For period'=>'Pour la période',
+'Help Desk'=>'Centre d\'assistance',
+'Help Desk Item'=>'Demande d\'assistance',
+'Help Desk Item ID is NULL'=>'L\'ID de la demande est nulle',
+'Help Desk Items'=>'Demandes d\'assistance',
+'Helpdesk Reports'=>'Rapports de demandes d\'assistance',
+'Helpdesk Task Log Report'=>'Rapport de temps passé pour assistance',
+'Helpdesk Task Logs'=>'Temps passé pour assistance',
+'Helpdesk task log entries from'=>'Temps passé pour assistance du',
+'High'=>'Elevé',
+'Home'=>'Accueil',
+'Hours'=>'Heures',
+'Hours Worked'=>'Heures travaillées',
+'Ignore 0 hours'=>'Ignorer les heures à 0',
+'In Person'=>'En personne',
+'Invalid item id'=>'ID de demande invalide',
+'IsNowWatched'=>'A été ajoutée à votre liste de surveillance.',
+'Item'=>'Demande',
+'Item Created'=>'Demande créée',
+'Item Details'=>'Détails de la demande',
+'Item History'=>'Historique de la demande',
+'Items'=>'Demandes',
+'Last'=>'Dernière',
+'Link'=>'Lien',
+'List'=>'Liste',
+'Log All'=>'Montrer tout',
+'Low'=>'Bas',
+'Make PDF'=>'Générer en PDF',
+'Medium'=>'Moyen',
+'My Open'=>'Mes demandes ouvertes',
+'New Helpdesk Log'=>'Nouvelle action',
+'New Item'=>'Nouvelle demande',
+'New Item Default Selections'=>'Sélection par défaut pour nouvelle demande',
+'New Log'=>'Nouveau temps',
+'Next'=>'Prochaine',
+'Next Day'=>'Jour suivant',
+'Next Month'=>'Mois suivant',
+'Next Week'=>'Semaine suivante',
+'No Impact'=>'Aucun Impact',
+'Not Specified'=>'Non spécifié',
+'Notify by e-mail'=>'Informer par courriel',
+'Number'=>'Numéro',
+'OS'=>'SE',
+'Off'=>'Eteinte',
+'On'=>'Allumée',
+'On Hold'=>'En Attente',
+'Open'=>'Ouverte',
+'Opened On'=>'Ouverte le',
+'Opened Today'=>'Ouvertes aujourd\'hui',
+'Operating System'=>'Système d\'exploitation',
+'Pages'=>'Pages',
+'Paging Options'=>'Options de pagination',
+'Permission Options'=>'Options d\'authorisation',
+'Previous'=>'Précédente',
+'Previous Day'=>'Jour précédent',
+'Previous Month'=>'Mois précédent',
+'Previous Week'=>'Semaine précédente',
+'Priority'=>'Priorité',
+'Project'=>'Projet',
+'Report Totals'=>'Totaux',
+'Requestor'=>'Demandeur',
+'Requestor E-mail'=>'Courriel du demandeur',
+'Requestor Phone'=>'Téléphone du demandeur',
+'Required field'=>'Champ obligatoire',
+'Reset'=>'Réintialiser',
+'Search Fields On Item List'=>'Rechercher les champs dans la liste de demandes',
+'Severity'=>'Sévérité',
+'Start'=>'Début',
+'Status'=>'Statut',
+'Subject'=>'Titre',
+'Suggestion'=>'Suggestion',
+'Summary'=>'Résumé',
+'Task Log'=>'Temps passé',
+'Task Logs'=>'Temps passé',
+'Testing'=>'En cours de test',
+'This helpdesk item has been exported to task'=>'Cette demande a été transformée dans la tâche',
+'This task is exported from Helpdesk item'=>'Cette demande a été transformée de la demande',
+'Ticket'=>'Demande',
+'Ticket Detail'=>'Détails de la demande',
+'Ticket ID'=>'Demande #',
+'Title'=>'Titre',
+'Title/Summary Search'=>'Recherche Titre/Résumé',
+'Type'=>'Type',
+'URL'=>'URL',
+'Unassigned'=>'Non-assignée',
+'Update'=>'Mise à jour',
+'Updated'=>'mise à jour',
+'Updated Today'=>'Mise à jour aujourd\'hui\'',
+'View this item'=>'Voir cette demande',
+'Viewing Help Desk Item'=>'Visualisation de la demande d\'assistance',
+'WWW'=>'Internet',
+'Watched'=>'maintenant surveillée',
+'Watched Tickets'=>'Demandes surveillées',
+'Watchers'=>'Surveillants',
+'Watchers Notification'=>'Avis de surveillance',
+'Without Project'=>'Sans projet',
+'added'=>'ajoutée',
+'ago'=>'passé(e)',
+'cancel'=>'Annuler',
+'cannot be opened'=>'impossible d\'ouvrir',
+'cannot be written to'=>'impossible d\'écrire',
+'changed from'=>'changé depuis',
+'create task log'=>'créer une action',
+'day'=>'jour',
+'days'=>'jours',
+'delete this item'=>'Supprimer cette demande',
+'edit this item'=>'Éditer cette demande',
+'export this item to task'=>'Transformer cette demande en tâche',
+'found'=>'trouvée(s)',
+'has been successfully updated'=>'mise à jour réussie',
+'helpdeskDefCompany'=>'Champ \'société\' par défaut pour l\'utilisateur courant',
+'helpdeskDefCurUser'=>'Champ \'assigné à\' par défaut pour l\'utilisateur courant',
+'helpdeskDefNotify'=>'Champ \'informer par courriel\' coché par défaut',
+'helpdeskDefThisUser'=>'Champ \'assigné à\' par défaut pour cet utilisateur',
+'helpdeskFieldMessage'=>'Si vous choisissez le nom dans le fenêtre, votre adresse email et votre numéro de téléphone seront pré-remplis avec les valeurs de votre compte utilisateur (si disponibles) ',
+'helpdeskHDCompany'=>'La société qui prend les demandes en charge',
+'helpdeskHDDepartment'=>'Le département qui prend les demandes en charge',
+'helpdeskItemsNoCompany'=>'Les demandes sans sociétés devraient être éditables par tout le monde',
+'helpdeskItemsPerPage'=>'Nombre de demandes affichées par page dans la vue principale',
+'helpdeskLogsPerPage'=>'Nombre d\'actions affichées par page dans la vue \'item\'',
+'helpdeskMinLevel'=>'Niveau minimal d\'utilisateur pour pouvoir éditer les actions d\'autres utilisateurs',
+'helpdeskMinRepLevel'=>'Niveau minimal d\'utilisateur pour pouvoir visualiser les rapports',
+'helpdeskPagesPerSide'=>'Nombre de pages à afficher sur chaque coté de la page courante',
+'helpdeskSignature'=>'L\'équipe du département d\'informatique',
+'helpdeskSubmitError'=>'Vous devez entrer les valeurs suivantes',
+'helpdeskUseProjectPerms'=>'Les permissions sont basées sur les projets plutôt que sur la société.',
+'home'=>'Résumé',
+'hours'=>'heures',
+'is not writable'=>'impossible d\'écrire',
+'list'=>'Liste',
+'month'=>'mois',
+'months'=>'mois',
+'new item'=>'Nouvelle demande',
+'new log'=>'Nouveau temps',
+'save'=>'Enregistrer',
+'to'=>'à',
+'update task log'=>'mettre à jour le temps passé',
+'value for the previous buttons'=>'valeur pour les boutons d\'action',
+'view this item'=>'visualiser cette demande',
+'week'=>'semaine',
+'weeks'=>'semaines',
+'year'=>'année',
+'years'=>'années',

locales/pt/helpdesk.inc

+##
+## DO NOT MODIFY THIS FILE BY HAND!
+##
+'Add Log'=>'Novo Registo',
+'Adding Help Desk Item'=>'A Adicionar Item',
+'Ago'=>'Atrs',
+'All (not closed)'=>'Tudo (por fechar)',
+'All Companies and All Projects'=>'Todas as Empresas e Todos os Projectos',
+'All Helpdesk task log entries'=>'Todos os Registos do Helpdesk',
+'All users'=>'Todos',
+'Amount'=>'Montante',
+'Application'=>'Aplicao',
+'Assigned To'=>'Atribuido a',
+'Attach a file'=>'Anexar ficheiro',
+'Bug'=>'Bug',
+'Call Source'=>'Origem do Item',
+'Call Type'=>'Tipo de Pedido',
+'Closed'=>'Fechado',
+'Closed On'=>'Fechado em',
+'Closed Today'=>'Fechado hoje',
+'Comments'=>'Observaes',
+'Company'=>'Empresa',
+'Complaint'=>'Reclamao',
+'Configure Help Desk Module'=>'Configurar Helpdesk',
+'Cost'=>'Custo',
+'Cost Code'=>'C.Custo',
+'Created'=>'Criado',
+'Created by'=>'Criado por',
+'Critical'=>'Urgente',
+'Date Created'=>'Data de Criao',
+'Deadline'=>'Data Limite',
+'Default Actions'=>'Aces por Defeito',
+'Delete this item'=>'Eliminar este item',
+'Deleted'=>'Eliminado',
+'E-Lodged'=>'Web',
+'E-Mail'=>'E-Mail',
+'Edit log'=>'Editar registo',
+'Edit this item'=>'Editar este Item',
+'Editing Help Desk Item'=>'A Editar Item de Helpdesk',
+'Email Notification'=>'Notificar por Email',
+'Feature Request'=>'Pedido de Funcionalidade',
+'First'=>'Primeiro',
+'For period'=>'Para o periodo',
+'Help Desk'=>'Help Desk',
+'Help Desk Item'=>'Item de Help Desk',
+'Help Desk Item ID is NULL'=>'O ID do Item  NULO',
+'Help Desk Items'=>'Itens de Help Desk',
+'Helpdesk Reports'=>'Relatrios do Help Desk',
+'Helpdesk Task Log Report'=>'Relatrio de Registos do Help Hesk',
+'Helpdesk Task Logs'=>'Registos do Help Desk',
+'Helpdesk task log entries from'=>'Registos do Help Desk desde',
+'High'=>'Alta',
+'Home'=>'Princpio',
+'Hours'=>'Horas',
+'Hours Worked'=>'Horas de trabalho',
+'Ignore 0 hours'=>'Ignorar horas a 0',
+'In Person'=>'Em pessoa',
+'Invalid item id'=>'ID do item  invlido',
+'IsNowWatched'=>'Adicionou o Item  sua lista de superviso',
+'Item'=>'Item',
+'Item Created'=>'Item Criado',
+'Item Details'=>'Detalhes do Item',
+'Item History'=>'Histrico do Item',
+'Items'=>'Itens',
+'Last'=>'Ultimo',
+'Link'=>'Link',
+'List'=>'Lista',
+'Log All'=>'Mostrar Tudo',
+'Low'=>'Baixa',
+'Make PDF'=>'Criar PDF',
+'Medium'=>'Mdia',
+'My Open'=>'Meus em Aberto',
+'New Helpdesk Log'=>'Novo Registo de Help Desk',
+'New Item'=>'Novo Item',
+'New Item Default Selections'=>'Seleces por Defeito para Novos Itens',
+'New Log'=>'Novo Registo',
+'Next'=>'Prximo',
+'Next Day'=>'Prximo Dia',
+'Next Month'=>'Prcimo Ms',
+'Next Week'=>'Prxima Semana',
+'No Impact'=>'Sem Impacto',
+'Not Specified'=>'No Especificado',
+'Notify by e-mail'=>'Notificar por Email',
+'Number'=>'Nmero',
+'OS'=>'SO',
+'Off'=>'Desligar',
+'On'=>'Ligar',
+'On Hold'=>'Em Espera',
+'Open'=>'Aberto',
+'Opened On'=>'Aberto Em',
+'Opened Today'=>'Aberto Hoje',
+'Operating System'=>'Sistema Operativo',
+'Pages'=>'Pginas',
+'Paging Options'=>'Opes de Paginao',
+'Permission Options'=>'Permisses',
+'Previous'=>'Anterior',
+'Previous Day'=>'Dia Anterior',
+'Previous Month'=>'Ms Anterior',
+'Previous Week'=>'Semana Anterior',
+'Priority'=>'Prioridade',
+'Project'=>'Projecto',
+'Report Totals'=>'Total',
+'Requestor'=>'Pedido por',
+'Requestor E-mail'=>'Email',
+'Requestor Phone'=>'Telefone',
+'Required field'=>'Campo obrigatrio',
+'Reset'=>'Reiniciar',
+'Search Fields On Item List'=>'Campos de Procura',
+'Severity'=>'Gravidade',
+'Start'=>'Comeo',
+'Status'=>'Estado',
+'Subject'=>'Assunto',
+'Suggestion'=>'Sugesto',
+'Summary'=>'Sumrio',
+'Task Log'=>'Registo',
+'Task Logs'=>'Registos',
+'Testing'=>'Em testes',
+'This helpdesk item has been exported to task'=>'Este Item foi exportado para um a Tarefa',
+'This task is exported from Helpdesk item'=>'Esta tarefa foi exportada de um Item do Help Desk',
+'Ticket'=>'Pedido',
+'Ticket Detail'=>'Detalhes do Pedido',
+'Ticket ID'=>'Pedido #',
+'Title'=>'Assunto',
+'Title/Summary Search'=>'Procura por Assunto/Sumrio',
+'Type'=>'Tipo',
+'URL'=>'URL',
+'Unassigned'=>'Por Atribuir',
+'Update'=>'Actualizar',
+'Updated'=>'Actualizado',
+'Updated Today'=>'Actualizado Hoje',
+'View this item'=>'Ver este Item',
+'Viewing Help Desk Item'=>'A ver Item de Help Desk',
+'WWW'=>'Internet',
+'Watched'=>'Supervisionado',
+'Watched Tickets'=>'Pedidos Supervisionados',
+'Watchers'=>'Supervisores',
+'Watchers Notification'=>'Notificao aos Supervisores',
+'Without Project'=>'Sem Projecto',
+'added'=>'adicionado',
+'ago'=>'atrs',
+'cancel'=>'cancelar',
+'cannot be opened'=>'no  possvel abrir',
+'cannot be written to'=>'no  possvel gravar',
+'changed from'=>'mudado desde',
+'create task log'=>'criar registo de tarefa',
+'day'=>'dia',
+'days'=>'dias',
+'delete this item'=>'eliminar este item',
+'edit this item'=>'editar este item',
+'export this item to task'=>'converter este item numa tarefa',
+'found'=>'encontrado',
+'has been successfully updated'=>'foi actualizado com sucesso',
+'helpdeskDefCompany'=>'Definir Campo da Empresa igual ao do utilizador por defeito',
+'helpdeskDefCurUser'=>'Definir atribuio ao utilizador por defeito',
+'helpdeskDefNotify'=>'Notificao por Email ligada por defeito',
+'helpdeskDefThisUser'=>'Definir atribuio ao prprio utlizador por defeito',
+'helpdeskFieldMessage'=>'Se escolher o seu nome da janela de pop-up, o seu endereo de email e telfone sero adicionados ao item (se disponveis)',
+'helpdeskHDCompany'=>'a Empresa que gere os Itens',
+'helpdeskHDDepartment'=>'O Departamento que gere os Itens',
+'helpdeskItemsNoCompany'=>'Itens sem Empresa podem ser editados por todos',
+'helpdeskItemsPerPage'=>'Nmero de registos por pgina na lista de itens',
+'helpdeskLogsPerPage'=>'Nmero de registos por pgina na vista de item',
+'helpdeskMinLevel'=>'Nvel mnimo do utilizador para poder alterar registos de outros utilizadores',
+'helpdeskMinRepLevel'=>'Nvel mnimo do utilizador para poder ver relatrios',
+'helpdeskPagesPerSide'=>'Nmero de pginas a mostrar em cada lado da pgina actual',
+'helpdeskSignature'=>'Departamento do Help Desk',
+'helpdeskSubmitError'=>'Tem de preencher os seguintes campos',
+'helpdeskUseProjectPerms'=>'Lista de Projectos baseada nas Permisses dos Projectos invs das Empresas',
+'home'=>'resumo',
+'hours'=>'horas',
+'is not writable'=>'sem permisso de escrita',
+'list'=>'lista',
+'month'=>'ms',
+'months'=>'meses',
+'new item'=>'novo item',
+'new log'=>'novo registo',
+'save'=>'gravar',
+'to'=>'para',
+'update task log'=>'actualizar registo de tarefa',
+'value for the previous buttons'=>'valor para os botes anteriores',
+'view this item'=>'ver este item',
+'week'=>'semana',
+'weeks'=>'semanas',
+'year'=>'ano',
+'years'=>'anos',

projects_tab.view.helpdesk.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+global $AppUI, $project_id, $deny, $canRead, $canEdit, $w2Pconfig, $showCompany, $company_id;
+$showCompany = false;
+
+if (canView('helpdesk')) {
+    if (canEdit('helpdesk')) {
+        echo '<a href="./index.php?m=helpdesk&a=addedit&project_id=' . $project_id . '&company_id=' . $company_id . '">' . $AppUI->_('Add Issue') . '</a>';
+        echo w2PshowImage('stock_attach-16.png', 16, 16, '', '', $m);
+    }
+    vw_idx_handler(3);
+}

reports.php

+<?php /* PROJECTS $Id: reports.php,v 1.1 2005/11/10 21:59:02 pedroix Exp $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+$project_id = (int) w2PgetParam( $_REQUEST, "project_id", 0 );
+$report_type = w2PgetParam( $_REQUEST, "report_type", '' );
+
+// check permissions for this record
+$perms =& $AppUI->acl();
+
+$canRead = $perms->checkModule( $m, 'view' );
+if (!$canRead) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+
+//$can_view_reports = $HELPDESK_CONFIG['minimum_report_level']>=$AppUI->user_type;
+//if (!$can_view_reports) {
+//    $AppUI->redirect(ACCESS_DENIED);
+//}
+
+$obj = new CProject();
+$q = new w2p_Database_Query;
+$q->addQuery('pr.project_id, pr.project_status, pr.project_name, pr.project_description, pr.project_short_name');
+$q->addTable('projects','pr');
+$q->addGroup('pr.project_id');
+$q->addOrder('pr.project_short_name');
+
+$obj->setAllowedSQL($AppUI->user_id, $q);
+
+$project_list=array("0"=> $AppUI->_("All", UI_OUTPUT_RAW) );
+$ptrc = $q->exec();
+$nums=db_num_rows($ptrc);
+echo db_error();
+for ($x=0; $x < $nums; $x++) {
+        $row = db_fetch_assoc( $ptrc );
+        if ($row["project_id"] == $project_id)
+            $display_project_name='('.$row["project_short_name"].') '.$row["project_name"];
+        $project_list[$row["project_id"]] = '('.$row["project_short_name"].') '.$row["project_name"];
+}
+$q->clear();
+
+if (! $suppressHeaders) {
+?>
+<script language="javascript">
+
+function changeIt(obj)
+{
+        var f=document.changeMe;
+        f.submit();
+}
+</script>
+
+<?php
+}
+// get the prefered date format
+$df = $AppUI->getPref('SHDATEFORMAT');
+
+$reports = $AppUI->readFiles( w2PgetConfig( 'root_dir' )."/modules/$m/reports", "\.php$" );
+
+// setup the title block
+if (! $suppressHeaders) {
+    $titleBlock = new w2p_Theme_TitleBlock( 'Helpdesk Reports', 'helpdesk.png', $m, "$m.$a" );
+    $titleBlock->addCrumb( "?m=helpdesk", "home" );
+    $titleBlock->addCrumb( "?m=helpdesk&a=list", "list" );
+    if ($report_type) {
+        $titleBlock->addCrumb( "?m=helpdesk&a=reports&project_id=$project_id", "reports" );
+    }
+    $titleBlock->show();
+}
+
+$report_type_var = w2PgetParam($_GET, 'report_type', '');
+if (!empty($report_type_var))
+    $report_type_var = '&report_type=' . $report_type;
+
+if (! $suppressHeaders) {
+if (!isset($display_company_name)) {
+    if (!isset($display_project_name)) {
+        $display_project_name = "None";
+    } else {
+        echo $AppUI->_('Selected Project') . ": <b>".$display_project_name."</b>";
+        $display_company_name = "None";
+    }
+} else {
+    echo $AppUI->_('Selected Company') . ": <b>".$display_company_name."</b>";
+}
+?>
+<form name="changeMe" action="./index.php?m=helpdesk&a=reports<?php echo $report_type_var; ?>" method="post">
+<table width="100%" cellspacing="0" cellpadding="4" border="0" class="std">
+<tr>
+<td><?php echo $AppUI->_('Projects') . ':';?></td>
+<td><?php echo arraySelect( $project_list, 'project_id', 'size="1" class="text" onchange="changeIt(this);"', $project_id, false );?></td>
+</tr>
+<tr>
+    <td colspan="2">
+<?php
+}
+if ($report_type) {
+    $report_type = $AppUI->checkFileName( $report_type );
+    $report_type = str_replace( ' ', '_', $report_type );
+    require "$baseDir/modules/$m/reports/$report_type.php";
+} else {
+    echo "<table>";
+    echo "<tr><td><h2>" . $AppUI->_( 'Reports Available' ) . "</h2></td></tr>";
+    foreach ($reports as $v) {
+        $type = str_replace( ".php", "", $v );
+        $desc_file = str_replace( ".php", ".{$AppUI->user_locale}.txt", $v );
+        $desc = @file( "$baseDir/modules/$m/reports/$desc_file");
+
+        echo "\n<tr>";
+        echo "\n	<td><a href=\"index.php?m=$m&a=reports&project_id=$project_id&report_type=$type";
+        if (isset($desc[2]))
+            echo "&" . $desc[2];
+        echo "\">";
+        echo @$desc[0] ? $desc[0] : $v;
+        echo "</a>";
+        echo "\n</td>";
+        echo "\n<td>" . (@$desc[1] ? "- $desc[1]" : '') . "</td>";
+        echo "\n</tr>";
+    }
+    echo "</table>";
+}
+?>
+        </td>
+    </tr>
+</table>
+</form>

reports/helpdesklist.en.txt

+Helpdesk List
+View the Projects Helpdesk List

reports/helpdesklist.php

+<?php /* $Id: tasklist.php 156 2008-04-11 15:47:40Z pedroix $ $URL: https://web2project.svn.sourceforge.net/svnroot/web2project/trunk/modules/reports/reports/tasklist.php $ */
+if (!defined('W2P_BASE_DIR')) {
+	die('You should not access this file directly');
+}
+/**
+ *
+* Generates a report of the helpdesk logs for given dates including task logs
+* Based on the original report tasklist.php by jcgonz
+*/
+global $AppUI, $cal_sdf;
+$AppUI->loadCalendarJS();
+
+$do_report = w2PgetParam($_POST, 'do_report', 0);
+$log_all = w2PgetParam($_POST, 'log_all', 0);
+$log_pdf = w2PgetParam($_POST, 'log_pdf', 0);
+$log_ignore = w2PgetParam($_POST, 'log_ignore', 0);
+$days = w2PgetParam($_POST, 'days', 30);
+
+$list_start_date = w2PgetParam($_POST, 'list_start_date', 0);
+$list_end_date = w2PgetParam($_POST, 'list_end_date', 0);
+
+$period = w2PgetParam($_POST, 'period', 0);
+$period_value = w2PgetParam($_POST, 'pvalue', 1);
+if ($period) {
+	$today = new w2p_Utilities_Date();
+	$ts = $today->format(FMT_TIMESTAMP_DATE);
+	if (strtok($period, ' ') == $AppUI->_('Next')) {
+		$sign = + 1;
+	} else {
+		$sign = -1;
+	}
+
+	$day_word = strtok(' ');
+	if ($day_word == $AppUI->_('Day')) {
+		$days = $period_value;
+	} elseif ($day_word == $AppUI->_('Week')) {
+		$days = 7 * $period_value;
+	} elseif ($day_word == $AppUI->_('Month')) {
+		$days = 30 * $period_value;
+	}
+
+	$start_date = new w2p_Utilities_Date($ts);
+	$end_date = new w2p_Utilities_Date($ts);
+
+	if ($sign > 0) {
+		$end_date->addSpan(new Date_Span("$days,0,0,0"));
+	} else {
+		$start_date->subtractSpan(new Date_Span("$days,0,0,0"));
+	}
+
+	$do_report = 1;
+
+} else {
+	// create Date objects from the datetime fields
+	$start_date = intval($list_start_date) ? new w2p_Utilities_Date($list_start_date) : new w2p_Utilities_Date();
+	$end_date = intval($list_end_date) ? new w2p_Utilities_Date($list_end_date) : new w2p_Utilities_Date();
+}
+
+if (!$list_start_date) {
+	$start_date->subtractSpan(new Date_Span('14,0,0,0'));
+}
+$end_date->setTime(23, 59, 59);
+
+?>
+<script language="javascript">
+function setDate( frm_name, f_date ) {
+	fld_date = eval( 'document.' + frm_name + '.' + f_date );
+	fld_real_date = eval( 'document.' + frm_name + '.' + 'list_' + f_date );
+	if (fld_date.value.length>0) {
+      if ((parseDate(fld_date.value))==null) {
+            alert('The Date/Time you typed does not match your prefered format, please retype.');
+            fld_real_date.value = '';
+            fld_date.style.backgroundColor = 'red';
+        } else {
+        	fld_real_date.value = formatDate(parseDate(fld_date.value), 'yyyyMMdd');
+        	fld_date.value = formatDate(parseDate(fld_date.value), '<?php echo $cal_sdf ?>');
+            fld_date.style.backgroundColor = '';
+  		}
+	} else {
+      	fld_real_date.value = '';
+	}
+}
+</script>
+
+<form name="editFrm" action="index.php?m=helpdesk&a=reports" method="post">
+  <input type="hidden" name="project_id" value="<?php echo $project_id;?>" />
+  <input type="hidden" name="report_type" value="<?php echo $report_type;?>" />
+<?php
+if (function_exists('styleRenderBoxTop')) {
+	echo styleRenderBoxTop();
+}
+?>
+<table cellspacing="0" cellpadding="4" border="0" width="100%" class="std">
+
+<tr>
+        <td align="right"><?php echo $AppUI->_('Default Actions'); ?>:</td>
+        <td nowrap="nowrap" colspan="2">
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Previous Month'); ?>" />
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Previous Week'); ?>" />
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Previous Day'); ?>" />
+        </td>
+        <td nowrap="nowrap">
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Next Day'); ?>" />
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Next Week'); ?>" />
+          <input class="button" type="submit" name="period" value="<?php echo $AppUI->_('Next Month'); ?>" />
+        </td>
+        <td colspan="3"><input class="text" type="field" size="2" name="pvalue" value="1" /> - value for the previous buttons</td>
+</tr>
+<tr>
+
+	<td align="right" nowrap="nowrap"><?php echo $AppUI->_('For period'); ?>:</td>
+	<td nowrap="nowrap">
+		<input type="hidden" name="list_start_date" id="list_start_date" value="<?php echo $start_date ? $start_date->format(FMT_TIMESTAMP_DATE) : ''; ?>" />
+		<input type="text" name="start_date" id="start_date" onchange="setDate('editFrm', 'start_date');" value="<?php echo $start_date ? $start_date->format($df) : ''; ?>" class="text" />
+		<a href="javascript: void(0);" onclick="return showCalendar('start_date', '<?php echo $df ?>', 'editFrm', null, true)">
+			<img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+		</a>
+	</td>
+	<td align="right" nowrap="nowrap"><?php echo $AppUI->_('to'); ?></td>
+
+	<td nowrap="nowrap">
+		<input type="hidden" name="list_end_date" id="list_end_date" value="<?php echo $end_date ? $end_date->format(FMT_TIMESTAMP_DATE) : ''; ?>" />
+		<input type="text" name="end_date" id="end_date" onchange="setDate('editFrm', 'end_date');" value="<?php echo $end_date ? $end_date->format($df) : ''; ?>" class="text" />
+		<a href="javascript: void(0);" onclick="return showCalendar('end_date', '<?php echo $df ?>', 'editFrm', null, true)">
+			<img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+		</a>
+	</td>
+
+	<td nowrap="nowrap">
+		<input type="checkbox" name="log_all" id="log_all" <?php if ($log_all)
+	echo 'checked="checked"' ?> />
+		<label for="log_all"><?php echo $AppUI->_('Log All'); ?></label>
+	</td>
+	<td nowrap="nowrap">
+		<input type="checkbox" name="log_pdf" id="log_pdf" <?php if ($log_pdf)
+	echo 'checked="checked"' ?> />
+		<label for="log_pdf"><?php echo $AppUI->_('Make PDF'); ?></label>
+	</td>
+
+	<td align="right" width="50%" nowrap="nowrap">
+		<input class="button" type="submit" name="do_report" value="<?php echo $AppUI->_('submit'); ?>" />
+	</td>
+</tr>
+
+</table>
+</form>
+
+<?php
+if ($do_report) {
+
+  $q = new w2p_Database_Query;
+  $q->addTable('helpdesk_items','hi');
+  $q->addTable('users', 'ru');
+  $q->addTable('contacts','rc');
+  $q->addTable('users','au');
+  $q->addTable('contacts','ac');
+  $q->addQuery('hi.*, concat(rc.contact_first_name, " ", rc.contact_last_name) requested_by,
+                concat(ac.contact_first_name, " " , ac.contact_last_name) assigned_to');
+
+  if ($project_id) {
+  	$q->addWhere('(hi.item_project_id = ' . $project_id . ' OR hi.item_project_id = 0)');
+	  $q->addWhere('ru.user_id = hi.item_requestor_id');
+  } else {
+  	$q->addWhere('ru.user_id = hi.item_requestor_id');
+  }
+  $q->addWhere('rc.contact_id = ru.user_contact');
+  $q->addWhere('au.user_id = hi.item_assigned_to');
+  $q->addWhere('ac.contact_id = au.user_contact');
+
+	if (!$log_all) {
+    $q->addWhere('hi.item_created >= "' . $start_date->format(FMT_DATETIME_MYSQL) . '"');
+    $q->addWhere('hi.item_created <= "' . $end_date->format(FMT_DATETIME_MYSQL) . '"');
+	}
+
+	$obj =&new CTask;
+	$allowedTasks = $obj->getAllowedSQL($AppUI->user_id);
+	if (count($allowedTasks)) {
+    $q->addWhere(implode(" AND ", $allowedTasks));
+	}
+	$q->addOrder('hi.item_id');
+	$Task_List = $q->exec();
+		
+	if (function_exists('styleRenderBoxBottom')) {
+		echo styleRenderBoxBottom();
+	}
+	echo '<br />';
+	if (function_exists('styleRenderBoxTop')) {
+		echo styleRenderBoxTop();
+	}
+
+	echo "Call Log entries for ticket created from " . $start_date->format( $df ) . ' to ' . $end_date->format( $df ), 9 ;
+
+	echo "<table cellspacing=\"1\" cellpadding=\"4\" border=\"0\" class=\"tbl\">";
+	echo "<tr>";
+    echo "<th>Number</th>";
+    echo "<th>Created On</th>";
+    echo "<th>Created By</th>";
+    echo "<th>Title</th>";
+    echo "<th width=200>Summary</th>";
+  	echo "<th>Assigned To</th>";
+	  echo "<th>Status</th>";
+	  echo "<th>Priority</th>";
+  echo "</tr>";
+	
+	$pdfdata = array();
+	$columns = array(
+		"<b>".$AppUI->_('Number')."</b>",
+		"<b>".$AppUI->_('Created On')."</b>",
+		"<b>".$AppUI->_('Created By')."</b>",
+		"<b>".$AppUI->_('Title')."</b>",
+		"<b>".$AppUI->_('Summary')."</b>",
+		"<b>".$AppUI->_('Assigned To')."</b>",
+		"<b>".$AppUI->_('Status')."</b>",
+		"<b>".$AppUI->_('Priority')."</b>",
+	);
+	while ($Tasks = db_fetch_assoc($Task_List)){
+		$log_date = new w2p_Utilities_Date( $Tasks['item_created'] );
+    $q = new w2p_Database_Query; 
+    $q->addQuery('TRIM(SUBSTRING_INDEX(SUBSTRING(sysval_value, LOCATE(\''.
+                  $Tasks['item_status'] . '|\', sysval_value) + 1), \'\\n\', 1)) item_status_desc');
+    $q->addTable('sysvals');
+    $q->addWhere('sysval_title =\'HelpDeskStatus\'');
+    $Log_Status = $q->loadHash();
+		if (substr($Log_Status['item_status_desc'], 0, 6) != 'Closed') {
+      $q = new w2p_Database_Query; 
+      $q->addQuery('TRIM(SUBSTRING_INDEX(SUBSTRING(sysval_value, LOCATE(\''.
+                    $Tasks['item_status'] . '|\', sysval_value) + 1), \'\\n\', 1)) item_priority_desc');
+      $q->addTable('sysvals');
+      $q->addWhere('sysval_title =\'HelpDeskPriority\'');
+      $Log_Priority = $q->loadHash();
+  		$str =  "<tr valign=\"top\">";
+  		$str .= "<td align=\"right\">".$Tasks['item_id']."</td>";
+  		$str .= "<td>".$log_date->format( $df )."</td>";
+  		$str .= "<td>".$Tasks['requested_by']."</td>";
+  		$str .= "<td>".$Tasks['item_title']."</td>";
+  		$str .= "<td>".$Tasks['item_summary']."</td>";
+  		$str .= "<td>".$Tasks['assigned_to']."</td>";
+  		$str .= "<td>".$Log_Status['item_status_desc']."</td>";
+  		$str .= "<td>".$Log_Priority['item_priority_desc']."</td>";
+  		$str .= "</tr>";
+  		echo $str;
+  
+  		$pdfdata[] = array(
+  			$Tasks['item_id'],
+  			$log_date->format( $df ),
+  			$Tasks['requested_by'],
+  			$Tasks['item_title'],
+  			$Tasks['item_summary'],
+  			$Tasks['assigned_to'],
+  			$Log_Status['item_status_desc'],
+  			$Log_Priority['item_priority_desc'],
+  		);
+  
+      $q = new w2p_Database_Query; 
+      $q->addQuery('tl.task_log_date, tl.task_log_description, concat(rc.contact_first_name, " ", rc.contact_last_name) created_by');
+      $q->addTable('task_log','tl');
+      $q->addTable('users','ru');
+      $q->addTable('contacts','rc');
+      $q->addWhere('tl.task_log_help_desk_id = "' . $Tasks['item_id'] . '"');
+      $q->addWhere('ru.user_id = tl.task_log_creator');
+      $q->addWhere('rc.contact_id = ru.user_contact');
+      $q->addOrder('tl.task_log_id');
+  		$Task_Log_Query = $q->exec();
+  		$Row_Count = 1;
+      while ($Task_Log = db_fetch_assoc($Task_Log_Query)){
+    		$log_date = new w2p_Utilities_Date( $Task_Log['task_log_date'] );
+    		$str =  "<tr valign=\"top\">";
+  	  	$str .= "<td align=\"right\">".$Tasks['item_id']."/".$Row_Count."</td>";
+  		  $str .= "<td>".$log_date->format( $df )."</td>";
+    		$str .= "<td>".$Task_Log['created_by']."</td>";
+  	  	$str .= "<td>"."</td>";
+  		  $str .= "<td>".$Task_Log['task_log_description']."</td>";
+    		$str .= "<td>"."</td>";
+  	  	$str .= "<td>"."</td>";
+    		$str .= "<td>"."</td>";
+  	  	$str .= "</tr>";
+    		echo $str;
+    
+    		$pdfdata[] = array(
+  	  		$Tasks['item_id']."/".$Row_Count,
+    			$log_date->format( $df ),
+  	  		$Task_Log['created_by'],
+    			"",
+  	  		$Task_Log['task_log_description'],
+    			"",
+  	  		"",
+  		  	"",
+    		);
+    		$Row_Count++;
+  		} // while LOG
+		} // if !Closed
+	} //while Task
+
+	echo "</table>";
+if ($log_pdf) {
+	// make the PDF file
+    $q = new w2p_Database_Query; 
+    $q->addTable('projects');
+    $q->addQuery('project_name');
+		$q->addWhere('project_id=' . (int)$project_id);
+    $pname = $q->loadResult();
+
+		$font_dir = W2P_BASE_DIR . '/lib/ezpdf/fonts';
+		$temp_dir = W2P_BASE_DIR . '/files/temp';
+		$base_url  = w2PgetConfig( 'base_url' );
+
+		require ($AppUI->getLibraryClass('ezpdf/class.ezpdf'));
+
+		$pdf = &new Cezpdf($paper = 'A4', $orientation = 'landscape');
+		$pdf->ezSetCmMargins(1, 2, 1.5, 1.5);
+		$pdf->selectFont($font_dir . '/Helvetica.afm');
+
+		$pdf->ezText(w2PgetConfig('company_name'), 12);
+
+		$date = new w2p_Utilities_Date();
+		$pdf->ezText("\n" . $date->format($df), 8);
+
+		$pdf->selectFont( "$font_dir/Helvetica-Bold.afm" );
+		$pdf->ezText( "\n" . $AppUI->_('Helpdesk Report'), 12 );
+		if ($project_id != 0) {
+			$pdf->ezText($pname, 15);
+		}
+		if ($log_all) {
+			$pdf->ezText( "All open entries", 9 );
+		} else {
+			$pdf->ezText( "Call Log entries for ticket created from ".$start_date->format( $df ).' to '.$end_date->format( $df ), 9 );
+		}
+		$pdf->ezText( "\n" );
+		$pdf->selectFont( "$font_dir/Helvetica.afm" );
+		$title = null;
+		$options = array(
+			'showLines' => 2,
+			'showHeadings' => 1,
+			'fontSize' => 9,
+			'rowGap' => 4,
+			'colGap' => 5,
+			'xPos' => 50,
+			'xOrientation' => 'right',
+			'width'=>'750',
+			'shaded'=> 0,
+			'cols'=>array(0=>array('justification'=>'right','width'=>150),
+					2=>array('justification'=>'left','width'=>95),
+					3=>array('justification'=>'center','width'=>75),
+					4=>array('justification'=>'center','width'=>75),
+					5=>array('justification'=>'center','width'=>200))
+		);
+
+		$pdf->ezTable( $pdfdata, $columns, $title, $options );
+
+		if ($fp = fopen( "$temp_dir/temp$AppUI->user_id.pdf", 'wb' )) {
+			fwrite( $fp, $pdf->ezOutput() );
+			fclose( $fp );
+			echo "<a href=\"$base_url/files/temp/temp$AppUI->user_id.pdf\" target=\"pdf\">";
+			echo $AppUI->_( "View PDF File" );
+			echo "</a>";
+		} else {
+			echo "Could not open file to save PDF.  ";
+			if (!is_writable( $temp_dir )) {
+				"The files/temp directory is not writable.  Check your file system permissions.";
+			}
+		}
+	}
+}
+?>
+</table>
\ No newline at end of file

reports/tasklogs.en.txt

+Helpdesk Task Log
+View the user task logs for helpdesk items

reports/tasklogs.php

+<?php /* $Id: tasklogs.php 156 2008-04-11 15:47:40Z pedroix $ $URL: https://web2project.svn.sourceforge.net/svnroot/web2project/trunk/modules/reports/reports/tasklogs.php $ */
+if (!defined('W2P_BASE_DIR')) {
+	die('You should not access this file directly.');
+}
+
+/**
+ * Generates a report of the task logs for given dates
+ */
+//error_reporting( E_ALL );
+global $AppUI, $cal_sdf;
+$AppUI->loadCalendarJS();
+
+$perms = &$AppUI->acl();
+if (!$perms->checkModule('task_log', 'view')) {
+    $AppUI->redirect(ACCESS_DENIED);
+}
+$do_report = w2PgetParam($_GET, 'do_report', 0);
+$log_all = w2PgetParam($_GET, 'log_all', 0);
+$log_pdf = w2PgetParam($_GET, 'log_pdf', 0);
+$log_ignore = w2PgetParam($_GET, 'log_ignore', 0);
+$log_userfilter = w2PgetParam($_GET, 'log_userfilter', '0');
+
+$log_start_date = w2PgetParam($_GET, 'log_start_date', 0);
+$log_end_date = w2PgetParam($_GET, 'log_end_date', 0);
+
+// create Date objects from the datetime fields
+$start_date = intval($log_start_date) ? new w2p_Utilities_Date($log_start_date) : new w2p_Utilities_Date();
+$end_date = intval($log_end_date) ? new w2p_Utilities_Date($log_end_date) : new w2p_Utilities_Date();
+
+if (!$log_start_date) {
+	$start_date->subtractSpan(new Date_Span('14,0,0,0'));
+}
+$end_date->setTime(23, 59, 59);
+
+// Lets check cost codes
+$q = new w2p_Database_Query;
+$q->addTable('billingcode');
+$q->addQuery('billingcode_id, billingcode_name');
+
+$task_log_costcodes[0] = $AppUI->_('None');
+$rows = $q->loadList();
+echo db_error();
+$nums = 0;
+if ($rows) {
+	$nums = count($rows);
+}
+foreach ($rows as $row) {
+	$task_log_costcodes[$row['billingcode_id']] = $row['billingcode_name'];
+}
+
+?>
+<script language="javascript">
+function setDate( frm_name, f_date ) {
+	fld_date = eval( 'document.' + frm_name + '.' + f_date );
+	fld_real_date = eval( 'document.' + frm_name + '.' + 'log_' + f_date );
+	if (fld_date.value.length>0) {
+      if ((parseDate(fld_date.value))==null) {
+            alert('The Date/Time you typed does not match your prefered format, please retype.');
+            fld_real_date.value = '';
+            fld_date.style.backgroundColor = 'red';
+        } else {
+        	fld_real_date.value = formatDate(parseDate(fld_date.value), 'yyyyMMdd');
+        	fld_date.value = formatDate(parseDate(fld_date.value), '<?php echo $cal_sdf ?>');
+            fld_date.style.backgroundColor = '';
+  		}
+	} else {
+      	fld_real_date.value = '';
+	}
+}
+</script>
+
+<form name="editFrm" action="" method="GET">
+<input type="hidden" name="m" value="helpdesk" />
+<input type="hidden" name="a" value="reports" />
+<input type="hidden" name="company_id" value="<?php echo $company_id; ?>" />
+<input type="hidden" name="project_id" value="<?php echo $project_id; ?>" />
+<input type="hidden" name="report_type" value="<?php echo $report_type; ?>" />
+
+<?php
+if (function_exists('styleRenderBoxTop')) {
+	echo styleRenderBoxTop();
+}
+?>
+<table cellspacing="0" cellpadding="4" border="0" width="100%" class="std">
+
+<tr>
+	<td align="right" nowrap="nowrap"><?php echo $AppUI->_('For period'); ?>:</td>
+	<td nowrap="nowrap">
+		<input type="hidden" name="log_start_date" id="log_start_date" value="<?php echo $start_date ? $start_date->format(FMT_TIMESTAMP_DATE) : ''; ?>" />
+		<input type="text" name="start_date" id="start_date" onchange="setDate('editFrm', 'start_date');" value="<?php echo $start_date ? $start_date->format($df) : ''; ?>" class="text" />
+		<a href="javascript: void(0);" onclick="return showCalendar('start_date', '<?php echo $df ?>', 'editFrm', null, true)">
+			<img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+		</a>
+	</td>
+	<td align="right" nowrap="nowrap"><?php echo $AppUI->_('to'); ?></td>
+
+	<td nowrap="nowrap">
+		<input type="hidden" name="log_end_date" id="log_end_date" value="<?php echo $end_date ? $end_date->format(FMT_TIMESTAMP_DATE) : ''; ?>" />
+		<input type="text" name="end_date" id="end_date" onchange="setDate('editFrm', 'end_date');" value="<?php echo $end_date ? $end_date->format($df) : ''; ?>" class="text" />
+		<a href="javascript: void(0);" onclick="return showCalendar('end_date', '<?php echo $df ?>', 'editFrm', null, true)">
+			<img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+		</a>
+	</td>
+
+	<td nowrap="nowrap">
+		<?php echo $AppUI->_('User'); ?>:
+        <select name="log_userfilter" class="text" style="width: 200px">
+
+	<?php
+  if ($log_userfilter == 0)
+	  echo '<option value="0" selected="selected">' . $AppUI->_('All users');
+  else
+	  echo '<option value="0">All users';
+    if (($log_userfilter_users = w2PgetUsersList())) {
+    	foreach ($log_userfilter_users as $row) {
+		    $selected = '';
+    		if ($log_userfilter == $row['user_id']) {
+		  	$selected = ' selected="selected"';
+  		}
+	  	echo '<option value="' . $row['user_id'] . '"' . $selected . '>' . $row['contact_first_name'] . ' ' . $row['contact_last_name'];
+  	}
+  }
+
+	?>
+
+		</select>
+	</td>
+
+	<td nowrap="nowrap">
+		<input type="checkbox" name="log_all" <?php if ($log_all)
+	echo "checked" ?> />
+		<?php echo $AppUI->_('Log All'); ?>
+	</td>
+
+	<td nowrap="nowrap">
+		<input type="checkbox" name="log_pdf" <?php if ($log_pdf)
+	echo "checked" ?> />
+		<?php echo $AppUI->_('Make PDF'); ?>
+	</td>
+
+	<td nowrap="nowrap">
+		<input type="checkbox" name="log_ignore" />
+		<?php echo $AppUI->_('Ignore 0 hours'); ?>
+	</td>
+
+	<td align="right" width="50%" nowrap="nowrap">
+		<input class="button" type="submit" name="do_report" value="<?php echo $AppUI->_('submit'); ?>" />
+	</td>
+</tr>
+
+</table>
+</form>
+
+<?php
+if ($do_report) {
+
+	if (function_exists('styleRenderBoxBottom')) {
+		echo styleRenderBoxBottom();
+	}
+	echo '<br />';
+	if (function_exists('styleRenderBoxTop')) {
+		echo styleRenderBoxTop();
+	}
+
+  $q = new w2p_Database_Query; 
+  $q->addTable('task_log','t');
+  $q->addQuery('t.*, item_id, CONCAT_WS(\' \',contact_first_name,contact_last_name) AS creator, billingcode_value, ROUND((billingcode_value * t.task_log_hours), 2) AS amount');
+  $q->addJoin('helpdesk_items','ts','ts.item_id = task_log_help_desk_id');
+  $q->addJoin('users','u','user_id = task_log_creator');
+  $q->addJoin('contacts','','user_contact = contact_id');
+  $q->addJoin('projects','','project_id = item_project_id');
+  $q->addJoin('companies','c','c.company_id = item_company_id');
+  $q->addJoin('billingcode','','billingcode_id = task_log_costcode');
+  $q->addWhere('task_log_task = 0 AND task_log_help_desk_id > 0');
+
+	if ($project_id) 
+		$q->addWhere('project_id = ' . (int)$project_id);
+
+	if ($company_id) 
+		$q->addWhere('c.company_id = ' . (int)$company_id);
+
+	if (!$log_all) {
+    $q->addWhere('task_log_date >= \''.$start_date->format( FMT_DATETIME_MYSQL ).'\'');
+    $q->addWhere('task_log_date <= \''.$end_date->format( FMT_DATETIME_MYSQL ).'\'');
+	}
+
+	if ($log_ignore) {
+    $q->addWhere('task_log_hours > 0');
+ 	}
+
+	if ($log_userfilter) {
+		$q->addWhere('task_log_creator = ' . (int)$log_userfilter);
+ 	}
+
+	$proj = &new CProject;
+	$allowedProjects = $proj->getAllowedSQL($AppUI->user_id, 'task_project');
+	if (count($allowedProjects)) {
+		$q->addWhere(implode(' AND ', $allowedProjects));
+	}
+
+  $q->addOrder('task_log_date');
+  $logs = $q->loadList();
+
+	echo db_error();
+?>
+	<table cellspacing="1" cellpadding="4" border="0" class="tbl">
+	<tr>
+		<th><?php echo $AppUI->_('Date');?></th>
+		<th><?php echo $AppUI->_('Created by');?></th>
+		<th><?php echo $AppUI->_('Item');?></th>
+		<th><?php echo $AppUI->_('Summary');?></th>
+		<th><?php echo $AppUI->_('Description');?></th>
+		<th><?php echo $AppUI->_('Cost Code');?></th>
+		<th><?php echo $AppUI->_('Hours');?></th>
+		<th><?php echo $AppUI->_('Cost');?></th>
+		<th><?php echo $AppUI->_('Amount');?></th>
+	</tr>
+<?php
+	$hours = 0.00;
+	$tamount = 0.00;
+	$pdfdata = array();
+
+        foreach ($logs as $log) {
+		$date = new w2p_Utilities_Date( $log['task_log_date'] );
+		$hours += $log['task_log_hours'];
+		$tamount += $log['amount'];
+
+		$pdfdata[] = array(
+			$date->format( $df ),
+			$log['creator'],
+			$log['item_id'],
+			$log['task_log_name'],
+			$log['task_log_description'],
+			$task_log_costcodes[$log['task_log_costcode']],
+			sprintf( "%.2f", $log['task_log_hours'] ),
+			sprintf( "%.2f", $log['billingcode_value'] ),
+			sprintf( "%.2f", $log['amount'] ),
+		);
+?>
+	<tr>
+		<td><?php echo $date->format( $df );?></td>
+		<td><?php echo $log['creator'];?></td>
+		<td align="center"><a href="index.php?m=helpdesk&a=view&item_id=<?php echo $log['item_id'];?>"><?php echo $log['item_id'];?></a></td>
+		<td>
+			<a href="index.php?m=helpdesk&a=view&tab=1&item_id=<?php echo $log['task_log_help_desk_id'];?>&task_log_id=<?php echo $log['task_log_id'];?>"><?php echo $log['task_log_name'];?></a>
+		</td>
+		<td><?php
+// dylan_cuthbert: auto-transation system in-progress, leave these lines for time-being
+            $transbrk = "\n[translation]\n";
+			$descrip = str_replace( "\n", "<br />", $log['task_log_description'] );
+			$tranpos = strpos( $descrip, str_replace( "\n", "<br />", $transbrk ) );
+			if ( $tranpos === false) echo $descrip;
+			else
+			{
+				$descrip = substr( $descrip, 0, $tranpos );
+				$tranpos = strpos( $log['task_log_description'], $transbrk );
+				$transla = substr( $log['task_log_description'], $tranpos + strlen( $transbrk ) );
+				$transla = trim( str_replace( "'", '"', $transla ) );
+				echo $descrip."<div style='font-weight: bold; text-align: right'><a title='$transla' class='hilite'>[".$AppUI->_("translation")."]</a></div>";
+			}
+// dylan_cuthbert; auto-translation end
+			?></td>
+		<td><?php echo $task_log_costcodes[$log['task_log_costcode']];?></td>
+		<td align="right"><?php printf( "%.2f", $log['task_log_hours'] );?></td>
+		<td align="right"><?php printf( "%.2f", $log['billingcode_value'] );?></td>
+		<td align="right"><?php printf( "%.2f", $log['amount'] );?></td>
+	</tr>
+<?php
+	}
+	$pdfdata[] = array(
+		'',
+		'',
+		'',
+		'',
+		'',
+		$AppUI->_('Report Totals').':',
+		sprintf( "%.2f", $hours ),
+		'',
+		sprintf( "%.2f", $tamount ),
+	);
+?>
+	<tr>
+		<td align="right" colspan="6"><?php echo $AppUI->_('Report Totals');?>:</td>
+		<td align="right"><?php printf( "%.2f", $hours );?></td>
+		<td>&nbsp;</td>
+		<td align="right"><?php printf( "%.2f", $tamount );?></td>		
+	</tr>
+	</table>
+<?php
+	if ($log_pdf) {
+	// make the PDF file
+		if ($project_id) {
+			$q = new w2p_Database_Query;
+			$q->addTable('projects');
+			$q->addQuery('project_name');
+			$q->addWhere('project_id=' . (int)$project_id);
+			$pname = 'Project: ' . $q->loadResult();
+		} else {
+			$pname = 'All Companies and All Projects';
+		}
+		echo db_error();
+
+		if ($company_id) {
+			$q = new w2p_Database_Query;
+			$q->addTable('companies');
+			$q->addQuery('company_name');
+			$q->addWhere('company_id=' . (int)$company_id);
+			$cname = 'Company: ' . $q->loadResult();
+		} else {
+			$cname = 'All Companies and All Projects';
+		}
+		echo db_error();
+
+		if ($log_userfilter) {
+			$q = new w2p_Database_Query;
+			$q->addTable('contacts');
+			$q->addQuery('CONCAT(contact_first_name, \' \', contact_last_name)');
+			$q->addJoin('users', '', 'user_contact = contact_id', 'inner');
+			$q->addWhere('user_id =' . (int)$log_userfilter);
+			$uname = 'User: ' . $q->loadResult();
+		} else {
+			$uname = 'All Users';
+		}
+		echo db_error();
+
+		$font_dir = w2PgetConfig('root_dir') . '/lib/ezpdf/fonts';
+		$temp_dir = w2PgetConfig('root_dir') . '/files/temp';
+		$base_url = w2PgetConfig('base_url');
+		require ($AppUI->getLibraryClass('ezpdf/class.ezpdf'));
+
+		$pdf = &new Cezpdf();
+		$pdf->ezSetCmMargins(1, 2, 1.5, 1.5);
+		$pdf->selectFont($font_dir . '/Helvetica.afm');
+
+		$pdf->ezText(w2PgetConfig('company_name'), 12);
+
+		$date = new w2p_Utilities_Date();
+		$pdf->ezText("\n" . $date->format($df), 8);
+
+		$pdf->selectFont($font_dir . '/Helvetica-Bold.afm');
+		$pdf->ezText("\n" . $AppUI->_('Task Log Report'), 12);
+
+		if ($company_id) {
+			$pdf->ezText($cname, 10);
+		} else {
+			$pdf->ezText($pname, 10);
+		}
+		$pdf->ezText($uname, 10);
+			
+		if ($log_all) {
+			$pdf->ezText( "All Helpdesk task log entries", 9 );
+		} else {
+			$pdf->ezText( "Helpdesk task log entries from ".$start_date->format( $df ).' to '.$end_date->format( $df ), 9 );
+		}
+		$pdf->ezText( "\n\n" );
+
+		$title = 'Helpdesk Task Logs';
+
+	        $pdfheaders = array(
+        		$AppUI->_('Date',UI_OUTPUT_JS),
+        		$AppUI->_('Creator',UI_OUTPUT_JS),
+		        $AppUI->_('Item',UI_OUTPUT_JS),
+        		$AppUI->_('Summary',UI_OUTPUT_JS),
+        		$AppUI->_('Description',UI_OUTPUT_JS),
+	        	$AppUI->_('Cost Code',UI_OUTPUT_JS),
+        		$AppUI->_('Hours',UI_OUTPUT_JS),
+        		$AppUI->_('Cost',UI_OUTPUT_JS),
+        		$AppUI->_('Amount',UI_OUTPUT_JS)
+        	);
+
+		$options = array(
+			'showLines' => 1,
+			'fontSize' => 7,
+			'rowGap' => 1,
+			'colGap' => 1,
+			'xPos' => 50,
+			'xOrientation' => 'right',
+			'width'=>'500',
+			'cols'=>array(
+					0=>array('justification'=>'center','width'=>45),
+					1=>array('justification'=>'left','width'=>65),
+					2=>array('justification'=>'center','width'=>25),
+					3=>array('justification'=>'left','width'=>95),
+					4=>array('justification'=>'left','width'=>95),
+					5=>array('justification'=>'center','width'=>50),
+					6=>array('justification'=>'right','width'=>35),
+					7=>array('justification'=>'right','width'=>35),
+					8=>array('justification'=>'right','width'=>50)
+        	)
+		);
+
+		$pdf->ezTable( $pdfdata, $pdfheaders, $title, $options );
+
+		if ($fp = fopen( "$temp_dir/temp$AppUI->user_id.pdf", 'wb' )) {
+			fwrite( $fp, $pdf->ezOutput() );
+			fclose( $fp );
+			echo "<a href=\"$base_url/files/temp/temp$AppUI->user_id.pdf\" target=\"pdf\">";
+			echo $AppUI->_( "View PDF File" );
+			echo "</a>";
+		} else {
+			echo "Could not open file to save PDF.  ";
+			if (!is_writable( $temp_dir )) {
+				"The files/temp directory is not writable.  Check your file system permissions.";
+			}
+		}
+	}
+}
\ No newline at end of file

selector.php

+<?php /* HELPDESK $Id: selector.php,v 1.14 2006-12-14 12:55 Kang Exp $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+function selPermWhere($table, $idfld)
+{
+    global $AppUI;
+
+    // get any companies denied from viewing
+    $sql = "SELECT $idfld"
+        ."\nFROM $table, permissions"
+        ."\nWHERE permission_user = $AppUI->user_id"
+        ."\n	AND permission_grant_on = '$table'"
+        ."\n	AND permission_item = $idfld"
+        ."\n	AND permission_value = 0";
+
+    $deny = db_loadColumn( $sql );
+    echo db_error();
+
+    return "permission_user = $AppUI->user_id"
+        ."\nAND permission_value <> 0"
+        ."\nAND ("
+        ."\n	(permission_grant_on = 'all')"
+        ."\n	OR (permission_grant_on = '$table' and permission_item = -1)"
+        ."\n	OR (permission_grant_on = '$table' and permission_item = $idfld)"
+        ."\n	)"
+        . (count($deny) > 0 ? "\nAND $idfld NOT IN (" . implode( ',', $deny ) . ')' : '');
+}
+
+$debug = false;
+$callback = w2PgetParam( $_GET, 'callback', 0 );
+$table = w2PgetParam( $_GET, 'table', 0 );
+$comp=w2PgetParam($_GET, 'comp', 0);
+
+$ok = $callback & $table;
+
+$title = "Generic Selector";
+$select = '';
+$from = $table;
+$where = '';
+$order = '';
+
+switch ($table) {
+case 'companies':
+    $title = 'Company';
+    $select = 'company_id,company_name';
+    $order = 'company_name';
+    $table .= ", permissions";
+    $where = selPermWhere( 'companies', 'company_id' );
+    break;
+case 'departments':
+// known issue: does not filter out denied companies
+    $title = 'Department';
+    $company_id = w2PgetParam( $_GET, 'company_id', 0 );
+    $where = "dept_company = company_id ";
+    $where .= "\nAND ".selPermWhere( 'departments', 'dept_id' );
+
+    $table .= ", companies, permissions";
+    $hide_company = w2PgetParam( $_GET, 'hide_company', 0 );
+    if ($hide_company == 1) {
+        $select = "dept_id, dept_name";
+    } else {
+        $select = "dept_id,CONCAT_WS(': ',company_name,dept_name) AS dept_name";
+    }
+    if ($company_id) {
+        $where .= "\nAND dept_company = $company_id";
+        $order = 'dept_name';
+    } else {
+        $order = 'company_name,dept_name';
+    }
+    break;
+case 'forums':
+    $title = 'Forum';
+    $select = 'forum_id,forum_name';
+    $order = 'forum_name';
+    break;
+case 'projects':
+    $project_company = w2PgetParam( $_GET, 'project_company', 0 );
+
+    $title = 'Project';
+    $select = 'project_id,project_name';
+    $order = 'project_name';
+    $where = selPermWhere( 'projects', 'project_id' );
+    $where .= $project_company ? "\nAND project_company = $project_company" : '';
+    $table .= ", permissions";
+    break;
+case 'tasks':
+    $task_project = w2PgetParam( $_GET, 'task_project', 0 );
+
+    $title = 'Task';
+    $select = 'task_id,task_name';
+    $order = 'task_name';
+    $where = $task_project ? "task_project = $task_project" : '';
+    break;
+case 'users':
+    $title = 'User';
+    //by KZHAO
+    $templist = getAllowedUsers($comp, 1);
+    foreach ($templist as $key=>$value) {
+        $list[$key]=$value;
+    }
+    break;
+case 'contacts':
+    $title = 'Contacts';
+    $select = "contact_id,CONCAT_WS(' ',contact_first_name,contact_last_name)";
+    $order = "CONCAT_WS(' ',contact_first_name,contact_last_name)";
+    break;
+default:
+    $ok = false;
+    break;
+}
+
+if (!$ok) {
+    echo "Incorrect parameters passed\n";
+    if ($debug) {
+        echo "<br />callback = $callback \n";
+        echo "<br />table = $table \n";
+        echo "<br />ok = $ok \n";
+    }
+} else {
+    if (!isset($list)) {
+
+    $q = new w2p_Database_Query;
+    $q->addQuery($select);
+    $q->addTable($table);
+    if ($where) {
+      $q->addWhere($where);
+    }
+    $q->addOrder($order);
+        $list = arrayMerge( array( 0=>''), $q->loadHashList());
+
+    }
+    echo db_error();
+?>
+<script language="javascript">
+    public function setClose(key, val)
+    {
+        window.opener.<?php echo $callback;?>(key,val);
+        window.close();
+    }
+    public function setHeight()
+    {
+        window.opener.<?php echo $callback;?>(key,val);
+        window.close();
+    }
+</script>
+
+<table cellspacing="0" cellpadding="3" border="0">
+<tr>
+    <td>
+<?php
+    if (count( $list ) > 1) {
+        echo $AppUI->_( 'Select' ).' '.$AppUI->_( $title ).':<br />';
+        foreach ($list as $key => $val) {
+            echo "<a href=\"javascript:setClose('$key','".addslashes($val)."');\">$val</a><br>\n";
+        }
+?>
+    </td>
+</tr>
+<tr>
+    <td align="right">
+        <input type="button" class="button" value="<?php echo $AppUI->_( 'cancel' );?>" onclick="window.close()" />
+<?php
+    } else {
+        echo $AppUI->_( "no$table" );
+    }
+?>
+    </td>
+</tr>
+</table>
+<?php
+}

setup.php

+<?php /* HELPDESK $Id: setup.php,v 1.47 2005/10/07 16:09:10 pedroix Exp $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+/* Help Desk module definitions */
+$config = array();
+$config['mod_name'] = 'HelpDesk';
+$config['mod_version'] = '0.8';
+$config['mod_directory'] = 'helpdesk';
+$config['mod_setup_class'] = 'CSetupHelpDesk';
+$config['mod_type'] = 'user';
+$config['mod_ui_name'] = 'Help Desk';
+$config['mod_ui_icon'] = 'helpdesk.png';
+$config['mod_description'] = 'Help Desk is a bug, feature request, complaint and suggestion tracking centre';
+$config['mod_config'] = true;
+$config['mod_main_class'] = 'CHelpDesk'; // the name of the PHP class used by the module
+//This will allow permissions to be applied to this module based on the following database criteria
+$config['permissions_item_table'] = 'helpdesk_items';
+$config['permissions_item_label'] = 'item_title';
+$config['permissions_item_field'] = 'item_id';
+
+if (@$a == 'setup') {
+print w2PshowModuleConfig( $config );
+}
+
+class CSetupHelpDesk extends w2p_System_Setup
+{
+    public function install()
+    {
+        $success = true;
+        $bulk_sql[] = "
+            CREATE TABLE helpdesk_items (
+            `item_id` int(11) unsigned NOT NULL auto_increment,
+            `item_title` varchar(64) NOT NULL default '',
+            `item_summary` text,
+            `item_calltype` int(3) unsigned NOT NULL default '0',
+            `item_source` int(3) unsigned NOT NULL default '0',
+            `item_service` varchar(48) NOT NULL default '',
+            `item_application` varchar(48) NOT NULL default '',
+            `item_priority` int(3) unsigned NOT NULL default '0',
+            `item_severity` int(3) unsigned NOT NULL default '0',
+            `item_status` int(3) unsigned NOT NULL default '0',
+            `item_assigned_to` int(11) NOT NULL default '0',
+            `item_created_by` int(11) NOT NULL default '0',
+            `item_notify` int(1) DEFAULT '1' NOT NULL ,
+            `item_requestor` varchar(48) NOT NULL default '',
+            `item_requestor_id` int(11) NOT NULL default '0',
+            `item_requestor_email` varchar(128) NOT NULL default '',
+            `item_requestor_phone` varchar(30) NOT NULL default '',
+            `item_requestor_type` tinyint NOT NULL default '0',
+            `item_created` datetime default NULL,
+            `item_modified` datetime default NULL,
+            `item_parent` int(10) unsigned NOT NULL default '0',
+            `item_project_id` int(11) NOT NULL default '0',
+            `item_company_id` int(11) NOT NULL default '0',
+            `item_task_id` int(11) default '0',
+            `item_updated` datetime default NULL,
+            `item_deadline` datetime default NULL,
+            PRIMARY KEY (item_id)
+            ) ENGINE=MyISAM";
+
+        $bulk_sql[] = "
+            CREATE TABLE `helpdesk_item_status` (
+            `status_id` int NOT NULL AUTO_INCREMENT,
+            `status_item_id` int NOT NULL,
+            `status_code` tinyint NOT NULL,
+            `status_date` timestamp NOT NULL,
+            `status_modified_by` int NOT NULL,
+            `status_comment` text,
+            PRIMARY KEY (`status_id`)
+            ) ENGINE=MyISAM";
+
+        $bulk_sql[] = "
+            CREATE TABLE helpdesk_item_watchers (
+            `item_id` int(11) NOT NULL default '0',
+            `user_id` int(11) NOT NULL default '0',
+            `notify` char(1) NOT NULL default ''
+            ) ENGINE=MyISAM ";
+
+        $bulk_sql[] = "
+            ALTER TABLE `files` ADD COLUMN `file_helpdesk_item` int(11) DEFAULT 0";
+
+        $bulk_sql[] = "
+            ALTER TABLE `task_log` ADD `task_log_help_desk_id` int(11) NOT NULL default '0' AFTER `task_log_task`";
+
+        foreach ($bulk_sql as $s) {
+            try {
+                db_exec($s);
+            } catch (Exception $exc) {
+                //do nothing
+            }
+        }
+
+        $q = $this->_getQuery();
+        $i = 0;
+        $priorities = array('Not Specified', 'Low', 'Normal', 'High');
+        foreach ($priorities as $priority) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskPriority');
+            $q->addInsert('sysval_value', $priority);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $severities = array('Not Specified', 'No Impact', 'Low', 'Medium', 'High', 'Critical');
+        foreach ($severities as $severity) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskSeverity');
+            $q->addInsert('sysval_value', $severity);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $types = array('Not Specified', 'Incident', 'Feature Request', 'Account Request', 'Complaint', 'Bug', 'User Support');
+        foreach ($types as $type) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskCallType');
+            $q->addInsert('sysval_value', $type);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $sources = array('Not Specified', 'E-Mail', 'Phone', 'Fax', 'In Person', 'E-Lodged', 'WWW');
+        foreach ($sources as $source) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskSource');
+            $q->addInsert('sysval_value', $source);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $services = array('Not Specified', 'Linux', 'Unix', 'Solaris', 'Windows 2000', 'Windows XP', 'Other');
+        foreach ($services as $service) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskService');
+            $q->addInsert('sysval_value', $service);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $statuses = array('Unassigned', 'Open', 'Closed', 'On Hold', 'Testing');
+        foreach ($statuses as $status) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskStatus');
+            $q->addInsert('sysval_value', $status);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        $i = 0;
+        $audittrails = array('Created', 'Title', 'Requestor Name', 'Requestor E-mail', 'Requestor Phone', 'Assigned To',
+                            'Notify by e-mail', 'Company', 'Project', 'Call Type', 'Call Source', 'Status', 'Priority',
+                            'Severity', 'Service', 'Application', 'Summary', 'Deadline', 'Deleted');
+        foreach ($audittrails as $audittrail) {
+            $q->clear();
+            $q->addTable('sysvals');
+            $q->addInsert('sysval_key_id', 1);
+            $q->addInsert('sysval_title', 'HelpDeskAuditTrail');
+            $q->addInsert('sysval_value', $audittrail);
+            $q->addInsert('sysval_value_id', $i);
+            $q->exec();
+            $i++;
+        }
+
+        global $AppUI;
+        $perms = $AppUI->acl();
+
+        return $perms->registerModule('Help Desk', 'helpdesk');
+    }
+
+    public function remove()
+    {
+        $success = true;
+
+        $bulk_sql[] = "DROP TABLE helpdesk_items";
+        $bulk_sql[] = "DROP TABLE helpdesk_item_status";
+        $bulk_sql[] = "DROP TABLE helpdesk_item_watchers";
+        $bulk_sql[] = "ALTER TABLE `task_log` DROP COLUMN `task_log_help_desk_id`";
+        $bulk_sql[] = "ALTER TABLE `files` DROP COLUMN `file_helpdesk_item`";
+
+        foreach ($bulk_sql as $s) {
+            try {
+                db_exec($s);
+            } catch (Exception $exc) {
+                //do nothing
+            }
+        }
+
+        $q = new w2p_Database_Query;
+        $q->addQuery('syskey_id');
+        $q->addTable('syskeys');
+        $q->addWhere('syskey_name = \'HelpDeskList\'');
+        $id = (int) $q->loadResult();
+
+        unset($bulk_sql);
+
+        $bulk_sql[] = "DELETE FROM syskeys WHERE syskey_id = $id";
+        $bulk_sql[] = "DELETE FROM sysvals WHERE sysval_key_id = $id";
+
+        foreach ($bulk_sql as $s) {
+            try {
+                db_exec($s);
+            } catch (Exception $exc) {
+                //do nothing
+            }
+        }
+
+        $q = new w2p_Database_Query;
+        $q->setDelete('modules');
+        $q->addWhere("mod_directory = 'helpdesk'");
+        $q->exec();
+
+        return $success;
+    }
+
+    public function upgrade($old_version)
+    {
+        $success = true;
+
+        switch ($old_version) {
+            case 0.2:
+                // Version 0.3 features new permissions
+                break;
+            case 0.3:
+                // Version 0.31 includes new watchers functionality
+                $sql = "
+                    CREATE TABLE helpdesk_item_watchers (
+                    `item_id` int(11) NOT NULL default '0',
+                    `user_id` int(11) NOT NULL default '0',
+                    `notify` char(1) NOT NULL default ''
+                    ) TYPE=MyISAM";
+                db_exec($sql);
+                if (db_error()) {
+                    return false;
+                }
+            case 0.31:
+                $sql = "ALTER TABLE files ADD COLUMN file_helpdesk_item int(11) DEFAULT 0;";
+                db_exec($sql);
+                $sql = "
+                    ALTER TABLE `helpdesk_items`
+                    CHANGE `item_os` `item_service` varchar(48) NOT NULL default '',
+                    ADD `item_updated` datetime default NULL,
+                    ADD `item_deadline` datetime default NULL,
+                    ADD `item_task_id` int(11) default '0'";
+
+                db_exec($sql);
+                if (db_error()) {
+                    return false;
+                }
+
+                $sql = "SELECT `item_id` FROM helpdesk_items";
+                $rows = db_loadList( $sql );
+                $sql = '';
+                foreach ($rows as $row) {
+                    $sql = "SELECT MAX(status_date) status_date FROM helpdesk_item_status WHERE status_item_id =".$row['item_id'];
+                    $sdrow = db_loadList( $sql );
+
+                    $sql = '';
+                    $sql = "UPDATE `helpdesk_items`
+                    SET `item_updated`='".$sdrow[0]['status_date']."'
+                    WHERE `item_id`=".$row['item_id'];
+                    db_exec($sql);
+                    if (db_error()) {
+                        return false;
+                    }
+                }
+                break;
+            case 0.4:
+                $sql = "ALTER TABLE `helpdesk_items`
+                    CHANGE `item_os` `item_service` varchar(48) NOT NULL default '',
+                    ADD `item_deadline` datetime default NULL,
+                    ADD `item_task_id` int(11) default '0'";
+                //???: Should this query actually get applied? - caseydk
+                break;
+            case 0.6:
+                $sql = "ALTER TABLE `helpdesk_items`
+                CHANGE `item_os` `item_service` varchar(48) NOT NULL default '',
+                ADD `item_task_id` int(11) default '0'";
+                db_exec($sql);
+                if (db_error()) {
+                    return false;
+                }
+                break;
+            case 0.8:
+                $sql = "UPDATE `modules` SET `mod_main_class` = 'CHelpDesk'
+                    WHERE `mod_main_class` = 'CHelpDeskItem";
+                db_exec($sql);
+                if (db_error()) {
+                    return false;
+                }
+                break;
+            default:
+                $success = 0;
+        }
+
+        global $AppUI;
+        $perms = $AppUI->acl();
+
+        return $perms->registerModule('Help Desk', 'helpdesk');
+    }
+
+    public function configure()
+    {
+        global $AppUI;
+
+        $AppUI->redirect("m=helpdesk&a=configure");
+
+        return true;
+    }
+}

tasks_tab.todo.my_open_Requests.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// Show my items
+vw_idx_handler(2);

view.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+global $HELPDESK_CONFIG, $AppUI, $m;
+$df = $AppUI->getPref( 'SHDATEFORMAT' );
+$tf = $AppUI->getPref( 'TIMEFORMAT' );
+$format = $df." ".$tf;
+
+$item_id = (int) w2PgetParam( $_GET, 'item_id', 0 );
+$helpdesk_id = $item_id;
+$task_log_id = (int) w2PgetParam($_GET, 'task_log_id', 0);
+
+// Get pagination page
+if (isset($_GET['page'])) {
+    $AppUI->setState('HelpDeskLogPage', $_GET['page']);
+} else {
+    $AppUI->setState('HelpDeskLogPage', 0);
+}
+
+$page = $AppUI->getState('HelpDeskLogPage') ? $AppUI->getState('HelpDeskLogPage') : 0;
+
+// Get tab state
+$tab = $AppUI->processIntState('HelpLogVwTab', $_GET, 'tab', 0);
+
+$ict = w2PgetSysVal( 'HelpDeskCallType' );
+$ics = w2PgetSysVal( 'HelpDeskSource' );
+$ios = w2PgetSysVal( 'HelpDeskService' );
+$iap = w2PgetSysVal( 'HelpDeskApplic' );
+$ipr = w2PgetSysVal( 'HelpDeskPriority' );
+$isv = w2PgetSysVal( 'HelpDeskSeverity' );
+$ist = w2PgetSysVal( 'HelpDeskStatus' );
+$isa = w2PgetSysVal( 'HelpDeskAuditTrail' );
+
+$q = new w2p_Database_Query;
+$q->addQuery('hi.*,CONCAT(co.contact_first_name,\' \',co.contact_last_name) assigned_fullname,
+             p.project_id,p.project_name,p.project_color_identifier, c.company_name');
+$q->addTable('helpdesk_items','hi');
+$q->addJoin('users','u','u.user_id = hi.item_assigned_to');
+$q->addJoin('contacts','co','u.user_contact = co.contact_id');
+$q->addJoin('projects','p','p.project_id = hi.item_project_id');
+$q->addJoin('companies','c','c.company_id = hi.item_company_id');
+$q->addWhere('item_id = ' . $item_id);
+
+$hditem = $q->loadHash();
+if (!$hditem) {
+    $titleBlock = new w2p_Theme_TitleBlock( $AppUI->_('Invalid item id'), 'helpdesk.png', $m, 'ID_HELP_HELPDESK_VIEW' );
+    $titleBlock->addCrumb( "?m=helpdesk", 'home' );
+    $titleBlock->addCrumb( "?m=helpdesk&a=list", 'list' );
+    $titleBlock->show();
+} else {
+    // Check permissions on this record
+
+    $canRead = hditemReadable($hditem);
+    $canEdit = $perms->checkModule($m, 'edit') && hditemEditable($hditem);
+
+    if (!$canRead && !$canEdit) {
+        $AppUI->redirect(ACCESS_DENIED);
+    }
+
+    $name = $hditem['item_requestor'];
+    $assigned_to_name = $hditem['item_assigned_to'] ? $hditem['assigned_fullname'] : '';
+
+    $user = new CUser();
+    $user->load($hditem['item_assigned_to']);
+    $contact = new CContact();
+    $contact->contact_id = $user->user_contact;
+    $contactMethods = $contact->getContactMethods(array('email_primary'));
+    $assigned_email = $contactMethods['email_primary'];
+
+    $q = new w2p_Database_Query;
+    $q->addQuery('helpdesk_item_watchers.user_id,
+            CONCAT(contact_first_name, \' \', contact_last_name) as name');
+    $q->addTable('helpdesk_item_watchers');
+    $q->addJoin('users','','helpdesk_item_watchers.user_id = users.user_id');
+    $q->addJoin('contacts','co','user_contact = contact_id');
+    $q->addWhere('item_id = ' . $item_id);
+    $q->addOrder('contact_last_name, contact_first_name');
+    $watchers = $q->loadList();
+
+    $titleBlock = new w2p_Theme_TitleBlock( 'Viewing Help Desk Item', 'helpdesk.png', $m, 'ID_HELP_HELPDESK_IDX' );
+    if (hditemCreate()) {
+        $titleBlock->addCell(
+            '<input type="submit" class="button" value="'.$AppUI->_('new item').'" />', '',
+            '<form action="?m=helpdesk&a=addedit" method="post">', '</form>'
+        );
+    }
+
+    $titleBlock->addCrumb( "?m=helpdesk", 'home');
+    $titleBlock->addCrumb( "?m=helpdesk&a=list", 'list');
+
+    if ($canEdit) {
+        $titleBlock->addCrumbDelete('delete this item', 1);
+        $titleBlock->addCrumb( "?m=helpdesk&a=addedit&item_id=$item_id", 'edit this item' );
+        $titleBlock->addCrumb( "?m=helpdesk&a=export&item_id=$item_id", 'export this item to task' );
+    }
+
+    $titleBlock->show();
+?>
+  <script language="JavaScript">
+  public function delIt()
+  {
+    if (confirm( "<?php print $AppUI->_('doDelete').' '.$AppUI->_('Item').'?';?>" )) {
+      document.frmDelete.submit();
+    }
+  }
+
+  public function toggle_comment(id)
+  {
+     var element = document.getElementById(id)
+     element.style.display = (element.style.display == '' || element.style.display == "none") ? "inline" : "none"
+  }
+  </script>
+
+  <table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top">
+  <table border="0" cellpadding="4" cellspacing="0" width="100%" class="std">
+  <tr>
+    <td valign="top" width="50%" colspan="2">
+      <strong><?php echo $AppUI->_('Item Details')?>  </strong>
+       <?php if ($hditem["item_deadline"]!=NULL) {
+              $date3 = new w2p_Utilities_Date( $hditem['item_deadline'] );
+        echo "<a title='Deadline: ".$date3->format($format)."'>(";
+        echo get_due_time($hditem["item_deadline"]);
+        echo ")</a>";
+    }
+       ?>
+     </td>
+  </tr>
+  <tr>
+    <td valign="top">
+      <table cellspacing="1" cellpadding="2" width="100%">
+      <tr>
+        <!--KZHAO  8-3-2006-->
+    <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Item Created')?>:</td>
+    <td class="hilite" width="100%"><?php
+    if ($hditem["item_created"]!=NULL) {
+        $date1 = new w2p_Utilities_Date( $hditem['item_created'] );
+        echo $date1->format($format);
+        } else echo "N/A";
+
+       ?>
+        (<font color="#ff0000"><?php
+            if ($hditem["item_created"]!=NULL) {
+                echo get_time_ago($hditem["item_created"]);
+            } else echo "N/A";
+            ?>
+        </font>)
+    </td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Number')?>:</td>
+        <td class="hilite" width="100%"><?php echo $hditem["item_id"]?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Title')?>:</td>
+        <td class="hilite" width="100%"><?php echo $HELPDESK_CONFIG['new_hd_item_title_prefix'] . ' ' . $hditem["item_title"]?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Requestor')?>:</td>
+        <td class="hilite" width="100%"><?php
+          print $hditem["item_requestor_email"] ?
+            "<a href=\"mailto:".$hditem["item_requestor_email"]."\">".$hditem['item_requestor']."</a>" :
+            $hditem['item_requestor'];?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Requestor Phone')?>:</td>
+        <td class="hilite" width="100%"><?php echo $hditem["item_requestor_phone"]?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Assigned To')?>:</td>
+        <td class="hilite" width="100%"><?php
+          print $assigned_email ?
+            "<a href=\"mailto:$assigned_email\">$assigned_to_name</a>" :
+            $assigned_to_name;?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Company')?>:</td>
+        <td class="hilite" width="100%"><?php echo $hditem["company_name"]?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Project')?>:</td>
+        <td class="hilite" width="100%" style="background-color: #<?php echo $hditem['project_color_identifier']?>;"><a href="./index.php?m=projects&a=view&project_id=<?php echo $hditem["project_id"]?>"; style="color: <?php echo  bestColor( $hditem['project_color_identifier'] ) ?>;"><?php echo $hditem["project_name"]?></a></td>
+      </tr>
+    </table>
+    </td><td valign="top">
+    <table cellspacing="1" cellpadding="2" width="100%">
+
+      <tr>
+        <!--KZHAO  8-7-2006-->
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Item Updated')?>:</td>
+        <td class="hilite" width="100%">
+    <?php if ($hditem["item_updated"]!=NULL) {
+        $date2 = new w2p_Utilities_Date( $hditem['item_updated'] );
+        echo $date2->format($format);
+        } elseif ($hditem["item_modified"]!=NULL) {
+            $date2 = new w2p_Utilities_Date( $hditem['item_modified'] );
+            echo $date2->format($format);
+        } else echo "Unknown";
+
+       ?>
+        (<font color="#ff0000"><?php
+            if ($hditem["item_updated"]!=NULL) {
+                echo get_time_ago($hditem["item_updated"]);
+            } elseif ($hditem["item_modified"]!=NULL) {
+                echo get_time_ago($hditem["item_modified"]);
+            } else echo "N/A";
+            ?></font>)
+    </td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Call Type')?>:</td>
+        <td class="hilite" width="100%"><?php
+          print $AppUI->_($ict[$hditem["item_calltype"]])." ";
+          print w2PshowImage ('ct'.$hditem['item_calltype'].'.png', 15, 17, 'align=center','', $m );
+        ?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Call Source')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$ics[$hditem["item_source"]])?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Status')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$ist[$hditem["item_status"]])?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Priority')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$ipr[$hditem["item_priority"]])?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Severity')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$isv[$hditem["item_severity"]])?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Service')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$ios[$hditem["item_service"]])?></td>
+      </tr>
+
+      <tr>
+        <td align="right" nowrap="nowrap"><?php echo $AppUI->_('Application')?>:</td>
+        <td class="hilite" width="100%"><?php echo $AppUI->_(@$iap[$hditem["item_application"]])?></td>
+      </tr>
+      </table>
+    </td>
+  </tr>
+  <tr>
+    <td valign="top" colspan="2">
+
+      <table cellspacing="0" cellpadding="2" border="0" width="100%">
+      <tr>
+        <td><strong><?php echo $AppUI->_('Summary')?></strong></td>
+        <td><strong><?php echo $AppUI->_('Watchers')?></strong></td>
+      <tr>
+        <td class="hilite" width="50%"><?php echo str_replace( chr(10), "<br />", linkLinks($hditem["item_summary"]))?>&nbsp;</td>
+        <td class="hilite" width="50%"><?php
+        $delimiter = "";
+        foreach ($watchers as $watcher) {
+            echo "$delimiter <a href=\"mailto: {$watcher['contact_email']}\">".$watcher['name']."</a>";
+            $delimiter = ",";
+        }
+        ?>&nbsp;</td>
+      </tr>
+
+      </table>
+
+    </td>
+  </tr>
+  </table>
+  </td></tr>
+  <tr><td valign="top">
+  <?php
+
+  $tabBox = new CTabBox( "?m=helpdesk&a=view&item_id=$item_id", "", $tab );
+  $tabBox->add( w2PgetConfig('root_dir') . '/modules/helpdesk/vw_logs', 'Task Logs' );
+
+  if ($perms->checkModule($m, 'edit')) {
+    if ($task_log_id == 0) {
+      $tabBox->add( w2PgetConfig('root_dir') . '/modules/helpdesk/vw_log_update', 'New Log' );
+        } else {
+      $tabBox->add( w2PgetConfig('root_dir') . '/modules/helpdesk/vw_log_update', 'Edit Log' );
+    }
+  }
+  $tabBox->add( w2PgetConfig('root_dir') . '/modules/helpdesk/vw_history', 'Item History' );
+
+  $tabBox->show();
+}
+?>
+</td></tr></table>
+
+<form name="frmDelete" action="./index.php?m=helpdesk&a=list" method="post">
+  <input type="hidden" name="dosql" value="do_item_aed">
+  <input type="hidden" name="del" value="1" />
+  <input type="hidden" name="item_id" value="<?php echo $item_id?>" />
+</form>

vw_history.php

+<?php
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $AppUI, $HELPDESK_CONFIG, $hditem, $isa, $m, $item_id;
+
+// User's specified format for date and time
+$df = $AppUI->getPref('SHDATEFORMAT');
+$tf = $AppUI->getPref('TIMEFORMAT');
+
+$isa = w2PgetSysVal( 'HelpDeskAuditTrail' );
+
+// Get pagination page
+if (isset($_GET['page'])) {
+  $AppUI->setState('HelpDeskLogPage', $_GET['page']);
+} else {
+  $AppUI->setState('HelpDeskLogPage', 0);
+}
+
+$page = $AppUI->getState('HelpDeskLogPage') ? $AppUI->getState('HelpDeskLogPage') : 0;
+
+$q = new w2p_Database_Query;
+$q->addQuery('*, TRIM(CONCAT(co.contact_first_name,\' \',co.contact_last_name)) modified_by');
+$q->addQuery('contact_email AS email');
+$q->addTable('helpdesk_item_status','h');
+$q->addJoin('users','u','u.user_id = h.status_modified_by');
+$q->addJoin('contacts','co','u.user_contact = co.contact_id');
+$q->addWhere('h.status_item_id='.$hditem['item_id']);
+$q->addOrder('h.status_date');
+
+// Pagination
+$status_log_items_per_page = $HELPDESK_CONFIG['status_log_items_per_page'];
+// Figure out number of total results, but do not retrieve
+$total_logs = db_num_rows($q->exec());
+// Now lets do the offset
+$offset = $page * $status_log_items_per_page;
+$q->setLimit($status_log_items_per_page,$offset);
+// Get the actual, paginated results
+$status_log = $q->loadList();
+
+?>
+
+<table border="0" cellpadding="4" cellspacing="0" width="100%" >
+<tr>
+  <td><b><?php echo $AppUI->_('Item History')?></b></td>
+  <td align="right">
+    <?php
+    if ($total_logs > $status_log_items_per_page) {
+      $pages_per_side = $HELPDESK_CONFIG['pages_per_side'];
+      $pages = ceil($total_logs / $status_log_items_per_page) - 1;
+
+      $link = "?m=helpdesk&a=view&item_id=$item_id&page=";
+
+      if ($page < $pages_per_side) {
+        $start = 0;
+      } else {
+        $start = $page - $pages_per_side;
+      }
+
+      if ($page > ($pages - $pages_per_side)) {
+        $end = $pages;
+      } else {
+        $end = $page + $pages_per_side;
+      }
+
+      if ($page > 0) {
+        print "<a href=\"$link".($page - 1)."\">&larr; Previous</a>&nbsp;&nbsp;";
+      }
+
+      for ($i = $start; $i <= $end; $i++) {
+        if ($i == $page) {
+          print " <b>".($i + 1)."</b>";
+        } else {
+          print " <a href=\"$link$i\">".($i + 1)."</a>";
+        }
+      }
+
+      if ($page < $pages) {
+        print "&nbsp;&nbsp;<a href=\"$link".($page + 1)."\">Next &rarr;</a>";
+      }
+    }
+    ?></td>
+  </tr>
+</table>
+<table cellspacing="1" cellpadding="2" border="0" width="100%" class="std">
+<?php
+$last_date = "";
+
+if (is_array($status_log)) {
+  foreach ($status_log as $log) {
+    $log_date = new w2p_Utilities_Date($log['status_date']);
+    $date = $log_date->format( $df );
+    if ($date!=$last_date) {
+      $last_date = $date;
+    ?>
+    <tr>
+      <th nowrap="nowrap" colspan="3"><?php echo $date?>:</th>
+    </tr>
+    <?php
+    }
+
+    $time = $log_date->format( $tf );
+    ?>
+    <tr>
+      <td class="hilite" nowrap="nowrap" width="1%"><?php echo $time?></td>
+      <td class="hilite" nowrap="nowrap" width="1%"><?php echo ($log['email']?"<a href=\"mailto: {$log['email']}\">{$log['modified_by']}</a>":$log['modified_by'])?></td>
+      <td class="hilite" width="98%"><?php
+        if ($log['status_code']==0 || $log['status_code']==18) {
+          // Created or Deleted
+          print $AppUI->_($isa[$log['status_code']]);
+        } elseif ($log['status_code'] == 16) {
+          // Comment
+          print "<a href=\"javascript:void(0);\"
+                    onClick=\"toggle_comment('{$log['status_id']}_short');
+                              toggle_comment('{$log['status_id']}_long');\">"
+              . w2PshowImage ('toggle.png', 16, 16, '','', $m )
+              . "</a>";
+
+          print "<span style='display: inline' id='{$log['status_id']}_short'> "
+              . $AppUI->_($isa[$log['status_code']]) . " "
+              . htmlspecialchars(substr($log['status_comment'],0,8))
+              . "</span><span style='display: none' id='{$log['status_id']}_long'> "
+              . $AppUI->_($isa[$log['status_code']]) . " "
+              . htmlspecialchars($log['status_comment'])
+              . "</span>";
+        } else {
+          // Everything else
+          print $AppUI->_($isa[$log['status_code']])." ".$log['status_comment'];
+        }
+      ?></td>
+    </tr>
+    <?php
+  }
+}
+?>
+</table>

vw_idx_closed.php

+<?php /* HELPDESK $Id: vw_idx_closed.php 161 2006-10-26 14:10:50Z kang $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+// Show closed items
+print vw_idx_handler(1);

vw_idx_my.php

+<?php /* HELPDESK $Id: vw_idx_my.php,v 1.3 2004/08/03 03:27:05 cyberhorse Exp $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+// Show my items
+vw_idx_handler(2);

vw_idx_new.php

+<?php /* HELPDESK $Id: vw_idx_new.php 161 2006-10-26 14:10:50Z kang $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+// Show opened items
+vw_idx_handler(0);

vw_idx_stats.php

+<?php /* HELPDESK $Id: vw_idx_stats.php 340 2007-02-19 15:57:59Z kang $*/
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $m, $ict, $ist, $AppUI;
+
+$stats = array();
+
+$item_perms = getItemPerms();
+
+$ict = w2PgetSysVal( 'HelpDeskCallType' );
+$ist = w2PgetSysVal('HelpDeskStatus');
+
+foreach ($ict as $k => $v) {
+    $q = new w2p_Database_Query;
+    $q->addQuery('item_status, count(item_id)');
+    $q->addTable('helpdesk_items');
+    $q->addWhere('item_calltype=' . '\'' . $k . '\' ');
+    $q->addGroup('item_status');
+    $stats[$k] = $q->loadHashList();
+}
+
+?>
+<table cellspacing="1" cellpadding="2" border="0" width="100%" class="tbl">
+<tr>
+    <th colspan="2"><?php echo $AppUI->_('Type')?></th>
+<?php
+    $s = '';
+    foreach ($ist as $k => $v) {
+        $s .= "<th width=\"12%\"><a href=\"?m=helpdesk&a=list&item_calltype=-1&item_status=$k\" class=\"hdr\">"
+        . $AppUI->_($v)
+        . "</a></th>";
+    }
+    echo $s;
+
+    $s = '';
+    foreach ($ict as $kct => $vct) {
+        $s .= '<tr>';
+        $s .= '<td width="15">'
+        . w2PshowImage ('ct'.$kct.'.png', 15, 17, $vct,'',$m)
+        . '</td>';
+        $s .= "<td nowrap><a href=\"?m=helpdesk&a=list&item_calltype=$kct&item_status=-1\">"
+        . $AppUI->_($vct)
+        . "</a></td>";
+
+        foreach ($ist as $kst => $vst) {
+            $s .= "<td align=\"center\"><a href=\"?m=helpdesk&a=list&item_calltype={$kct}&item_status=$kst\">"
+          . @$stats[$kct][$kst]
+          . "</a></td>";
+        }
+
+        $s .= '</tr>';
+    }
+    echo $s;
+?>
+</table>

vw_idx_watched.php

+<?php /* HELPDESK $Id: vw_idx_watched.php,v 1.2 2006-12-14 Kang  Exp $ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+include_once 'helpdesk.functions.php';
+
+global $AppUI, $HELPDESK_CONFIG;
+
+$q = new w2p_Database_Query;
+$q->addQuery('helpdesk_items.*, CONCAT(co.contact_first_name,\' \',co.contact_last_name) assigned_fullname,
+            p.project_id, p.project_name, p.project_color_identifier');
+$q->addQuery('contact_email AS assigned_email');
+$q->addTable('helpdesk_items');
+$q->addTable('helpdesk_item_watchers');
+$q->addJoin('users','u','u.user_id = helpdesk_item_watchers.user_id');
+$q->addJoin('contacts','co','u.user_contact = co.contact_id');
+$q->addJoin('projects','p','p.project_id = helpdesk_items.item_project_id');
+
+$q->addWhere('helpdesk_item_watchers.item_id = helpdesk_items.item_id');
+$q->addWhere('helpdesk_item_watchers.user_id = '.$AppUI->user_id);
+$rows = $q->loadList();
+
+?>
+<script language="javascript">
+function changeList()
+{
+    document.filterFrm.submit();
+}
+</script>
+<?php
+$ipr = w2PgetSysVal('HelpDeskPriority');
+$ist = w2PgetSysVal('HelpDeskStatus');
+?>
+<table width="100%" border="0" cellpadding="2" cellspacing="1" class="tbl">
+<tr>
+    <!--<td align="right" nowrap>&nbsp;</td>-->
+    <th nowrap="nowrap"><?php echo $AppUI->_('Number')?></th>
+    <th nowrap="nowrap"><?php echo $AppUI->_('Requestor')?></th>
+    <th nowrap="nowrap"><?php echo $AppUI->_('Title')?></th>
+  <th ><?php echo $AppUI->_('Summary'); ?></th>
+    <th nowrap="nowrap"><?php echo sort_header("item_assigned_to", $AppUI->_('Assigned To'))?></th>
+    <th nowrap="nowrap"><?php echo $AppUI->_('Status')?></th>
+    <th nowrap="nowrap"><?php echo $AppUI->_('Priority')?></th>
+    <th nowrap="nowrap"><?php echo $AppUI->_('Project')?></th>
+</tr>
+<?php
+$s = '';
+
+foreach ($rows as $row) {
+  /* We need to check if the user who requested the item is still in the
+     system. Just because we have a requestor id does not mean we'll be
+     able to retrieve a full name */
+
+    $s .= $CR . '<form method="post">';
+    $s .= $CR . '<tr>';
+    $s .= $CR . '<td><a href="./index.php?m=helpdesk&a=view&item_id='
+            . $row['item_id']
+            . '">'
+                . '<strong>'
+            . $row['item_id']
+            . '</strong></a> '
+        . '-'
+            . '</td>';
+
+    $s .= $CR . "<td nowrap align=\"center\">";
+    if ($row['item_requestor_email']) {
+        $s .= $CR . "<a href=\"mailto:".$row['item_requestor_email']."\">"
+              . $row['item_requestor']
+              . "</a>";
+    } else {
+        $s .= $CR . $row['item_requestor'];
+    }
+    $s .= $CR . "</td>";
+
+    $s .= $CR . '<td width="20%"><a href="?m=helpdesk&a=view&item_id='
+            . $row['item_id']
+            . '">'
+                . $HELPDESK_CONFIG['new_hd_item_title_prefix'] . ' ' .$row['item_title']
+            . '</a></td>';
+  $s .= $CR . '<td width="80%">'
+            . substr($row['item_summary'],0,max(strpos($row['item_summary']."\n","\n"),100))
+            . ' </td>';
+  $s .= $CR . "<td nowrap align=\"center\">";
+    if ($row['assigned_email']) {
+        $s .= $CR . "<a href=\"mailto:".$row['assigned_email']."\">"
+              . $row['assigned_fullname']
+              . "</a>";
+    } else {
+        $s .= $CR . $row['assigned_fullname'];
+    }
+    $s .= $CR . "</td>";
+    $s .= $CR . '<td align="center" nowrap>' . $ist[@$row['item_status']] . '</td>';
+    $s .= $CR . '<td align="center" nowrap>' . $ipr[@$row['item_priority']] . '</td>';
+    if ($row['project_id']) {
+        $s .= $CR . '<td align="center" style="background-color: #'
+            . $row['project_color_identifier']
+            . ';" nowrap><a href="./index.php?m=projects&a=view&project_id='
+            . $row['project_id'].'">'.$row['project_name'].'</a></td>';
+    } else {
+        $s .= $CR . '<td align="center">-</td>';
+    }
+    $s .= $CR . '</tr></form>';
+}
+
+print "$s\n";
+?>
+</table>

vw_log_update.php

+<?php /* $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+GLOBAL $AppUI, $hditem, $ist, $ict, $HELPDESK_CONFIG,$cal_sdf;
+$item_id = w2PgetParam( $_GET, 'item_id', 0 );
+$AppUI->loadCalendarJS();
+
+$users = getAllowedUsers();
+
+$task_log_id = intval( w2PgetParam( $_GET, 'task_log_id', 0 ) );
+$log = new CTask_Log();
+if ($task_log_id) {
+    $log->load( $task_log_id );
+
+    //Prevent users from editing other ppls timecards.
+    // KZHAO  11-30-2006
+    // Problem: the $HELPDESK_CONFIG['minimum_edit_level'] is based on pre-defined user types in dP/functions/admin_func.php
+    // the user types are not consistent with the user type defined for actual users...
+    // Solution: use hard-coded admin user type 7 here
+    if($HELPDESK_CONFIG['minimum_edit_level']>=$AppUI->user_type || $AppUI->user_type==7)
+        $can_edit_task_logs=true;
+
+    if (!$can_edit_task_logs) {
+        if ($log->task_log_creator!= $AppUI->user_id) {
+            $AppUI->redirect(ACCESS_DENIED);
+        }
+    }
+} else {
+    $log->task_log_help_desk_id = $item_id;
+    $log->task_log_name = $hditem['item_title'];
+}
+
+//if ($canEdit) {
+// Task Update Form
+    $df = $AppUI->getPref( 'SHDATEFORMAT' );
+    $log_date = new w2p_Utilities_Date( $log->task_log_date );
+?>
+
+<script language="JavaScript">
+function updateStatus(obj)
+{
+  var f = document.editFrm;
+
+  if (obj.options[obj.selectedIndex].value>0) {
+    if (f.item_status.selectedIndex==0) {
+        f.item_status.selectedIndex=1;
+    }
+  }
+}
+
+<!-- TIMER RELATED SCRIPTS -->
+    // please keep these lines on when you copy the source
+    // made by: Nicolas - http://www.javascript-page.com
+    // adapted by: Juan Carlos Gonzalez jcgonz@users.sourceforge.net
+
+    var timerID       = 0;
+    var tStart        = null;
+    var total_minutes = -1;
+
+    public function UpdateTimer()
+    {
+       if (timerID) {
+          clearTimeout(timerID);
+          clockID  = 0;
+       }
+       // One minute has passed
+     total_minutes = total_minutes+1;
+       document.getElementById('timerStatus').innerHTML = '( '+total_minutes+' <?php echo $AppUI->_('minutes elapsed'); ?> )';
+
+       // Lets round hours to two decimals
+       var total_hours   = Math.round( (total_minutes / 60) * 100) / 100;
+       document.editFrm.task_log_hours.value = total_hours;
+
+       timerID = setTimeout('UpdateTimer()', 60000);
+    }
+
+    public function timerStart()
+    {
+        if (!timerID) { // this means that it needs to be started
+            timerSet();
+            button = document.getElementById('timerStartStopButton');
+            button.innerHTML = '<?php echo $AppUI->_('Stop'); ?>';
+            UpdateTimer();
+        } else { // timer must be stoped
+            button = document.getElementById('timerStartStopButton');
+            button.innerHTML = '<?php echo $AppUI->_('Start'); ?>';
+            document.getElementById('timerStatus').innerHTML = '';
+            timerStop();
+        }
+    }
+
+    public function timerStop()
+    {
+       if (timerID) {
+          clearTimeout(timerID);
+          timerID  = 0;
+          total_minutes = total_minutes-1;
+       }
+    }
+
+    public function timerReset()
+    {
+        document.editFrm.task_log_hours.value = '0.00';
+        total_minutes = -1;
+    }
+
+    public function timerSet()
+    {
+        total_minutes = Math.round(document.editFrm.task_log_hours.value * 60) -1;
+    }
+
+function setDate(frm_name, f_date)
+{
+    fld_date = eval( 'document.' + frm_name + '.' + f_date );
+    fld_real_date = eval( 'document.' + frm_name + '.' + 'task_' + f_date );
+    if (fld_date.value.length>0) {
+      if ((parseDate(fld_date.value))==null) {
+            alert('The Date/Time you typed does not match your prefered format, please retype.');
+            fld_real_date.value = '';
+            fld_date.style.backgroundColor = 'red';
+        } else {
+            fld_real_date.value = formatDate(parseDate(fld_date.value), 'yyyyMMdd');
+            fld_date.value = formatDate(parseDate(fld_date.value), '<?php echo $cal_sdf ?>');
+            fld_date.style.backgroundColor = '';
+        }
+    } else {
+          fld_real_date.value = '';
+    }
+}
+</script>
+<!-- END OF TIMER RELATED SCRIPTS -->
+
+<table cellspacing="1" cellpadding="2" border="0" width="100%">
+<form name="editFrm" action="?m=helpdesk&a=view&item_id=<?php echo $item_id; ?>" method="post">
+    <input type="hidden" name="uniqueid" value="<?php echo uniqid(""); ?>" />
+    <input type="hidden" name="dosql" value="do_item_aed" />
+    <input type="hidden" name="item_id" value="<?php echo $item_id; ?>" />
+    <input type="hidden" name="task_log" value="1" />
+    <input type="hidden" name="task_log_id" value="<?php echo $log->task_log_id; ?>" />
+    <input type="hidden" name="task_log_help_desk_id" value="<?php echo $item_id; ?>" />
+    <input type="hidden" name="task_log_creator" value="<?php echo $AppUI->user_id; ?>" />
+    <input type="hidden" name="task_log_name" value="Update :<?php echo $log->task_log_name; ?>" />
+<tr>
+    <td nowrap="nowrap">
+        <?php echo $AppUI->_('Date'); ?><br />
+        <input type="hidden" name="task_log_date" id="task_log_date" value="<?php echo $log_date ? $log_date->format(FMT_TIMESTAMP_DATE) : ''; ?>" />
+        <input type="text" name="log_date" id="log_date" onchange="setDate('editFrm', 'log_date');" value="<?php echo $log_date ? $log_date->format($df) : ''; ?>" class="text" />
+        <a href="javascript: void(0);" onclick="return showCalendar('log_date', '<?php echo $df ?>', 'editFrm', null, true)">
+            <img src="<?php echo w2PfindImage('calendar.gif'); ?>" width="24" height="12" alt="<?php echo $AppUI->_('Calendar'); ?>" border="0" />
+        </a>
+    </td>
+    <td><?php echo $AppUI->_('Summary'); ?>:<br />
+        <input type="text" class="text" name="task_log_name" value="<?php echo $log->task_log_name; ?>" maxlength="255" size="60" />
+    </td>
+</tr>
+<tr>
+  <td><?php echo $AppUI->_('Status')?>:<br />
+      <?php echo arraySelect( $ist, 'item_status', 'size="1" class="text" id="medium"',@$hditem["item_status"], true )?>
+  </td>
+    <td rowspan="4">
+    <?php echo $AppUI->_('Description'); ?>:<br />
+        <textarea name="task_log_description" class="textarea" cols="50" rows="7"><?php echo $log->task_log_description; ?></textarea>
+    </td>
+</tr>
+<tr>
+    <td><?php echo $AppUI->_('Assigned to'); ?>:<br />
+      <?php echo arraySelect( arrayMerge( array( 0 => '' ), $users), 'item_assigned_to', 'size="1" class="text" id="iat" onchange="updateStatus(this)"',
+                          @$hditem["item_assigned_to"] ); ?>
+    </td>
+</tr>
+<tr>
+    <td><?php echo $AppUI->_('Call Type'); ?>:<br />
+      <?php echo arraySelect( $ict, 'item_calltype', 'size="1" class="text" id="ict"',@$hditem["item_calltype"], true ); ?>
+    </td>
+</tr>
+<tr>
+    <td nowrap="nowrap">
+  <br />
+    <?php echo "&nbsp;&nbsp;" . $AppUI->_('Hours Worked'); ?>
+    <input type="text" style="text-align:right;" class="text" name="task_log_hours" value="<?php echo $log->task_log_hours; ?>" maxlength="8" size="4" />
+    <a class="button" href="javascript:;" onclick="javascript:timerStart()"><span id="timerStartStopButton"><?php echo $AppUI->_('Start'); ?></span></a>
+        <a class="button" href="javascript:;" onclick="javascript:timerReset()"><span id="timerResetButton"><?php echo $AppUI->_('Reset'); ?></span></a>
+        <span id='timerStatus'></span>
+    </td>
+</tr>
+<tr>
+    <td colspan="2" valign="bottom" align="right">
+        <input type="submit" class="button" value="<?php echo $AppUI->_($task_log_id?'update task log':'create log'); ?>" onclick="" />
+    </td>
+</tr>
+
+</form>
+</table>

vw_logs.php

+<?php /* HELPDESK $Id$ */
+if (!defined('W2P_BASE_DIR')) {
+    die('You should not access this file directly');
+}
+
+global $AppUI, $format, $perms, $m;
+$item_id = (int) w2PgetParam( $_GET, 'item_id', 0 );
+
+// Lets check cost codes
+$q = new w2p_Database_Query;
+$q->addTable('billingcode');
+$q->addWhere('billingcode_status=0');
+$q->addWhere("company_id='$proj->project_company'"." OR company_id='0'");
+$q->addOrder('billingcode_name');
+
+$task_log_costcodes[0]=$AppUI->_('None');
+$ptrc = $q->exec();
+echo db_error();
+$nums = 0;
+if ($ptrc)
+    $nums=db_num_rows($ptrc);
+for ($x=0; $x < $nums; $x++) {
+        $row = db_fetch_assoc( $ptrc );
+        $task_log_costcodes[$row["billingcode_id"]] = $row["billingcode_name"];
+}
+
+?>
+<script language="JavaScript">
+function delIt2(id)
+{
+    if (confirm( "<?php echo $AppUI->_('doDelete', UI_OUTPUT_JS).' '.$AppUI->_('Task Log', UI_OUTPUT_JS).'?';?>" )) {
+        document.frmDelete2.task_log_id.value = id;
+        document.frmDelete2.submit();
+    }
+}
+</script>
+
+<table border="0" cellpadding="2" cellspacing="1" width="100%" class="tbl">
+<form name="frmDelete2" action=<?php echo '"./index.php?m=helpdesk&a=view&tab=0&item_id=' . $item_id . '"'; ?> method="post">
+    <input type="hidden" name="dosql" value="do_dellog" />
+    <input type="hidden" name="del" value="1" />
+    <input type="hidden" name="task_log_id" value="0" />
+    <input type="hidden" name="task_log_help_desk_id" value=<?php echo '"' . $item_id . '"'; ?> />
+</form>
+
+<tr>
+    <th></th>
+    <th><?php echo $AppUI->_('Date');?></th>
+    <th width="100"><?php echo $AppUI->_('Summary');?></th>
+    <th width="100"><?php echo $AppUI->_('User');?></th>
+    <th width="100"><?php echo $AppUI->_('Hours');?></th>
+    <th width="100"><?php echo $AppUI->_('Cost Code');?></th>
+    <th width="100%"><?php echo $AppUI->_('Comments');?></th>
+    <th></th>
+</tr>
+
+<?php
+
+$q = new w2p_Database_Query;
+$q->addQuery('task_log.*, user_username');
+$q->addTable('task_log');
+$q->addJoin('users','','user_id = task_log_creator');
+$q->addWhere('task_log_help_desk_id = '. $item_id);
+$q->addOrder('task_log_date');
+$logs = $q->loadList();
+
+$s = '';
+$hrs = 0;
+
+$q = new w2p_Database_Query;
+$q->addQuery('item_company_id,item_created_by');
+$q->addTable('helpdesk_items');
+$q->addWhere('item_id = '.$item_id);
+$hditem = $q->loadHash();
+
+  $canEdit = hditemEditable($hditem);
+  $canEdit = $perms->checkModule($m, 'edit') && hditemEditable($hditem);
+
+foreach ($logs as $row) {
+    $task_log_date = intval( $row['task_log_date'] ) ? new w2p_Utilities_Date( $row['task_log_date'] ) : null;
+
+    $s .= '<tr bgcolor="white" valign="top">';
+    $s .= "\n\t<td>";
+    if ($canEdit) {
+        $s .= "\n\t\t<a href=\"?m=helpdesk&a=view&item_id=$item_id&tab=1&task_log_id=".@$row['task_log_id']."\">"
+            . "\n\t\t\t". w2PshowImage( 'stock_edit-16.png', 16, 16, '' )
+            . "\n\t\t</a>";
+    }
+    $s .= "\n\t</td>";
+    $s .= '<td nowrap="nowrap">'.($task_log_date ? $task_log_date->format( $format ) : '-').'</td>';
+    $s .= '<td width="30%">'.@$row["task_log_name"].'</td>';
+    $s .= '<td width="100">'.$row["user_username"].'</td>';
+    $s .= '<td width="100" align="right">'.sprintf( "%.2f", $row["task_log_hours"] ) . '</td>';
+    $s .= '<td width="100">'.$task_log_costcodes[$row["task_log_costcode"]].'</td>';
+    $s .= '<td>';
+
+// dylan_cuthbert: auto-transation system in-progress, leave these lines
+    $transbrk = "\n[translation]\n";
+    $descrip = str_replace( "\n", "<br />", $row['task_log_description'] );
+    $tranpos = strpos( $descrip, str_replace( "\n", "<br />", $transbrk ) );
+    if ( $tranpos === false) $s .= $descrip;
+    else {
+        $descrip = substr( $descrip, 0, $tranpos );
+        $tranpos = strpos( $row['task_log_description'], $transbrk );
+        $transla = substr( $row['task_log_description'], $tranpos + strlen( $transbrk ) );
+        $transla = trim( str_replace( "'", '"', $transla ) );
+        $s .= $descrip."<div style='font-weight: bold; text-align: right'><a title='$transla' class='hilite'>[".$AppUI->_("translation")."]</a></div>";
+    }
+// end auto-translation code
+
+    $s .= '</td><td>';
+
+    if ($canEdit) {
+        $s .= '<a href="javascript:delIt2(' . $row['task_log_id'] . ');" title="' . $AppUI->_('delete log') . '">' . w2PshowImage('icons/stock_delete-16.png', 16, 16, '') . '</a>';
+    }
+    $s .= '</td></tr>';
+    $hrs += (float) $row["task_log_hours"];
+}
+$s .= '<tr bgcolor="white" valign="top">';
+$s .= '<td colspan="4" align="right">' . $AppUI->_('Total Hours') . ' =</td>';
+$s .= '<td align="right">' . sprintf( "%.2f", $hrs ) . '</td>';
+$s .= '<td align="right" colspan="3"><form action="?m=helpdesk&a=view&tab=1&item_id=' . $item_id . '" method="post">';
+if ($canEdit) {
+    $s .= '<input type="submit" class="button" value="' . $AppUI->_('new log') . '">';
+}
+$s .= '</form></td></tr>';
+echo $s;
+?>
+</table>